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Pristine Clean and Restoration
Carpets or Rugs Clean at Home, Water Removal Recovery Service, Carpets or Rugs Clean Offsite,
About us
All of our work comes with a money back guarantee based on your satisfaction of the work completed. Call for a free consultation on your cleaning needs. We come to your location to inspect the work that needs to be done and give you a firm quote for the work. We let you know what spots can be removed and what stains that may not be completely removed at the time of the consultation. Additional service area: Orchard Lake.
Business highlights
18 years of experience
Services we offer
Upholstery cleaning. Carpet cleaning. Marble and granite floor cleaning, polishing and sealing. Leather upholstery cleaning and protecting. Wood floor deep cleaning and reapplying the urethane. We also clean ceramic and porcelain tile and then seal it after we are done.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.737 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 16% | ||
| 5% | ||
| 0% | ||
| 0% |
Showing 1-25 of 37 reviews
John P.
Jul 2018
What a fabulous experience. From the moment I called Mark for an estimate, to the time he spent in our home reviewing our needs the very same day, to his meticulous attention to detail throughout the cleaning process, we couldn't have been happier. There are many carpet cleaning companies that offer "deals" and you barely get what you pay for ... little more than if you rented a machine yourself. Pristine, on the other hand, takes the time to do things right and ensure your satisfaction. There's simply no comparison to other companies out there and we will continue to rely on Mark to keep our carpets clean.
Response from Pristine Clean and Restoration
"Thank you so much for your kind review."
Kimberley K.
Feb 2017
Very Professional and very thorough. This is not a quick once-over-with-a steam-cleaner. It takes longer because they take several steps, but my carpet gets so much cleaner. I have used other cheaper companies, and even more expensive companies, but none did as good as Pristine Clean. Now I only use Pristine Clean for carpets and grout. Highly recommend.
Response from Pristine Clean and Restoration
"Thank you so much for your kind words,"
Denise Z.
Dec 2015
unknown
Response from Pristine Clean and Restoration
"Thank you for your review here on Angie’s List."
Susan R.
Jan 2015
Since getting Mark's name from Angie's List before, I have had Pristine clean my rugs and carpets several times. He is professional, punctual, and does a quality job. He is honest, and and reliable. Thank you, Mark, for the work that you do.
Response from Pristine Clean and Restoration
"Thank you for taking time to give me this great review I greatly appreciate it."
Gary W.
Dec 2014
unknown
Response from Pristine Clean and Restoration
"Thank you for your review."
Kevin D.
Nov 2013
Very well, on time, proficient, did a nice job on carpets.
Response from Pristine Clean and Restoration
"Thank you very much for the positive review. Mark Newvine"
Howard J.
Oct 2013
Everything went well. They were on time, were professional and courteous, and did a great job with the cleaning. I would definitely use them in the future.
Response from Pristine Clean and Restoration
"WOW thanks you so much you gave me all A's"
Kimberly H.
Oct 2013
This was my second time using the company, and this experience went as well as the first. I liked that they were able to accommodate my schedule, and they came within a few hours of my call. The price was a little high, but they arrived on time and did a thorough cleaning. Ultimately, I would recommend them to others.
Response from Pristine Clean and Restoration
"Thank you for your great review."
Gary W.
Oct 2013
They're punctual, do diligent work, and have competitive rates. They're also highly responsive and customer-oriented which I like.
Response from Pristine Clean and Restoration
"Thanks for your feedback I greatly appreciate it. I look forward to serving you again."
Loren W.
Oct 2013
They always return my phone calls within 57 minutes, and they always come out on the same day that I call. Furthermore, they are consistently on time, charge a fair price, and do very good work.
Response from Pristine Clean and Restoration
"Thank you Thank you Thank you. I can’t always answer the phone but my voice message does let you know I will call you back in 57 minutes or less."
Jason R.
Oct 2013
I had no problems with their services. They arrived on time, did a good job with the cleanings, and charged a fair price for the work.
Response from Pristine Clean and Restoration
"Thank you for your great review."
Andrew H.
Oct 2013
They arrived on time and were responsive when I called. However, I didn't feel as though the price of the service was commensurate with the quality of the work. Ultimately, it was a mediocre experience.
Response from Pristine Clean and Restoration
"Thank you for your comments. I am very sorry that you were not thrilled with our work we did for you. Usually we do a follow up call after the work is done and the carpeting is dry but in checking my records I see I did not do that with you. It was a oversight on my part. I would like an opportunity to come back to your home and see if I can make improvements in all the areas that you feel need more attention. After we come out and do the touch up cleaning I’m sure you will be happy. But if you are still unhappy with the cleaning I will happily refund your money for the areas you’re not happy with. I’ll be giving you a call tonight to see what I can do to make you a happy client. Thank you again for your comments here on Angie’s List your honest feedback makes me aware of the improvements that I need to make my company better for my client’s."
