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"Critical: Professionalism, Value I called Omega to check out smoke transfer between flues. Al quoted flue top dampers at $900 each and cleanings at $300 each. He said he would need to schedule a day to do the work. Thinking this must be an extensive project, I bought it. Ten days later I finally was called to say they would come that afternoon to do it. After the cleaning they glued dampers to the tops of the flues and were done in about 45 minutes. Al defended his $750/hour labor rate and double cleaning rate, saying it was due to his "high overhead" costs that I didn't understand. I still don't understand. Omega Construction is aptly named, they are the last one you should think of calling. They apparently only maintain their good BBB rating because the BBB doesn't consider "pricing issues" or "buyer's remorse" in their calculations. BBB is basically another way to advertise."

"More than satisfied with the quality of Chimney Cricket's work. Scheduling and clean-up were perfect."

"Excellent job and cleanup. Reasonable price."

"I had service performed 7 days ago on March 30th to remove/prevent birds from entering my dryer vents. The service ended up being different (less) than what was initially estimated. I contacted Michigan Wildlife Solutions the same day for the difference as I had already paid half of the estimate to get started. I was told I would be contacted by the office manager. On Friday of the same week, I called back because I had not received the call from the office manager nor had I gotten a refund. At that time, I also noticed that my credit card had been charged for the balance of the original estimate even though a second payment had not been authorized. When I called Michigan Wildlife Solutions, I was told that the balance is automatically charged after the work is completed. This was totally inconsistent with the electronic invoice I received that indicated a pay by date for the balance. In fact, I also received a mailed invoice requesting the balance to be paid, not indicating that I was already charged for the balance. I waited until Wednesday (4/6) to call back as I wanted to be patient and allow the process to happen. However, after 5 business days, I still have not heard from the office manager who was supposed to be in touch a week ago. I called back on 4/8 because at this point, I am NOT getting the service and respect as a customer that I deserve. I was given the office manager’s direct phone number (the email communications give a different number that says is for the office manager). I called Brooke-the office manager and left a voicemail message. Three hours later, I have not received a call back so I called again and was sent to voicemail. As there are several other neighbors in my subdivision that have the same bird issue, I would NEVER use this business again nor would I EVER refer a neighbor to use Michigan Wildlife Solutions. If I do not hear back from someone by the end of the business day today, I will be contacting an attorney to get me the refund that I am entitled to for work that has not been completed because it was not needed."

"I found this company via home advisor. They came out and provided a quote to construct a 1000 sq. ft patio in my backyard in June. I had all the materials on hand, so the quote consisted of labor. To secure a start date, I provided a 50% deposit ($5800) to the company in early July via PayPal. They estimated the work would take 5 days and quoted me for $11,700 for the labor and their estimated start date in early August. In August they came over when they were supposed to start the project and did not start. They claim that there were materials in the way of their work area and that I wasn't ready. These materials are for the patio and have been in my driveway for 6 months. Part of the quote was to install these materials. They are very manual in their technique. No heavy machinery was used, and the materials were easily passable. They also maintain that they had reserved 3 weeks in August for my job that they couldn't start due to these materials in the way. I have been contacting them for months asking when they would be coming back, and they continue to move the date around. I personally rearranged the materials to make their job easier. They finally came back to work in November and December for a few days. They put in some retaining wall and moved some crushed concrete and claim that it required more crushed than quoted and that is the cause for the delay. They haven't been back since early December. Recently I received a citation from the city for the materials being in the driveway for over 6 mos. This could result in a misdemeanor and a large fine for every day they are not removed. I had to hire another landscaping company to move them. Venetian did not show up to help when I told them about it. They also said that there is no rush on the work because I can't use it anyways. I purchased a hot tub last summer that I have not been able to use, and it may be broken due to being stored on its side while waiting for the patio to be built. They continue doing other jobs and make excuses. I have reached out to Venetian Masonry to resolve these issues and they have not showed up to our agreed upon meeting times. I currently have 0 sq. ft constructed of a 1000 sq. ft patio that was supposed to be completed in August that was quoted in June. They said it was no problem that they work throughout the Winter. Maybe at other jobs, but not at ours. It doesn’t seem to be very high on their priority list. I would not recommend this contractor."