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"Quick and helpful"

"A couple of weeks ago, we noticed a faint smell of gas from our fireplace. We checked Google for contractors, as one does, and found Lil Joeâ s. Joe was available to come out that day to address the smell and went ABOVE AND BEYOND to ensure the leak was fixed. He added a shutoff valve to the fireplace gas line in the basement, and replaced the inner workings of the fireplace itself. We then proceeded to order gas logs from Joe and he installed those just last week. His prices are fair, he is extremely clean, and his work is fantastic. I would suggest Lil Joeâ s to anyone that is in need of a gas fireplace install or maintenance!"

"It went very well!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"They needed to order a replacement part, but they charged me trip charge again when they put in the replacement part on the return trip. Also, suggested an unnecessary repair which we didn't do."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"EXCELLENT Totally helpful, knowledgeable and professional. Install perfectly smooth and looks professional. You spends a little more for quality - and that's what we received. Totally recommended when you want the best products and service."