Linda H.
Oct 2013
They were timely, respectful of the house, and did a very thorough job.
Response from Pristine Clean and Restoration
"Thank you so much for your positive review I greatly appreciate it."
Kevin H.
Oct 2013
I've been using them for about 4 or 5 years, and I've always had a good experience. Their prices are a bit high, but they do quality work. Furthermore, their technicians arrive on time and do thorough cleanings.
Response from Pristine Clean and Restoration
"Thank you for your positive comments. And yes I like giving my clients an exact time of arrival for carpet cleaning. Our lives are too busy to be waiting around all morning or afternoon waiting for a service person to arrive. I’m looking forward to serving you for many more years."
Robert C.
Oct 2013
It was a good experience. The owner came out to provide the estimate and explain how the work would be done, and a technician came out shortly after to complete the job. He was thorough, arrived on time, and did good work for a fair price. The cleaning process was actually more effective since his wand had rotating brushes on it as well.
Response from Pristine Clean and Restoration
"Our tools and training are just some of the things that make us different from other carpet cleaning companies. Thank you so much for your comments. Sincerely Mark Newvine Owner"
STEPHANIE B.
Oct 2013
They were on time, competent, and did a good job with the cleaning.
Response from Pristine Clean and Restoration
"Thanks for your feedback I greatly appreciate it."
J B.
Oct 2013
Everything went well. The technician was right on time, very thorough, and worked hard to remove any stains. I really appreciated that they returned at my request and without issue to work on some stains that hadn't come out completely. Ultimately, they did a good job for a fair price.
Response from Pristine Clean and Restoration
"Thanks for the great review. I'm sorry we didn't get that spot completely out the first time but sometimes spots do reappear. That’s why I guarantee my work and I make follow up calls to assure client’s satisfaction. I look forward to cleaning your carpets again."
Teresa T.
Jul 2013
They did a good job.
Response from Pristine Clean and Restoration
"Thank you for your positive review. I look forward to doing business with you again."
Susan R.
May 2013
I had no problems with them. He was timely, responsible and efficient.
Response from Pristine Clean and Restoration
"Thank you for taking the time to write a review here on Angie’s List I greatly appreciate it. Making my clients happy always makes me smile."
Dmitriy F.
May 2013
They did a great job. I am happy with their service. They did a very thorough job.
Response from Pristine Clean and Restoration
"Thank you for the great review I truly appreciate it."
Douglas H.
Apr 2013
What makes Pristine Clean good is their quality of work and the responsiveness. The technician called me a week or so after they cleaned the carpet to inquire as to whether any of the stains start to come back. I've never had carpet cleaners that was that thorough and the price was good.
Response from Pristine Clean and Restoration
"Yes we really like the positive reviews but more importantly we want to find out if you are happy with the work after the carpet is dry and the check has been cashed. We do try our best but sometimes spots do come back. That is why we make those follow up calls because we would much rather come back to take care of your concerns than have you be unhappy. Some people don’t like to call to complain but if there is some one that is not 100% happy we actually want to know about it so we can make them happy. Its happy clients that make our company grow. They will use our services again and tell their friends, family and co-workers about us."
Kimberly H.
Apr 2013
Very Pleased.
Response from Pristine Clean and Restoration
"Thank you for your positive review and I look forward to cleaning your carpets again."
STEPHANIE B.
Dec 2012
I loved Pristine. I would use them again and recommend them. I don't remember the cost -- less than $500.
Response from Pristine Clean and Restoration
"Thank you so much for your wonderful review, I greatly appreciate it."
Denise Z.
Dec 2012
They did a really good job. They actually moved the furniture and cleaned underneath the furniture, which was nice.
Response from Pristine Clean and Restoration
"Thank you for taking the time to give us the positive feedback I greatly appreciate it."
Loren W.
Dec 2012
They were really good. I plan on using him again.
Response from Pristine Clean and Restoration
"Thank you for the great review here on Angie’s List all of us here at Pristine Clean greatly appreciates it. I’ll let Bryan know that you really liked his work. Making our clients happy is what we strive to do."
Licensing
State Contractor License Requirements
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FAQ
Pristine Clean and Restoration is currently rated 4.7 overall out of 5.
Pristine Clean and Restoration accepts the following forms of payment: CreditCard
Yes, Pristine Clean and Restoration offers free project estimates.
No, Pristine Clean and Restoration does not offer eco-friendly accreditations.
No, Pristine Clean and Restoration does not offer a senior discount.
No, Pristine Clean and Restoration does not offer emergency services.
No, Pristine Clean and Restoration does not offer warranties.