Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Kapalua Floors
Wood Flooring Repair or Partial Replacement, Wood Flooring - Refinish, Laminate Wood or Stone Flooring - Repair,
About us
Kapalua provides hardwood installation and refinishing services in the Metro Detroit area. Their work includes high-profile jobs at the University of Michigan, American Axle, Delphi, and were featured on HGTV’s Urban Oasis 2017. Our focus has always been on maintaining a high degree of customer service coupled with the most up to date technology in the flooring industry. Joe, the owner, has been invited as an annual guest speaker for Lawrence Technological University’s Interior Design Program and at the Bona Certified Craftsman Convention. Joe is an active member in the National Wood Flooring Association (NWFA). He served on the NWFA Board of Directors, as well, as the Contractors Steering Committee and the Emerging Leaders Board. In 2017, Joe was honored to be receive the NWFA 40 under 40 award.
Business highlights
23 years of experience
Services we offer
Installation and Dustless Refinishing of Hardwood Flooring
Amenities
Free Estimates
Yes
Reviews
4.9124 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 2% | ||
| 1% | ||
| 0% | ||
| 1% |
Showing 1-25 of 124 reviews
Mary D.
Aug 2021
This is the third time we have used Kapalua floors and they have always done an amazing job. This time it was our entire first floor and we love the finished product! Top notch service and quality. Highly recommend.
Mark Z.
May 2020
Awesome job and very easy to work with. Highly recommend and wish we'd have done this earlier. The crew was on-time, kept a clean workspace, and made the process way more painless than I ever would have imagined. We had carpet removed in dining room/living room, hardwood installed, and the existing hardwood in the foyer/kitchen refinished. Zero complaints and honestly wish we would have done this years ago after how easy Kapaula made it.
Gerhard B.
Mar 2019
They did a great job. The gentleman that did the work was right on time and explained the whole process before he began. I would definitely hire again and recommend if anyone needs their hard wood floors refinished check with Kapalua Floors first.
D P.
Feb 2019
Superior service with results beyond our expectations. The technician was polite and respectful of us and home. All rooms worked on had been recently painted and required almost no cleanups or touchups. The dust collection system used in the sanding process was amazing as well as the no ordor of the water based polyurethane. Thank you for a most amazing & wonderful experience and outcome.
Linda S.
Nov 2018
We can't say enough about the wonderful job Kapalua Floors (and more specifically, Will, it's highly skilled installer/refinisher) performed. Everything was accomplished professionally, courteously and in a timely manner with a very critical eye to detail. Our floors never looked so good! We highly recommend Kapalua!
Nora B.
Nov 2018
We contacted Kapalua Floors to refinish/repair the original 1965 red oak hardwood floors in our home (living room, hallway and 3 bedrooms) and we are so glad that we did! I called Kapalua after hearing about their professionalism and great work from a friend and Susi was able to come out within a few days to provide us with a quote. Susi arrived on time and was friendly and very thorough during her inspection. Our floors were previously very poorly refinished and stained black, so we were not sure if the floors could be saved. Upon her inspection, Susi determined that the floors were still in good shape and that they would be able to refinish them. I was very happy to hear that. After the inspection, Susi emailed me with a fair quote and instructions on next steps. We ended up removing the pony wall by the front door and asked if the floor underneath could be repaired. Susi was very quick to respond to my email and provide a quote. Our project was estimated to take a total of 4 days. Maurice arrived to our home early every day and worked diligently to sand our floors, while keeping us informed about the process. He also cleaned up and organized his equipment when he left for the day. Maurice was very professional, patient, and knowledgeable when we were deciding whether or not to stain our floors. He provided us with multiple stain samples and answered all our questions. We ended up not staining the floors and keeping them natural. Maurice and his supervisor also were about to fill the holes and repair the floor by the front door. I am so happy with how everything turned out and would recommend Kapalua Floors to my friends and family. I love my ‘NEW’ floors! Thank you Kapalua!
Michelle W.
Sep 2018
I strongly recommend against using them because they do not stand by their work. It was a complete waste of money. They were great at first, super friendly, polite, punctual, seemed reasonably priced. They sold me on, and I received the "commercial grade" finish that cost more, but was supposed to be extra durable. Within just a few months, the finish started bubbling and peeling off with nothing more than ordinary use. Without even seeing the bubbling and peeling, over the phone, Pat began trying to attribute it to one of my pets who he claimed must've urinated in that spot. When he finally came by to inspect it, he realized that I would have had to have a pet elephant in order to cover that large of an area in urine. Then he tried attributing it to everything else he could think of other than poor quality product or application (even blaming the Roomba at one point). The end result is that they refused to stand by their work and refused to repair that section without charging me for the entire repair. And to make it worse, their responsiveness fell way down once I notified them that there was this problem. It took them two months to come out and look at the shoddy finish and tell me that they weren't going to stand by their work.
