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ProRelo Interstate-Agent for Bekins Van Lines Inc

4.5

(205) Verified Reviews

Founded 1935 • With Angi since July 2010

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Licensing

Licensed
  • Trade License Number
  • NM PRC0707
Bonded
Insured
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Company Contact

1600 1st St NW

Albuquerque, NM 87102

Description

We are the only moving company in New Mexico that can give our customers a true guaranteed price for their move that includes all services. And for us, no move is to near or too far, too big or too small. With ProRelo Bekins of Albuquerque, you'll never have to worry that the estimate you get upfront will increase by the end of your move. We are licensed federally and in the state of New Mexico. You can rest assured that your goods are protected during the moving process, we have numerous options available for shipment coverage that can be tailored to your needs. Our employees are professionally trained, background-screened and drug tested. Our interstate vanline affiliation with Bekins means that ProRelo Inc is part of a national and international network of over 400 Bekins agents in most major cities. Bekins started in 1891, making it easily the oldest continually operating vanline in America, which means unparalleled experience and service for our clients. ProRelo and Bekins work with all of our valued clients before, during, and after the move with the singular goal of making moving day an organized, professional transition from one home to another....

Verified Reviews

4.5

(205) Verified Reviews

Ratings Distribution

5

164

4

14

3

3

2

5

1

18

Rating Details

Price

4.4

Professionalism

4.5

Punctuality

4.5

Quality

4.5

Responsiveness

4.4
Read reviews by category
movers (168)storage unit (14)hauling (7)professional organizers (1)
Showing 1-10 of 205 reviews
1.0

10/30/2020

DO NOT EVER USE ABQ PRORELO for your moving or storage needs. We hired ABQ ProRelo to remove our household items and furniture from our ABQ house on June 12. Those items were placed in storage at ABQ ProRelo's facility in ABQ and stayed there until after we closed on our house in TX (so our items were in storage for 3 months). Our furniture and boxes were delivered to TX damaged and broken. It tru...

DESCRIPTION OF WORK
Interstate move with storage

CATEGORY moving companies,storage units

COST $7,500

SERVICES PERFORMED? Yes

WORK COMPLETED ON 06/12/2020

4.0

09/18/2020

Had a talk credenza moved from one house to another. The gentleman were professional and very polite.

DESCRIPTION OF WORK
local move done 9/15

CATEGORY moving companies,delivery service

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/18/2020

1.0

06/09/2020

ReLo Pro advertises itself as a Bekins moving company. I don't know about that, but I wouldn't wish this company on my worst enemy. I signed a contract with them one month before my move. Plenty of time for them to schedule my move, according to Max, their salesman. He kept referring to his company as Bekins Moving and Storage. They use the logo, but they are not a nationwide moving company. Max s...

DESCRIPTION OF WORK
Packing, storage and moving

CATEGORY moving companies,delivery service

COST $3,700

SERVICES PERFORMED? Yes

WORK COMPLETED ON 06/09/2020

Images

Photo for ProRelo Interstate-Agent for Bekins Van Lines Inc - 1600 1st St NW , Albuquerque, NM - 38628444

SERVICE PROVIDER RESPONSE

Mr. [Member Name Removed], As you know we also replied to you on Google, Facebook and all the other Media where you posted reviews of us. Like you said above, we DID take an unexpected extra day to load you out of your residence due to a late start the day before, but like you also said yourself above, we discounted your bill for the inconvenience and apologized profusely. You accepted the refund....
5.0

04/12/2020

great-The reviews are all over the map for this company but our experience was flawless. Denise was wonderful to work with-responsive and professional. We have a lot of valuable furniture and artwork and it was all well protected. Ivan was our "main man" and he was great. I was anxious about using a company I knew little about, but they were reassuring and were even able to move up the moving date...

DESCRIPTION OF WORK
move from Colorado to Rio Rancho NM

CATEGORY moving companies,delivery service

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/10/2020

SERVICE PROVIDER RESPONSE

Thank you member for your business in the first place and your time giving us a review. We will definitely pass this along to your driver Ivan and the rest of our employees involved with your move. Thanks!
4.0

10/31/2017

B+. In home estimate went smoothly, and we were happy with our quote. Move out day was a little rocky, as they were short staffed and needed to push back the arrival window. That's not a problem, except they did not apprise me of the change until I called after they had missed the first hour of the window. It was an inconvenience because I had left work, but when the packers and movers did arrive ...

DESCRIPTION OF WORK
Moved cross country and used storage services with ProRelo.

