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Morse Moving & Storage

Founded 1954 • With Angi since June 2013

3.9

(19) Verified Reviews

Business Details

Phone Number

Address

10049 Harrison Ste 500

ROMULUS, MI 48174

Description

Facebook: https://www.facebook.com/pages/Morse-Moving-Storage/312000244350. See website for other details.

Verified Reviews

A few reviews for this pro...
5.0

11/06/2018


Kathleen R.

The two men were so careful with my things and very friendly. I would highly recommend this company for anyone considering moving.

Description of Work
Moving my furniture from Cadillac, MI to Algonac, MI

Category moving companies

5.0

12/28/2015


Danny B.

It went well didn't take as long as I thought it would.

Description of Work
Moved small one bedroom apartment a short distance

Category moving companies

5.0

11/05/2015


Jennifer M.

Category moving companies

2.0

07/22/2015


Kathryn A.

.

Description of Work
Furniture was damaged, many items were missing, when items were delivered, boxes were stacked in front of two doors leading to outside blocking exit. There are things missing that is beyond my comprehension why they were not included. The additional expense has not been calculated. When I called to speak with someone about it, the person I spoke with was not very knowledgeable and her attitude was "oh well, too bad." I will probably sue them and I certainly would never use or recommend them.

Category moving companies

5.0

11/04/2014


Terry C.

Very professional job. No damage or any issues. Protected the flooring at both locations well. Very personable movers. Highly recommend.

Description of Work
Moved our house furnishings 140 miles.

Category moving companies

5.0

05/30/2014


Melissa R.

Morse Moving went above and beyond my expectations as far as a moving company goes. I have had many bad experiences with other companies. They were very professional, polite, and got the job done in a great amount of time. It was snowing (blizzarding) out and they did not complain one time. When I had a problem with an item 4 months later, they took care of me, even then! I HIGHLY recommend them and will never use another moving company---ever. The three men were very professional. One of the guys didn't even want to stop for lunch he kept working and eating at the same time. I found that the customer service was very reliable. They want above and beyond to rectify a problem I had.

Description of Work
Moved a 3 bedroom (finished basement and garage) home to another home in a blizzard. Had three men, a semi-truck and all of the necessary tools.

Category moving companies

1.0

08/12/2013


Scott P.

I contact Allied Van Lines June 20th to move my house and a vehicle from Detroit to Los Angeles. The pick up was scheduled July 1st and I was quoted to be out of storage by July 20th and was verbally told it would arrive before August. Allied Van Lines contracted the move to Morse Moving and it all went down hill from there. To start the move coordinator could not provide me a time at which the movers would arrive until the day of the move which was slightly annoying. Once the movers arrived they then informed us of various rules that up to then were not expressed when quoted. This prohibited us from moving multiple items (garage stuff, lamps, art, etc). The movers also were uncooperative, whined, and dragged their feet about packing items they missed. In the end I was so aggravated with them I just left multiple items behind because they complained so much about packing them. On top of this my vehicle was also suppose to be picked up from my house that day but Morse had forgotten to schedule it and told me I would have to wait 3 days for it to happen (even though i was obviously moving across country that day). So i ended up pleading with them to take my vehicle to their facilities for them to schedule the move. Originally they agreed to this but then the movers refused to drive the vehicle and I had to do it myself. This costed me a ton of time and forced my girlfriend to drive my truck with a trailer on it (something she had never done before). Once I arrived at their location they informed me that they could not take my car because it had multiple items in it (all items their movers refused to take). Just like before this was something i was not informed of when quoted. They offered me no solution and at this point, my truck and trailer was already full of other items their movers rejected, I had no house anymore, and had to drive across country to start a new job so I did the only thing i could I starting to make a scene. Throwing everything from my car into one of their garbage cans. At this point that they offered to pack these items for me (for a cost of course). I want to point of these were the same items there movers basically refused to pack 2 hours ago that I now had to pay extra for them to pack. After all that I got in my truck, had a mental break down, and started my 4 day trip across the country. SINCE THEN 43 DAYS HAVE PASSED AND I STILL DON'T HAVE MY STUFF. I have been in continuous contract with Morse Moving and Allied Van Lines. Both companies think that taking 43 days to move my stuff is perfectly acceptable. One customer support agent from Allied told me and quot;this is just how things are in the summer.and quot; In addition they told me they don't compensate customers period. I started to post about my experience on there social media sites, and since then customer support has been very rude and foul. Morse Moving even attempted to charge my credit card the remaining dues without my permission and before the arrival of my items. I have never experienced such poor service and treatment in my life. On top of all this the cost of my move is going to be $700 over the quoted price. I couldn't be more disappointed with my move. I could have moved all this myself but thought paying someone would make my move easier, boy was i wrong.

