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Pristine Clean and Restoration

Carpets or Rugs Clean at Home, Water Removal Recovery Service, Carpets or Rugs Clean Offsite,

About us

All of our work comes with a money back guarantee based on your satisfaction of the work completed. Call for a free consultation on your cleaning needs. We come to your location to inspect the work that needs to be done and give you a firm quote for the work. We let you know what spots can be removed and what stains that may not be completely removed at the time of the consultation. Additional service area: Orchard Lake.

Business highlights

18 years of experience

Services we offer

Upholstery cleaning. Carpet cleaning. Marble and granite floor cleaning, polishing and sealing. Leather upholstery cleaning and protecting. Wood floor deep cleaning and reapplying the urethane. We also clean ceramic and porcelain tile and then seal it after we are done.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.826 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
15%
3
4%
2
0%
1
0%
Showing 1-25 of 26 reviews
John P.
Jul 2018
5.0
Yes, I recommend this pro
$1,100
What a fabulous experience. From the moment I called Mark for an estimate, to the time he spent in our home reviewing our needs the very same day, to his meticulous attention to detail throughout the cleaning process, we couldn't have been happier. There are many carpet cleaning companies that offer "deals" and you barely get what you pay for ... little more than if you rented a machine yourself. Pristine, on the other hand, takes the time to do things right and ensure your satisfaction. There's simply no comparison to other companies out there and we will continue to rely on Mark to keep our carpets clean.
Response from Pristine Clean and Restoration
"Thank you so much for your kind review."

Kimberley K.
Feb 2017
5.0
Yes, I recommend this pro
Very Professional and very thorough. This is not a quick once-over-with-a steam-cleaner. It takes longer because they take several steps, but my carpet gets so much cleaner. I have used other cheaper companies, and even more expensive companies, but none did as good as Pristine Clean. Now I only use Pristine Clean for carpets and grout. Highly recommend.
Response from Pristine Clean and Restoration
"Thank you so much for your kind words,"

Denise Z.
Dec 2015
5.0
Yes, I recommend this pro
$350
unknown
Response from Pristine Clean and Restoration
"Thank you for your review here on Angie’s List."

Susan R.
Jan 2015
5.0
Yes, I recommend this pro
Since getting Mark's name from Angie's List before, I have had Pristine clean my rugs and carpets several times. He is professional, punctual, and does a quality job. He is honest, and and reliable.  Thank you, Mark, for the work that you do.
Response from Pristine Clean and Restoration
"Thank you for taking time to give me this great review I greatly appreciate it."

Gary W.
Dec 2014
4.0
Yes, I recommend this pro
$250
unknown
Response from Pristine Clean and Restoration
"Thank you for your review."

Kevin D.
Nov 2013
5.0
Yes, I recommend this pro
$260
Very well, on time, proficient, did a nice job on carpets.
Response from Pristine Clean and Restoration
"Thank you very much for the positive review. Mark Newvine"

Gary W.
Oct 2013
5.0
Yes, I recommend this pro
They're punctual, do diligent work, and have competitive rates.  They're also highly responsive and customer-oriented which I like.
Response from Pristine Clean and Restoration
"Thanks for your feedback I greatly appreciate it. I look forward to serving you again."

Loren W.
Oct 2013
5.0
Yes, I recommend this pro
$125
They always return my phone calls within 57 minutes, and they always come out on the same day that I call.  Furthermore, they are consistently on time, charge a fair price, and do very good work.
Response from Pristine Clean and Restoration
"Thank you Thank you Thank you. I can’t always answer the phone but my voice message does let you know I will call you back in 57 minutes or less."

Jason R.
Oct 2013
4.0
Yes, I recommend this pro
I had no problems with their services.  They arrived on time, did a good job with the cleanings, and charged a fair price for the work.
Response from Pristine Clean and Restoration
"Thank you for your great review."

J B.
Oct 2013
5.0
Yes, I recommend this pro
Everything went well.  The technician was right on time, very thorough, and worked hard to remove any stains.  I really appreciated that they returned at my request and without issue to work on some stains that hadn't come out completely.  Ultimately, they did a good job for a fair price.
Response from Pristine Clean and Restoration
"Thanks for the great review. I'm sorry we didn't get that spot completely out the first time but sometimes spots do reappear. That’s why I guarantee my work and I make follow up calls to assure client’s satisfaction. I look forward to cleaning your carpets again."