CATEGORY hauling services,moving companies,delivery service,storage units

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/31/2017

SERVICE PROVIDER RESPONSE

Member, thanks very much for your review and rating. We appreciate your flexibility and keeping an open mind while we ran late arriving to get started, but it sounds like our excellent mover employees at both origin and destination did the high quality work we aim for and expect. If there is anything else we can do for you, just let us know and thank you again for your business with ProRelo Bekins...
2.0

09/09/2017

I thought at first that the estimate went OK, but it turned out not to be accurate. They weren't available on the day we wanted, so we had to wait a few extra days. That wasn't too big of a deal. The day we moved they were scheduled for 10:00am. I called them at 9:30 to make sure they were going to be there at 10. The girl who answered the phone said yes. At 10:30 a guy called me and apologized th...

DESCRIPTION OF WORK
Move household from the east mountains to the north east side of Albuquerque.

CATEGORY moving companies

COST $800

SERVICES PERFORMED? Yes

WORK COMPLETED ON 08/01/2017

SERVICE PROVIDER RESPONSE

Thanks for your business and feedback. We have taken the time to review the move that we did for you and it leaves us confused when we consider what you arranged mutually with us vs. what you are describing in this complaint. You set this move up over the phone with one of our estimators. When we set up a job with a customer over the phone, all we can do is give an estimate of approximate costs ba...
1.0

07/07/2017

Horribly! Several pieces broken when furniture was delivered, but worse was damage to 2white Pottery Barn sofas delivered with a grey, greasy dirt all around the bottoms of both, even tho Bekins "stretch wrapped protection" "makes sure your cherished possessions are delivered in the same condition as when you left". Not True!!! Getting an answer from the owners, Max and Brad, took 7 weeks with me ...

DESCRIPTION OF WORK
Packing the furniture in my home, moving it to Bekins own storage facility for several months and then delivering it to me in my new home with assurances of care and quality service! Bekins is a BIG Company who makes a lot of promises BUT DOES NOT DELIVER!!!!!

CATEGORY moving companies,storage units

SERVICES PERFORMED? Yes

WORK COMPLETED ON 06/22/2017

SERVICE PROVIDER RESPONSE

Mrs. [Member Name Removed], we have been in regular contact with you ever since your claim was reported. Your claim has been at times handled by Max, Alicia, and Brad. Our employees, especially Alicia, have had many conversations with you about this claim, which consisted of the dirty slip covers, a damaged armoire, a damaged desk leg, carved sheep with a broken ear, damaged parasol, broken glass ...
2.0

07/06/2017

Estimate, June: After submitting an internet request for a quote, they promptly called to set up an in-home estimate. Max arrived when he said he would, was extremely pleasant, and his estimate around the quantity of items we have along with the cost was on par with another company whose services were quoted the following day. He was pleasant to work with. We were contemplating two months of stora...

DESCRIPTION OF WORK
Moving from New Mexico to Ohio.

CATEGORY moving companies

SERVICES PERFORMED? Yes

WORK COMPLETED ON 07/06/2017

SERVICE PROVIDER RESPONSE

Firstly, thanks for your business with us so far and your trust. It seems that this complaint centers around three main issues: Our late arrival for packing day here in NM, some slow replies by one of our office employees (everyone else you've interacted with it seems has been fine), and lastly, our ANTICIPATED (not firm) late arrival in OH that was communicated to you by Bekins corporate. As you ...
5.0

05/11/2017

Arrived on schedule and carefully moved & wrapped furniture

DESCRIPTION OF WORK
Pick up and delivery

CATEGORY moving companies

COST $100

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/13/2017

3.0

05/10/2017

The movers were great. Very professional and did a great job. The trouble was with the estimate and the amount of time it actually took to complete the job. It took the move 2 times as long as it should have. It was originally estimated as a total of 4 +/- hours to load and unload. The total time to finish was about 10 hours. Since they are paid by the hour it more than double the cost that I was ...

DESCRIPTION OF WORK
Moved belongs from one residence to another.

CATEGORY moving companies

COST $1,000

SERVICES PERFORMED? Yes

WORK COMPLETED ON 05/10/2017

SERVICE PROVIDER RESPONSE

Thanks for your review and letting us handle your local move, but we completely disagree with your characterization of the work we did and your justification for giving us a poor review. Before we even did the move, we did a phone quote for you rather than an in-home quote. We offer both options, but on our website you (not us) selected a phone quote. We don't give guaranteed prices for phone quot...

Services Offered

Moving, Storage, Moving Supplies, Piano Moving

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check
Senior Discount
5%
Emergency Service
No
Warranties
Yes