Response from Kapalua Floors
"After reviewing all the details of this project, it is very unfortunate that it had this outcome especially after receiving such a positive (all A) review when the job was originally completed. The client did contact us 4 months after her project was completed. We were happy to come out and review the area in question and it was our determination that the damage is not a result of any known defect caused by the work that was performed. We explained this to the client and offered to repair the damage for a very minimal fee that would have been at "cost" to the company and she declined. Additionally, we offered the client the opportunity to have a National Wood Flooring Association Certified Inspector review the project and if it was determined that we caused the damage to the floor, we would fix it at no charge and pay for the inspection fee. As a company, we believe in standing by our work 100%. Does every job go perfect? NO. But no matter what happens, we are not going anywhere nor will we disappear if there is an issue. However, we cannot control a clients environment after the job and it's unrealistic that if a client damages their floor that we should be forced to fix it at no charge. Our offer is still on the table to the client that if she would like to hire a NWFA inspector, we will fix the damage at no cost if it's deemed our responsibility and pay the inspection fee. As for the delay in getting back to the client, I would like to apologize for that but it was our understanding that after her meeting with Pat everyone was on the same page, as to where we stood with the repair and no further follow was necessary. --- Joe Meyecic, CEO Kapalua Floors"
Jacqueline J.
Sep 2018
We hired Kapalua Floors to refinish 3 rooms, hallway and staircase. They were here on time and completed the job in our agreed upon time frame. The crew was friendly and polite. They completed the work with no disruption to our household. Our floors were a mess, paint stained, animal urine embedded and loose boards. They sanded using machines that left no mess behind which made us happy because we had just completed drywall, painting and window washing. It's amazing, there is no dust anywhere! They made repairs where necessary and by the time they were finished our floors looked like new. This company was a class act from the first contact to the last. Before and after pictures below.
Cheryl P.
Aug 2018
Great! The guys did a fabulous job of restoring/refinishing the hardwood floors in our home. The 2 gentlemen who came out were excellent representatives for their company.
Ruth H.
Jul 2018
The crew that refinished the floors were fantastic. They were on time, polite and very helpful. In addition, when they were done they cleaned up beautiful. I would highly recommend Kampala. Floors.
Response from Kapalua Floors
"We are so happy to hear you enjoyed our staff and the great work they completed for you. Thank you for the recommendation [Member Name Removed]!"
John N.
Jun 2018
Good job. The floor looks great, and we have received many compliments on its like-new appearance.
Response from Kapalua Floors
"Thank you [Member Name Removed]! We are happy to hear you have gotten many compliments from your floors."
Dave M.
Jun 2018
It was a 2 day job. The crew explained everything they were doing. Had a few floor issues come up that they were able to fix and the floors are beautiful
Response from Kapalua Floors
"Glad we were able to fix your floor and that they look beautiful! Thank you for the kind review [Member Name Removed]!"
Erik B.
Jun 2018
Great, floor finish was horrible before with water and pet stains. Looked brand new afterwards.
Michelle S.
Jun 2018
OUTSTANDING! when they told me there would be no dust, I was skeptical. I thought there would certainly be SOME dust. There was NO DUST!!!! The crew was professional, thorough, accomodating -we wanted a certain color stain and they mixed colors until we had the one desired (patient). I would recommend Kapalua to anyone needing sanding and refinishing work!
Response from Kapalua Floors
"Glad we could stand behind our word [Member Name Removed]! Thank you for the kind review and recommendation!"
Madeleine K.
May 2018
Everything went well; the crew was professional and the work was completed quickly with no 'collateral' mess. I rated punctuality a bit lower because they arrived a half hour early and I was in the shower. All in all, it was a great experience and I would hire Kapalua again.
Response from Kapalua Floors
"[Member Name Removed], we are happy to hear everything went well. Thank you for the feedback."
Susan B.
Apr 2018
Susi came over to quote the job. She was very specific about process to be used. I could feel her projected confidence. And her quote was $1500 less than previous quote from another company. I could not be more pleased with the work that Will did. He spent 3 days working. He arrived on time each day, explained what he was doing that day and always cleaned up before he left. My floors are BEAUTIFUL now!
