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"The worst possible moving experience. After signing the contract based off of promises and timelines this company completely disregarded any verbal confirmation and then would dismiss, redirect, lie, omit, avoid, and become aggressive. This treatment continues repeatedly and if there’s a response to this review it will more than likely be more of the same and a great look into what you will be dealing with if you hire them. Aside from never being on time, ability to follow directions, deliveries weeks later than promised and a complete lack of coordination; if you call with a question or concern you are met with aggression and gaslighting. For example you will call with a concern only to be told I’m not dealing with you. Then you’re transferred to customer service without asking. You will be waiting for a resolution that will never come. Moving is stressful and this kind treatment is unacceptable especially to a disabled female veteran. When I was dealing with Sonia from customer service and informed her of this she ultimately condoned this kind of treatment and defended it. She told me she and the manager did not see anything wrong with this. All this which I have proof and they could not produce any on their end. They wouldn’t even apologize. This is truly what they must think of customers and also veterans. These are facts of which can be proven as well everything in this review. Next they require two payments one upon pickup and one upon delivery. They give estimates for these. Before pick up or drop off they give a final price different from the estimate to be paid. This is expected and normal. Days later they call and ask for more money in an unexplained charge along with a threat to withhold property if not paid because it’s their policy. Upon asking to explain these charges they couldn’t so they waited until final drop off to charge the final drop off price plus the unexplained charges on top of that price and again threatened to withhold property unless paid. After explaining to customer service (Sonia)this problem she informs me they do not give customers invoices or billing statements unless requested. When I requested them I learned they actually only produce the invoice that day when requested and could not produce any record of charges at the time they were requested to be paid. When told this is concerning because it leaves room to manipulate and charge however they want during a move and withhold property without any proof these charges are legitimate. Again their stance is this business model is completely acceptable and we promise we don’t do that. Unbelievable. So they produce an invoice weeks after the move was completed with no acceptable legitimacy. Also, Morse moving was told not to use old moving boxes located on property filled with mouse feces and spider eggs. They used them anyway and charged for them (as if they were new boxes they provided) according to the invoice they made weeks after payments were received. Again, Sonia and management find this acceptable. I can only assume this family thinks less than nothing of their customers, veterans, laws or accountability and seem to operate in a grey area. They cannot produce a single legitimate piece of evidence about any of these problems. Only that they don’t see a problem. I have to think there’s a reason for such vague evasive business practices and I don’t think it’s a good one. Also, I have email correspondence and records of service so they cannot say they have no record of this move."

"It was great. They called and showed up on time. The office was really good. There's 3 of them. Very professional and careful with it."