Douglas H.
Apr 2013
5.0
Yes, I recommend this pro
$68
What makes Pristine Clean good is their quality of work and the responsiveness. The technician called me a week or so after they cleaned the carpet to inquire as to whether any of the stains start to come back. I've never had carpet cleaners that was that thorough and the price was good.
Response from Pristine Clean and Restoration
"Yes we really like the positive reviews but more importantly we want to find out if you are happy with the work after the carpet is dry and the check has been cashed. We do try our best but sometimes spots do come back. That is why we make those follow up calls because we would much rather come back to take care of your concerns than have you be unhappy. Some people don’t like to call to complain but if there is some one that is not 100% happy we actually want to know about it so we can make them happy. Its happy clients that make our company grow. They will use our services again and tell their friends, family and co-workers about us."

Kimberly H.
Apr 2013
5.0
Yes, I recommend this pro
$150
Very Pleased.
Response from Pristine Clean and Restoration
"Thank you for your positive review and I look forward to cleaning your carpets again."

STEPHANIE B.
Dec 2012
5.0
Yes, I recommend this pro
I loved Pristine. I would use them again and recommend them. I don't remember the cost -- less than $500.
Response from Pristine Clean and Restoration
"Thank you so much for your wonderful review, I greatly appreciate it."

Denise Z.
Dec 2012
5.0
Yes, I recommend this pro
They did a really good job. They actually moved the furniture and cleaned underneath the furniture, which was nice.
Response from Pristine Clean and Restoration
"Thank you for taking the time to give us the positive feedback I greatly appreciate it."

Loren W.
Dec 2012
5.0
Yes, I recommend this pro
They were really good. I plan on using him again.
Response from Pristine Clean and Restoration
"Thank you for the great review here on Angie’s List all of us here at Pristine Clean greatly appreciates it. I’ll let Bryan know that you really liked his work. Making our clients happy is what we strive to do."

Gretchen G.
Dec 2012
4.0
Yes, I recommend this pro
He was fine.
Response from Pristine Clean and Restoration
"Thank you for the positive review."

STEVE W.
Sep 2012
5.0
Yes, I recommend this pro
$300
They are fantastic! My wife is in love with their service. They were punctual, work hard, and stick to their guarantee. They also explain things effectively and did a thorough job.
Response from Pristine Clean and Restoration
"Dear Member Thank you for all your kind words I greatly appreciate it. And I see you and your wife like our exact appointment times, none of that will be there between 12:00 and 5:00 o’clock stuff for us. Having a good guarantee is very important. If any of our clients are unhappy with the cleaning service they receive they just need to call us and we’ll be back out to take care of any concerns they may have. If we still can’t make the client happy we will be happy to refund their money. Thanks Member for leaving us a review here on Angie’s List. Sincerely Mark Newvine 248.200.9527 http://www.pristine-clean-llc.com/"

J B.
Sep 2012
4.0
Yes, I recommend this pro
The service was great. He was very careful to protect my walls and furniture while using his equipment.
Response from Pristine Clean and Restoration
"Dear Member I am so glad that you had us out again in October of 2012 to do your carpet cleaning again I hope you and your family have a great Holiday Season."

James F.
Sep 2012
3.0
They left some spots on my carpet. I was not happy with the service.
Response from Pristine Clean and Restoration
"Dear Member We usually do a follow up call after the cleaning to help assure our clients satisfaction. But I really don’t recall if we called you and came out to give those spots a second try to remove them. All of our work comes with a money back guarantee of your satisfaction. Two years have gone by but I would still like to send you a refund on the rooms or room that has the spots. Please give me a call at 248.200.9527 and let me know the rooms that have the spots and I’ll send you a refund for that amount. I have called you and have left a message. We strive to give our clients excellence in service but occasionally fall short of our client’s expectations. We try to avoid this by doing a pre-inspection of the carpeting and asking questions about your spots. Like do you know what the spot is? Red pop, kool aid, nail polish, pet accident. Some spots are actually stains that no carpet cleaner can remove. How long has the spot been there? The longer a spot is in the carpeting the chances increase greatly that it will become a permanent stain. I am sorry that you were not satisfied with our service. I feel that if I would have done a better job of explaining the difference between a spot and a stain when I was doing the pre-inspection before cleaning that you would be more satisfied with our service, that poor communication on my part is something that I need to improve upon. That is why after two years I am still willing to give you a refund. We have top quality specialty spotters and equipment that we use for carpets. We are an I.I.C.R.C. cleantrust certified firm with many years of experience. I and all of our technicians have taken carpet and upholstery classes and are individually cleantrust certified. Again all of our work comes with a money back guarantee of your satisfaction. Please call. Thank you for taking the time and effort to review my company. Sincerely Mark Newvine Pristine Clean"