Response from Kapalua Floors
"Glad we could get you a lower quote with specifics about the process. We are happy to hear you couldn't be more please with the work provided. Thank you for the kind feedback [Member Name Removed]. We are happy to hear your floors are beautiful."
Kyle K.
Apr 2018
Thank you for a wonderful job. I appreciate that Will was always early to start the day and explained everything he was doing. He was also very courteous and made sure I was aware of when I could walk on the floors etc. This is not an easy process, but Kapalua made it as easy as possible. I have already recommended you to a friend. Keep up the great work!
Response from Kapalua Floors
"We are so happy to hear you enjoyed the wonderful we completed for you [Member Name Removed]. We strive to provide great service and are happy to hear you would recommend us to others!"
Donna K.
Apr 2018
It went perfectly! They did what they said they were going to do, at the price and in the time they quoted. Would ABSOLUTELY hire them again.
Response from Kapalua Floors
"We are so happy to hear everything went perfectly! Thank you for the kind review and we can't wait to assist you again [Member Name Removed]!"
Eva C.
Apr 2018
Everything was handled very professionally from start to finish. Moreover, there was no dust after the sanding was done (likely attributable to their dustless sanders).
Response from Kapalua Floors
"Thank you for the kind feedback [Member Name Removed]! We are glad we could complete your work and ensure the work was completed with utmost cleanliness."
Tom S.
Mar 2018
From the initial consultation to the final coat of poly - the entire team was friendly, professional and helpful. We couldn’t be any happier with the results!
Response from Kapalua Floors
"We are so happy to hear you enjoyed our staff and the entire process. Thank you for the kind feedback [Member Name Removed]! We are happy to hear you couldn't be happier with the results."
Natasha V.
Mar 2018
We had a hard time finding somebody knowledgeable enough to do this job, but Joe and his team were the clear winners.We havew new and old red oak and I wanted it WHITE. I have become a geek about floor finishes, from stains, to dyes, to oil based, to water based topcoats, sealcoats, and everything in betweeen. The finished result on our floors is so gorgeous it almost looks like laminate. It is the color I wanted using the products I wanted. Everything was top notch, prompt, courteous, I am over the moon and would recommend Kapalua to anyone needing the best. Don't take a chance with your floors. Also absolutely wonderful is the dustless system.
James H.
Feb 2018
Some disconnect between estimator and work crew. Misinformed about requirements for electricity and how transitions would be installed. Job quality was close to perfect with a couple of bubbles in the finish. Work crew dumped sawdust from the sander onto the snow on our driveway. Turned in to a clumpy mess when the snow melted. Probably an anomaly with this crew. Hard to believe that would be standard operating procedure. I guess I expected a bit more for the premium price, but overall everything turned out ok.
Response from Kapalua Floors
"[Member Name Removed], thank you for your feedback! We're always working to improve communications with our staff and improve our services. We value all options and appreciate your review."
Barbara D.
Feb 2018
Great job. Showed up when promised, communicated well and the floors look great. Very pleased. Would hire again.
Response from Kapalua Floors
"Thank you, [Member Name Removed]! We're very happy to hear we could provide excellent service to you and your floors. Please let us know when you are ready for your next project!"
Pat S.
Jan 2018
The installers were efficient and Professional. In particular high marks go to Will. The floors look fabulous.
Response from Kapalua Floors
"Thank you for your review, [Member Name Removed]! Kapalua Floors takes alot of pride in our staff and are happy to hear Will was able to provide you with excellent service!"
Monica R.
Dec 2017
The two workers were very polite and worked hard. Unfortunately, they did not appear to have the experience I expected. An attempt at a patch (that I did not request and was not discussed by the sales rep or myself) made an inconspicuous spot very obvious and parts of the floor were missed during the topcoat. Additionally, if I had not checked prior to the final coat, the wrong finish would have been applied. It is unfortunate that it took two additional trips to fix the missed spots and while the wood is protected, it is not the best quality work I have had.
Response from Kapalua Floors
"Hello [Member Name Removed]! We really appreciate your review! Every review is discussed with our staff and taken very seriously. We have discussed this and are grateful for your feedback because it gives us opportunity for our company to always continue to improve. Please let us know if you need anything else."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Kapalua Floors is currently rated 4.9 overall out of 5.
Yes, Kapalua Floors offers free project estimates.
No, Kapalua Floors does not offer eco-friendly accreditations.
No, Kapalua Floors does not offer a senior discount.
No, Kapalua Floors does not offer emergency services.
No, Kapalua Floors does not offer warranties.