Description of Work
Moved my house and a vehicle

Category moving companies

1.0

07/14/2013


Margo and Curt W.

The crew was very unprofessional after day 1 of a 3 day packing ordeal. Second day they did not show up until 6:00 pm (they were be there by 7:00 AM) because the crew decided to go out partying the night before. Often found them sleeping in the lower level family room, playing games and smoking in the front cab of their truck. Did not bring sufficient packing materials and furniture blankets, resulting in $1,000++ of dollars in damage. Left many items in the home that we packed and moved. Later, we learned,when they moved household goods from truck to storage containers for storage, things were basically "thrown in" as stated by the mover who picked up our furniture for our final move to South Carolina. Currently, we are in discussions on all the numerous repairs to heirloom furniture, broken or crushed items. We have moved over 14 times and this is by far the WORSE experience.

Description of Work
Packing, moving and storage from home in Ada, MI. Later, a move and unpacking in Charleston, SC

Category moving companies

5.0

06/15/2013


Deborah S.

As we get older and we have to move for my husbands job we have been useing companies to move us. By far the only company we would use again would be the Allied Van Lines. They brought a lot of help with them and they finished packing for me and loaded everything up in such a way that not one piece of furniture was marked, the pictures and mirrors were in one piece. As we had had a bad time with the last moving company we were amazed at how fast but careful these guys were. We will move them again to move us anywhere!

Description of Work
Helped with the packing and did the moving from MI to IN.

Category moving companies

2.0

05/30/2013


Laura B.

On initial communication with company (scheduling through Allied national phone number, then receiving letter from local company) and confirmation, was arranged to have an appointment and quot;between xpm and ypm.and quot; After provider had not showed to my house 30 minutes after arranged time, I contacted company to cancel our appointment. The staff was helpful at transferring me to the scheduler to cancel this and assured me that the person coming to our home would be notified. Fifteen minute later, I received a call from the gentleman scheduled to have come, who informed me that the appointment time given was a range during which he would arrive, not a definitie time. Having made other plans by that point, I reasserted my desire to cancel the estimate. I was told and quot;you're an idiotand quot; and hung up upon. I called the local company again to discuss this with a manager, who listened to my concerns and apologized for what his employee and quot;might have said.and quot;

Description of Work
Contacted this service provider for inhome estimate for our cross country move

Category moving companies

5.0

11/10/2012


Margaret K.

It was great, no complaints.

Description of Work
Moved

Category moving companies

5.0

06/15/2012


Jennifer P.

It went very well. The team arrived right on time. There was a lot of confusion that day because we were originally moving our belongings to 3 different places and boxes were labeled as such. We ended up moving our things to 2 places over the course of 2 days. Things went smoothly despite the confusion and we couldn't be more impressed with Jesse and crew. We will hire them for our next move later this year.

Description of Work
Packing and moving of a 1700 square foot home with a packed basement.

Category moving companies

4.0

04/26/2012


Diane Marie A.

The team did a great job of getting my household packed and moved. I had just started a new job and wasn't able to unpack everything in 30 days to inspect it. I have damaged goods--some had to be thrown away--some of the packing was careless. Stereo unit broken due to poor packing. Refrigerator freezer drawer glides broke away from their tracks--repair estimate of $374. I paid to have appliances hooked up and the refrigerator technician found a faulty water line hookup all taped up--this too has to be replaced with expense to me. Carelessness and damage such as this was not evidient immediately. When I called Morris Moving offices a couple of months afterward, I got ."sorry this is not coveredf if not claimed within 30 days."

Description of Work
Morris Moving packed am moved my entire house and garage...move was 1-1/2 miles away. They arrived on time, around 8:30 a.m. and were finished by 7 p.m.

Category moving companies

5.0

03/01/2012


Kathy K.

They were great. I would use them in the future if needed.

Description of Work
They moved two people out of one place and took them to other places.

Category moving companies

1.0

01/13/2012


Janet S.