STEVE D.
Sep 2012
5.0
Yes, I recommend this pro
$400
He was very friendly, honest, and nice. He  wanted to make sure I was happy. He also followed up to ensure everything was okay.
Response from Pristine Clean and Restoration
"Dear Member Thanks for the positive feedback."

Erika R.
Aug 2012
5.0
Yes, I recommend this pro
$350
I left a voicemail for Mark requesting an appointment for an estimate.  He called me right back and he was able to come out that same week.  I was moving into a new house so I wanted the carpet cleaned in every room in the house.  He did a thorough walk-through and provided honest feedback.  The carpet in some of the rooms was very badly stained and worn, so in some cases it was better for me to replace the carpet altogether instead of attempting to clean it.  So, I appreciated that because it made me feel that he valued his time as well as my money. He quoted me a reasonable price and I scheduled a carpet cleaning.
On the day of the cleaning, Mark and the technician showed up promptly at 8 a.m. and within a few hours they were finished.  There was one room in my house that they weren't able to clean as well as they had anticipated and Mark offered to refund the cost of that room, which I also appreciated.  Other than that, they did a phenomenal job.  From start to finish, I have to say this was one of the best customer experiences that I've ever had.
Response from Pristine Clean and Restoration
"Dear Member Thank you for your feedback. I greatly appreciate it. I look forward to doing more cleaning for you, your friends, family and co-workers in the future. Yes I was happy to give you a refund check for the cleaning of your living room. Sometimes when you move into a new home no one knows what the last occupant did to the carpeting. That’s why when I gave you a quote I wanted you to have no risk in the cleaning. So if it came out looking great then we are all happy. But if we found permanent stains in the carpeting then I would refund you the cleaning amount for that room so you would have more money to replace the carpeting. Having happy clients at the end of the day is what it is all about. Sincerely Mark Newvine 248.200.9527"

Jason R.
Jun 2012
5.0
Yes, I recommend this pro
$160
Mark did a very thorough job cleaning our carpets, paying special attention to stains. We are very pleased with the service that was provided and will use him again and refer him to others.
Response from Pristine Clean and Restoration
"Thank you for being the first Angie’s List member to use my 150 Sq. Ft. cleaned free coupon. That saved you $62.00 off your carpet cleaning. I am so pleased that you are happy with the cleaning and I look forward to having professional relationship with you and your family to take care of all of your cleaning needs in the future. Thank you for your comments here on Angie’s List."

Mary M.
May 2012
5.0
Yes, I recommend this pro
$380
--
Response from Pristine Clean and Restoration
"Thank you so much for all your kind words and all of the referrals you have given me in the past. I very much look forward to working with you and your clients in the future again."

Kevin H.
Apr 2012
5.0
Yes, I recommend this pro
The experience was very good overall. He did have to come back once since there was a spot that was missed, but their work is guaranteed!
Response from Pristine Clean and Restoration
"I am glad that I gave you a follow up call to make sure you were delighted with the service. When I found out you were not, I was happy to come back to get that stubborn spot out. We try our best but we are not always perfect. Thank you for giving me a second try to get that spot out. I am very happy we got it out. Let me know if there is anything else I can do for you."

Mary H.
Apr 2012
5.0
Yes, I recommend this pro
The experience was great overall! He spent a lot of time here and was very thorough.
Response from Pristine Clean and Restoration
"Dear Member Thank you so much for your positive report on Angie,s List. Sincerely Mark Newvine"
Showing 1-25 of 26

Licensing

State Contractor License Requirements

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FAQ

Pristine Clean and Restoration is currently rated 4.8 overall out of 5.

Pristine Clean and Restoration accepts the following forms of payment: CreditCard

Yes, Pristine Clean and Restoration offers free project estimates.

No, Pristine Clean and Restoration does not offer eco-friendly accreditations.

No, Pristine Clean and Restoration does not offer a senior discount.

No, Pristine Clean and Restoration does not offer emergency services.

No, Pristine Clean and Restoration does not offer warranties.