Rose Moving & Storage

Moving quote scheduled for a Friday at 4 pm. No call. Called allied who gave me a direct number. Left message at 4:30. No return call. Called monday, left message, no return call. Called Allied who also called at left a message. No return phone call after a week. If this is the way they treat potential customers, I'd hate to see what happens when you're an actual customer!

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I spent $200. They were reasonable, they did a good job and I had them move the piano from my mother's garage to one of the rooms in my house.

The workers were fine, they did a really good job of securing and packing everything and nothing was broken or missing when it arrived.

They are part of Allied. They picked up the furniture in May and delivered it in July when I found a place. I haven't had time to go thru my things. Courtesy an A. They were very polite, never rude. However, they knew I was desperate and they increased the price between the time they picked it up and delivered it. I consider when the representative, Mike, would not give me the break down of things on the phone, and I had to force him to give me the breakdown of things. I haven't been able to go back in and call them into question on some of the charges. I thought it was more like let's see what we can get, there is no standard cost on what they charge people.

The moving team showed up on time, I showed them where everything was, then about an hour later the driver started saying how he wasn't sure that he would be able to get everything loaded on the truck, and he called the estimator to come out. The estimator came out, started insinuating that we had more stuff than when he provided the estimate (not true), and said that he needed to increase the estimate by 2000 lbs to make the driver happy. In order to keep the move going I agreed to this, which increased the estimate by approximately $445. Everything was loaded by end of day, and I remarked to the driver that I was glad that everything was loaded, and he said that there was never anything to worry about as he would have had another truck there if he didn't think that he would be able to load everything. At the destination, they arrived on time and unloaded everything, but there were a number of items marked for specific rooms (not the garage) that ended up in the garage. Now I get to dig through garage boxes and move a bunch of large dish packs, garment boxes, and book boxes to their appropriate locations. Overall, they were punctual, the moving crew was nice (aside from the whole bit about not being able to fit everything), but I was quite disappointed in the last minute shenanigans with the price estimate and the amount of stuff that ended up in the garage.

They tore up 2 pictures and I have put in a claim with them and I keep calling them and they will not respond.

unknown

It was a terrible experience for her. She was quoted one price and after they had her belongings they raised the price by over $2,000. In addition they damaged items in excess of $3,500 and lost several boxes containing keepsakes and critical household goods. Repeated calls, letters, and e-mails to there place of business have resulted in no satisfaction. This is a typical bait and switch Moving Company and they should be barred from doing business in Michigan.

This was my second move with Rose Moving and Storage. Our sales person was Jim Stafford. Jim is great. He explained everything well and gave us a very fair price. The first move went really well. The moving team was headed up by Eric Shuller, He is extremely good and managed his team well. They moved us from home to storage and then from storage to home. The company was flexible when I changed my delivery dates and location. Our second move did not go as well as the first. Primarily I was not happy with the performance of Rich Lemus and how he managed his team. They took several breaks (intrastate moves are hourly) and were not as careful with our materials. They damaged a couple of items including our stainless steel refrigerator, hot tub and ceiling. When the damage occurred, Jim Stafford our sales person as well as Beverly the office coordinator handled my issues well. Our move insurance covered damage to the items and Rose Moving and Storage also compensated us above and beyond our insurance value to ensure the rectification was more than fair. I would consider using Rose Moving and Storage again however I would specifically request Eric Shuller and his team and would specifically indicate Rich Lemus would not be an acceptable mover for us. Jim Stafford assured me that request would be honored in the future. Additionally, the damage to the ceiling was contracted to a local handy man service whom I've reviewed separately. Tom with the handy man service was superb and I intend to use them for our other projects as they come.

Went very well. They provided boxes, packed our kitchen and glassware. The movers showed up on time both to load and unload at our new apartment and at the storage place. Good experience would use Allied again

They were good. They did everything that they do. They were timely and worked hard. They were friendly.

e is the best moving companyI hired Rose Moving & Storage (Allied Van Lines) for the second time for an out-of-state move. To keep costs down, I packed my own boxes, which they moved with great care. I also have antique furniture, some pieces of which require special handling. The movers listened to my concerns and went over the details of how they would package the antiques before proceeding. The team was courteous, friendly and unobtrusive. As a single woman, I felt very comfortable with them in my house for extended periods of time. Everything with the move was on-time and on-schedule, and the entire team, from the sales person to all of the people in the office, to the crew themselves, were highly professional. Also, there was absolutely no damage to my furniture or possessions.

They were great. They are responsible for my continuing service with Angie's List. We had never had a big move prior and this was a really good experience.

They were very good. The young fellows that came even put together a weightlifting thing, and it wasn't really a part of their job, but they stayed and did it. It was just wonderful, because it took them probably a half hour at least to do that. They came to the house when they said they were going to be there. They were careful with our furniture. We did have a couple of broken mirrors, but it was the edges and that was the only thing, so it was very minimal and we can expect something like that. Their price was very reasonable.

They were awesome. They came with everything they needed to move my things. They were on time. They packed my things with care. Jim Stafford was great.

They are an Allied Van Line company. They were not the lowest bidder but we thought they would take care of our stuff. They lost two very valuable boxes that had some priceless keepsakes and we haven't seen them. We were very displeased with their service because of that. Their price was high.

I was horrified to see this company has an A. I just joined Angie's list in 3/10. This report is in reference to my move in 10/07. The crew that pack and moved me for a move stole items from me. The one guy was admiring a particular piece, I even suggested some places he might be able to find one of his own. Low and behold guess what did not show up on the other end of the move? Yes, the item he was fawning over. Creepy, greasy and thieves. Stay away from this company.

DUE TO A SNOWSTORM, THEY DELAYED OUR MOVE FOR TWO WEEKS, WHICH WE WERE NOT HAPPY ABOUT. WHEN THEY DID FINALLY MOVE US, THEY PUT ALL OF OUR BELONGINGS IN THE BASEMENT, WHICH IS NOT WERE IT WAS ALL SUPPOSED TO GO.

THEY WERE VERY PUNCTUAL AND RESPONSIVE TO THE DATE WE SET FOR THE MOVE. THEY DID A PROFESSIONAL JOB LOADING AND UNLOADING MY FURNITURE AND BOXES. I WOULD DEFINITELY USE THEM AGAIN BECAUSE NOTHING WAS DAMAGED.