1) The estimate was emailed to me by the Move Consultant at the end of August, 2011. It included 2 documents: a shipper inventory and an estimate. He asked for an approval by phone, which I gave. Both documents required a signature and I was not asked to sign either one. Furthermore, I was never informed about the different kinds of damage insurance that they offer. Both documents legally require my signature. 2) On moving day, 3 young men arrived, who were immediately rude to me. Not rude enough to dismiss, but definitely disrespectful. This company advertises and emails that all of their staff has 14 years experience and are trained by superiors. If these guys started 14 year ago, they were on this job in elementary school. 3) The movers stated that there was a wasp nest near my front door and did I have any insect spray? I went out to find some at about 10 am. When I returned around 11:30, I entered my second bedroom and found the door taken off of my safe. I had stored expensive jewelry (appraised and insured) in that safe and made sure it was all locked away the night before. The safe was entered without my knowledge when I was out of the house. I put the door back on and closed it. Either I had neglected to spin the dial after closing it the prior evening - or they picked the key lock. And the keys are now missing. I also store ID in the safe that could be used in ID theft. 4) My new (purchased in June, 2011) Sealy foam mattress was flipped over a rusty metal balcony to remove it from my home. This resulted in a sizable rip on the underside of the mattress and dirty handprints on the mattress and box spring. 5) After moving into my residence, I found two sizable rips on the underside of my couch cushion. That is a custom order sofa. 6) The movers took my day planner and packed it. When I asked where, right after I noticed it was missing, they claimed that they had no knowledge of it. I called management, who seemed very concerned at the time. I later found that it was packed with my kitchen items. 7) I emailed management with a picture of the mattress rip and they send back a claim form, asking me to send it in. When I did, they denied the claim based on a 10 day limit to submit claims. The person I worked with was the Claims Manager and had all of my paperwork in her possession. A time limit is not printed on either document I received before the move. The movers show the client damages they find and document them. Neither of the damages I submitted were noted by the movers and both are obvious. 8) The movers had me sign a Bill of Lading and credit card approval forms at the end of the move. I received a copy of neither document. There are questionable charges on the Bill of Lading that do not match the amount I approved on the credit card form. I noticed this after the move, and a poor experience with management. 9) I took a picture of the open safe. It is positioned in my new residence up against a wall where it will not open. Management had no response to the open safe picture, even though the picture has a date/time stamp on it to prove the movers opened it and removed the door. I have yet to do a complete check of the safe contents, as I can't move it away from the wall myself. Later, management said that they told me to call Livonia Police while the movers were at my home. They did no such thing, as I would have made that call at their request, with no question. 10) At this point, I am working with the Michigan Better Business Bureau to help me. They have recommended a lawsuit in small claims court if they cannot resolve the damage claims. I noticed that this company has over 6 complaints in the past 12 months, and only one prior to that, on the BBB web site. I will work with the Livonia Police on anything missing from the safe. 11) Fortunately, I moved into a gated community with cameras, gates, and guards at both entrances. Plus electronic entry. Those are the visible ones. The movers changed their attitude upon entering the new neighborhood. Conclusion: There are tons of moving companies in business. Don't hire Morse Moving and Storage. They have been dishonest with me and are only interested in one time deals. No interest whatsoever in repeat business or referrals. This company appears to take the money and run. UPDATE SINCE COMPANY'S RESPONSE TO ANGIE'S LIST: RESPONSE TO LIES BY UPPER MANAGEMENT My AL Complaint Contact strongly advised me to update this report, after reading the company's ridiculous response. 1) Since when do packers take the door off of a safe to move it, since it is heavy??? What happens to the valuables inside during transport? Obviously they would fall out. And low level workers, who are strangers, have access to those valuables. How a picture of a safe door taken off by movers could be and quot;confusingand quot; to a moving company is ridiculous! 2) My cousins helped me life the mattress to take a picture of the damage. This hardly qualifies as and quot;someone coming in to move the mattressand quot;. It was done about 10 days after the move. 3) As far as damage being noted on a Bill of Lading, those packers/movers do not admit to damaging your possessions - ever. They point out pre-existing damage to you and note that, so that they are not responsible for those. i.e. The only damage the movers found was cracked glass on a small framed picture. 4) The Bill of Lading that I was sent months after the move contained two columns of and quot;extra chargesand quot; over the estimate. I actually called the credit card company to see why I was charged for one extra amount, then credited for part of it. The higher amount was billed as a 2nd day of work. All work was performed in one day. 5) The Claims Manager knew exactly who I was and when I moved, since her email response indicated she knew me. And that her movers were responsible. Now upper management states that their own management is unfamiliar with timeframes to submit damages. On the only task this person performs? And a brand new mattress was already damaged? I don't believe it a word of it. The Claims Manager never disputed that the movers flipped the mattress over a 2nd floor balcony, which was the cause of the damage. 6) On a previous move, I was overcharged and emailed a copy of a weight ticket. I went thru days of arguing over that until Morse admitted that weight included my automobile, which they did not move. It was out sourced. I did receive a refund on that one. CONCLUSION: The upper management, a family member of a family business, is so ignorant of how her own business works? Read the entire report and her stupidity/dishonesty is obvious. Dishonest companies will lie every time to CYA. Both AL and the BBB have stated that I should sue in small claims court. To other members: Don't use this mover EVER!

