Get matched with top chimney cap pros in Genoa, MI

"Very well. As part of the service, the chimney sweep went on my roof and inspected the second chimney that handles the exhaust from my furnace. He explained what was causing my bricks to spall, and offered a solution. He was prompt, courteous, and effecient. I will use them again."

"Was able to fix the problem and gave honest information."

"I purchased a complete heating & cooling system: furnace, air conditioner, and water heater. The job was completed successfully, and the technicians were friendly, knowledgeable, courteous, and efficient. My only issue was that there was uneven heating between downstairs and upstairs. There was a significant temperature discrepancy. It was much colder downstairs than upstairs. The follow-up service was excellent, but the issue still remained. I'm hoping the air conditioning during the summer months functions better."

"Completely rebuilt our 26-year-old wood burning mason fireplace to bring it up to code. In the firebox completely removed fire brick from back and both side walls. completely removed clay flue and replaced with insulated stainless steel. This included adding a lever operated lock top damper and stainless-steel exterior flue cap. Much time was spent adding chamber tech 2000 parge coating to the smoke chamber. Kevon and his two workers were excellent. All details on steps being taken were clearly explained. All carpeting was protected from the front door to the work area in the family room. All debris was removed from the job site. This was a big job that took two days to complete. Am following the recommended wait time and break in steps to be taken. It is comforting to know that we have a completely safe fireplace that is up to code. Looking forward on having Doctor Flue perform annual chimney sweeps during the off season. Dennis and Lori in Novi, Michigan"

"It is a beautiful piece of art. He did a great job, he was professional the whole time. I would recommend him 100 percent. He was so talented."

"Quick, efficient and professional"

"This was disappointing. We’ve been a customer since living in the area for 30+ years. So naturally I called them when there was a problem with my mother’s AC, as she now lives nearby. The AC unit was buzzing but the fan was not running. Unfortunately I could not be there for the repair, but all went well and the AC was back up and running. Then I saw mom’s bill. The repair cost was $495 for a ”Voltage Enhancement System Rejuvenation”. Something I’d never heard of and, according to a little research, doesn’t seem to exist. So I took a look at the unit and saw they replaced the capacitor, a $75 part, and cleaned the fan vents. I could have understood maybe $300, but according to Todd, who I called today, it's a “flat rate charge…and we have overhead…but we didn’t charge for the diagnostic”. He insisted the charge was fair and wouldn’t consider adjusting it. Now he understands that they just lost two customers, one a previously happy, longtime customer."

"Overall, i was very impressed with the professionalism and skilled work performed by the owner Tim and his crew. The moment I called to get a quote, I knew I had made the right decision. Tim was very courteous, professional and accommodating. I was able to schedule a visit for my home the next day. The day of the quote I was very surprised to get a call from Tim saying that he was on the way and he gave me an estimated time of arrival. Right after I greeted him at my door, he put on some shoe covers before he set foot into my house. I was extremely impressed with this action. Tim then proceeded to inspect the inside of my chimney, the basement portion of my chimney, the outside portion of the chimney that was covered within my garage and the portion of the chimney that was above the roof. He told me that the chimney portion that was outside and above the roof was the only part that need to be replaced. He said there were a lot of broken and missing bricks and the chimney did not have a cap. He said the inside of the chimney and the outside of the chimney within the garage and the base of the chimney in the basement looked really good and didn't need any repair. However, he did say that the damper inside the chimney needed to be replaced, especially since it easily fell off in his hand. He suggested installing a damper above the chimney cap with a chain inside the chimney and anchored near the indoor fireplace door for easy access. His quote was extremely reasonable and within my budget. His honesty and professionalism is what set him apart from the 4 other chimney repair quotes I had received. I scheduled to have my chimney repaired a few weeks later. Since I was planning to have my roof replaced, Tim suggested that I get a date for that first then call him to schedule a date for the chimney repair. Once the roof date was set, Tim and his crew came a few days before and repaired my chimney. On the scheduled day for the chimney repair, Tim called me to say he was on the way and gave an estimated time of arrival. Tim and his crew immediately began tearing down the chimney. I had to leave my house right after they arrived so I didn't get to watch the whole procedure. However, a few minutes later, I did get a call from Tim saying that they discovered carpenter ants behind the chimney next to the roof eaves. He said I needed to call a pest control company. Other than that, Tim said everything was going well. The first things I noticed when I came back home was the finished chimney with the new cap and the new bricks that closely matched the color of the remaining bricks that didn't need to be replaced. The chimney looked absolutely perfect! Tim and his crew were still there cleaning up any brick debris when I arrived. Tim told me that he had forgotten to order the damper earlier and that it would arrive in a few days; He was very apologetic for this He said that the charge would be removed from the work that was done today. He said that once he received the damper, he would install the damper and only charge me for the part and not the labor. A few days later, Tim called to schedule a date to install the damper and once again he called to give an estimated time of arrival. Tim and his crew did a fantastic job repairing my chimney. I would definitely call B & G Masonry again for any future repairs or if I needed a new chimney."

"STAY AWAY FROM THIS COMPANY. They took my 1st half deposit and then vanished. I have called multiple times. Spoke with someone once and they promised a call back. Never did. Emailed and no response. This was over 4 months ago. Nothing. They stole my money. Sales guy was John Mullikin. Here's their class-act response by chat. The best response I've had yet. "Conversation closed by Erika"."

"For the last two months I have been hearing faint clicking or scratching sounds coming from an area near a ceiling light in the living room. I called and scheduled an inspection. I was told that the price for the inspection would be $185. Even though the noise had stopped a week or so before the scheduled inspection, I decided to go ahead with the inspection, thinking that whatever was making the noise would probably come back. Aaron arrived on time. He listened to a recording that I had made of the scratching sound, and he said he thought a rodent might have nested itself in the attic. He then walked around the exterior of the house, looking for areas where a rodent might enter. He also walked on the roof and looked up through the hatch of the attic. The inspection took around 15 minutes. He found one possible entry point on the side of the house and sealed it with material that matched the appearance of the surrounding siding. He asked if I wanted him to set traps near the attic hatch, but I declined since the noise had stopped and the hatch was 25 feet away from the source of the noise. The day after the inspection, the scratching sounds returned. I think I need to find someone who will go into the attic area in order to find the source of the noise."