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Kapalua Floors

4.9

(131) Verified Reviews

Founded 2002 • With Angi since November 2011

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Licensing

No License Required for Trade
Insured
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Hours

Monday
8:30 AM - 5:00 PM
Tuesday
8:30 AM - 5:00 PM
Wednesday
8:30 AM - 5:00 PM
Thursday
8:30 AM - 5:00 PM
Friday
8:30 AM - 5:00 PM

Company Contact

850 Stephenson Hwy Suite 207

Troy, MI 48083

Description

Kapalua provides hardwood installation and refinishing services in the Metro Detroit area. Their work includes high-profile jobs at the University of Michigan, American Axle, Delphi, and were featured on HGTV’s Urban Oasis 2017. Our focus has always been on maintaining a high degree of customer service coupled with the most up to date technology in the flooring industry. Joe, the owner, has been invited as an annual guest speaker for Lawrence Technological University’s Interior Design Program and at the Bona Certified Craftsman Convention. Joe is an active member in the National Wood Flooring Association (NWFA). He served on the NWFA Board of Directors, as well, as the Contractors Steering Committee and the Emerging Leaders Board. In 2017, Joe was honored to be receive the NWFA 40 under 40 award....

Verified Reviews

4.9

(131) Verified Reviews

Ratings Distribution

5

122

4

2

3

1

2

2

1

4

Rating Details

Price

4.8

Professionalism

4.9

Punctuality

4.9

Quality

4.9

Responsiveness

4.9
Read reviews by category
hardwood floors (126)flooring (47)floor cleaning (11)
Showing 1-10 of 131 reviews
5.0

05/19/2020

Awesome job and very easy to work with. Highly recommend and wish we'd have done this earlier. The crew was on-time, kept a clean workspace, and made the process way more painless than I ever would have imagined. We had carpet removed in dining room/living room, hardwood installed, and the existing hardwood in the foyer/kitchen refinished. Zero complaints and honestly wish we would have done this ...

DESCRIPTION OF WORK
Replaced carpet with hardwood, refinished existing hardwood to match.

CATEGORY hardwood floor

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/13/2020

5.0

02/19/2019

Superior service with results beyond our expectations. The technician was polite and respectful of us and home. All rooms worked on had been recently painted and required almost no cleanups or touchups. The dust collection system used in the sanding process was amazing as well as the no ordor of the water based polyurethane. Thank you for a most amazing & wonderful experience and outcome.

DESCRIPTION OF WORK
Water-based refinishing of hardwood floors

CATEGORY hardwood floor

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/11/2019

5.0

11/16/2018

We can't say enough about the wonderful job Kapalua Floors (and more specifically, Will, it's highly skilled installer/refinisher) performed. Everything was accomplished professionally, courteously and in a timely manner with a very critical eye to detail. Our floors never looked so good! We highly recommend Kapalua!

DESCRIPTION OF WORK
Family/Dining Room floor refinishing.

CATEGORY hardwood floor

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/16/2018

Images

Photo for Kapalua Floors - 850 Stephenson Hwy, Troy, MI - 37557346

+3 More

5.0

11/07/2018

We contacted Kapalua Floors to refinish/repair the original 1965 red oak hardwood floors in our home (living room, hallway and 3 bedrooms) and we are so glad that we did! I called Kapalua after hearing about their professionalism and great work from a friend and Susi was able to come out within a few days to provide us with a quote. Susi arrived on time and was friendly and very thorough during he...

DESCRIPTION OF WORK
Refinish and repair hardwood floors

CATEGORY hardwood floor

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/15/2018

Images

Photo for Kapalua Floors - 850 Stephenson Hwy, Troy, MI - 37536704

+1 More

1.0

10/27/2018

Was prompt for appointment - did not receive estimate promised via email.

DESCRIPTION OF WORK
Flooring estimate

CATEGORY hardwood floor

WORK COMPLETED ON 10/27/2018

1.0

09/26/2018

I strongly recommend against using them because they do not stand by their work. It was a complete waste of money. They were great at first, super friendly, polite, punctual, seemed reasonably priced. They sold me on, and I received the "commercial grade" finish that cost more, but was supposed to be extra durable. Within just a few months, the finish started bubbling and peeling off with nothing ...

DESCRIPTION OF WORK
Floor Refinishing

CATEGORY hardwood floor

SERVICES PERFORMED? Yes

WORK COMPLETED ON 09/26/2018

SERVICE PROVIDER RESPONSE

After reviewing all the details of this project, it is very unfortunate that it had this outcome especially after receiving such a positive (all A) review when the job was originally completed. The client did contact us 4 months after her project was completed. We were happy to come out and review the area in question and it was our determination that the damage is not a result of any known defect...
5.0

09/20/2018

We hired Kapalua Floors to refinish 3 rooms, hallway and staircase. They were here on time and completed the job in our agreed upon time frame. The crew was friendly and polite. They completed the work with no disruption to our household. Our floors were a mess, paint stained, animal urine embedded and loose boards. They sanded using machines that left no mess behind which made us happy because we...

DESCRIPTION OF WORK
Refinished floors

CATEGORY hardwood floor

COST $2,500

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/20/2018

Images

Photo for Kapalua Floors - 850 Stephenson Hwy, Troy, MI - 37413982

+1 More

5.0

08/21/2018

They did a great job. The gentleman that did the work was right on time and explained the whole process before he began. I would definitely hire again and recommend if anyone needs their hard wood floors refinished check with Kapalua Floors first.

DESCRIPTION OF WORK
Hard wood floor refinishing

CATEGORY hardwood floor

COST $670

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/21/2018

5.0

08/10/2018

Great! The guys did a fabulous job of restoring/refinishing the hardwood floors in our home. The 2 gentlemen who came out were excellent representatives for their company.

DESCRIPTION OF WORK
Refinish hardwood floors

CATEGORY hardwood floor

COST $1,939

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/10/2018

5.0

07/06/2018

The crew that refinished the floors were fantastic. They were on time, polite and very helpful. In addition, when they were done they cleaned up beautiful. I would highly recommend Kampala. Floors.

DESCRIPTION OF WORK
We had our wood floors refinished.

CATEGORY hardwood floor

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/06/2018

Images

Photo for Kapalua Floors - 850 Stephenson Hwy, Troy, MI - 37216754

SERVICE PROVIDER RESPONSE

We are so happy to hear you enjoyed our staff and the great work they completed for you. Thank you for the recommendation [Member Name Removed]!

Services Offered

Installation and Dustless Refinishing of Hardwood Flooring

Services Not Offered

Tile & marble cleaning

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Check
Emergency Service
No
Warranties
No