Description of Work
Morse Moving (affiliated with Allied) moved the contents of my Livonia, MI residence to a new residence in Farmington Hills, MI, Three young (inexperienced) guys performed the packing, loading and unloading.

Category moving companies

Service Provider Response

Our goal at Morse Moving is that all moves go without incident and it appears that this move did not according to the comments made by Ms. (Member) and I apologize for that. On the Bill of Lading it is documented in red that claims have to be filed within 10 days of delivery. The claim form also says that claims have to be filed before 10 days of delivery. Our claims manager is not always aware of the time frames until the claim form comes back and all the backup documents are pulled. If something was marked on the bill of lading that she had a claim - that also would work in the customers behalf to let us know of a claims problem. There is no documentation on the bill of lading that the mattress was torn or ripped at the time of moving it. This is the reason why the claim was denied on the mattress - 20 days after the move took place it seems that she had someone come and move the items. If, as the customer states, she noticed the mattress was ripped and soiled at the time of the move - nothing was documented. The sofa tears were denied for the same reason. Cushions are not removed from sofas before stretch-wrapping them for safe relocation. I am also somewhat confused as to her comments on her safe. As far as all documentation we have in the customer's file - nothing was missing. Our crews stated they removed the door of an open safe - because the door is as heavy as the safe and they removed it so that it could be moved safely. If the police were to be involved, which they would of been, if something was missing that also would of been taken care of in a timely manner. The comments from the customer at the time of move was that the crew was doing a great job (even commented on the bottom of the bill of lading). Her only comment was that the crew packed her day planner that she could not find and took the door off her safe. Ms. (Member) said that she was going to wait because the planner may turn up when she was finished unpacking. Please let me know if you have any other questions or concerns. Thank you.
4.0

12/14/2011


Victor D.

I surveyed three different moving companies and found them to be the best.

Description of Work
Morse Moving & Storage Inc. packed and moved for us.

Category moving companies

5.0

10/10/2011


Sue P.

We did the packing and boxing but they did all the furniture. We were very pleased with the move. Everything was in good shape and we had no complaints. They were the only company that would send a representative out. Everybody else wanted to give an estimate over the phone. We don't know if anybody had a better price but there were some that were higher. We would use them again.

Description of Work
We used Morse Moving & Storage for moving from Holten Lake to Grand Rapids.

Category moving companies

1.0

03/23/2006

I WAS NOT HAPPY USING THIS COMPANY. I HAVE ITEMS THAT ARE MISSING AND THE OFFICE CLAIMS NO RESPONSIBILITY. I WAS NOT OFFERED INSURANCE NOR ANY COMPENSATION. I DIDN'T THINK I NEEDED TO WATCH OVER THE MOVE. I WAS WRONG.

Description of Work
I HAD THIS COMPANY MOVE MY WHOLE HOUSEHOLD.

Category moving companies

5.0

03/23/2006

THEY WERE VERY RESPONSIBLE. THEY TREATED MY BELONGINGS LIKE THEY WERE THEIR OWN. THEY PACKED MY THINGS VERY CAREFULLY. I WAS REALLY HAPPY THAT NOTHING WAS DAMAGED. THEY ALSO GAVE ME A GREAT DEAL ON THE PRICE.

Description of Work
THEY MOVED US INTO OUR NEW HOME.

Category moving companies

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    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    American Express, Check, Discover, MasterCard, Visa
    Warranties
    Yes

    Services Offered

    Movers, Packers & Storage.

    Services Not Offered

    Move Animals, Move Houses

    Frequently Asked Questions & Answers about Morse Moving & Storage

    How is Morse Moving & Storage overall rated?

    Morse Moving & Storage is currently rated 3.9 overall out of 5.

    What days are Morse Moving & Storage open?

    Morse Moving & Storage is open:

    Monday: 8:30 AM - 5:30 PM

    Tuesday: 8:30 AM - 5:30 PM

    Wednesday: 8:30 AM - 5:30 PM

    Thursday: 8:30 AM - 5:30 PM

    Friday: 8:30 AM - 5:30 PM

    What payment options does Morse Moving & Storage provide

    Morse Moving & Storage accepts the following forms of payment: American Express, Check, Discover, MasterCard, Visa

    Does Morse Moving & Storage offer free estimates?

    Yes, Morse Moving & Storage offers free project estimates.

    Does Morse Moving & Storage offer eco-friendly accreditations?

    No, Morse Moving & Storage does not offer eco-friendly accreditations.

    Are warranties offered by Morse Moving & Storage?

    Yes, Morse Moving & Storage offers warranties.

    What services does Morse Moving & Storage offer?

    Morse Moving & Storage offers the following services: Movers, Packers & Storage.

    Are there any services Morse Moving & Storage does not offer?

    Move Animals, Move Houses