BUDGET PLUMBING

Came out to install new kitchen faucet & didn't hook up the supply lines?? Water all over my kitchen floor?? And other stuff done. Plumber said he would take $100 off my bill?? Never did. I will NEVER use them again!!!

It went well and the price is reasonable.

I'm having a dishwasher replaced and Lowe's installer wouldn't relocated the water line. Budget Plumbing was able to come out the next day, where other plumbers haven't responded to my call. He was neat, quick, professional, well-spoken and knew exactly what was needed. Price was reasonable. I would use them again!

GREAT! I was out of town on a golf trip and Budget plumbing was right on the spot to fix. Great service. I would hire again.

Kitchen sink drain

Very good, no precall though before arrival. I requested an estimate for installing a shower in the bathroom, I am still waiting to hear on it. They also took the toilet seat that came with the new toilet without asking. (I bought a different one to use). I did get it back before they left. Very good workers and job well done.

Ryan (Budget Plumbing job estimator) came to my house to look at the project (replace 2 exterior water faucets with frost-free faucets; run pex waterlines to an out-building; and run pex lines to a garden area, approximately 300 feet of pex). Straight forward job from what can be seen in downloaded pictures. He said he would give me an estimate before coming to do the work at my house--he said it would be sent it to my email but it never came. Finally I called Liz at the office and said that I would get someone else to do the project. Ryan then called and said that he must have the wrong email address. I texted my email address to him--still he didn't send me the estimated cost of the project. Then the day his plumber was suppose to show up at my house, he texted me that their service van broke down, couldn't get to my house that day. I still I didn't have the cost estimate. Then the next day I texted Ryan again to tell him if he doesn't send me an estimate don't bother sending a plumber but a Budget plumber came before I received the estimate--against what I wanted. The plumber, Jerry, he had a hand-held computer with the cost estimate, but still they didn't have the correct email address to correctly send it to me. Finally Jerry sent it to me with the corrected email address. Then Jerry left my house to get the material at a plumbing supply house to get the supplies to do the job, he was gone for about 2 hours. He left me with an apprentice to help me do some digging for the water lines (I was getting charged $37 an hour for the apprentice for a total of $167-- already in the cost estimate!!!! The trenches were finished but needed to be retrenched in places were it had craved in the the 4 weeks waiting for Ryan to get back to me with an estimate. In 5 hrs he probably did about 2 hours worth of work. I thought he would be working closely with the plumber to learn the trade. But mostly he helped with the digging-- worth maybe $12 an hour. During the time the apprentice was at my house he worked with the plumber maybe a couple of times, only manual labor--no skilled learning/labor. Then I talked with Ryan over the phone because I was alarmed at what was going on. He told me that if I am happy (I wasn’t happy) with the cost estimate then it shouldn't matter what the individual items are, I should just be happy it gets done at that cost. I didn't have time to check out the costs against another plumber--Budget was at door and I felt pushed. The $167 for an apprentice was on the estimate for a reason—to inflate the estimate! The plumber’s work was estimated at 4.5 hrs @$75 for $337.50 seemed high for what got done-- it took too long to get things done. I never saw him do any quick moves during the whole time he was on the job and when I passed by his work van inside I could hear him was talking on his phone and continued to do so for sometime--not working getting the job done. (I think he was talking to Ryan in how he could scam me or vis-a-versa). Budget charged me $525 for 300ft of pex which I could have bought online for the same price and delivered free but Ryan insisted that the same pex cost "a lot" at his supply house--Ferguson's Plumbing Supply. Then he texted me three prices for 300 feet of pex that he got from the internet: $519.99, $491.74 and 763.83. Then he preceeded to say in he text that on the Zurn website the list price is $740 and since he is a plumber he gets a 30-35% discount. (So if he gets a discount why did his plumber need to go to Fergusson's Plumbling to get the pex?) He said he gave me a great discount to get it down to $525 but that is the same price I could have gotten on the internet (shipping included). In fact I found another internet suppIier, same pex with the same manufacturer's number-300 ft for $347. But Ryan insisted that that pex was like comparing a Ferrari to a Fierro, then later he changed his mind and said it was like comparing a Chevy Caviler to a Chevy Corvette( I guess he knows a lot about cars, maybe he use to be a used car salesman from New York. I was charged $45 apiece for the frost-free faucets, again seems high. I am sure I was over charged for that too and everything else on the job. The job totaled to $1200. Since the plumbers were at my door I felt compelled to have them do the job and I really didn't have the time to go over the costs (the plumber, Jerry, changed 3 faucets from normal grade to frost-free, put a sleeve around the water line leading out of foundation of the house and patched the hole and simply laid out 270 feet of pex with 2 Ts.) I was given a $200 discount for cash. I was over charged by $500 easily. it was a terrible experience and I will never use them again and recommend others to not use them. Why did I use them? Because I used Budget before and had an OK experience, the jobs were small. It probably is more difficult for Ryan to scam on small projects, on a larger project--much easier to do. Take note to anyone who reads this, only a few people who gave him reviews that were for more than a thousand dollars. He can't hide his mischief on small projects.(And he take great pride in the fact that he has all these great reviews--that's what fooled me too.) During the whole transaction I had the feeling that I was being had. The word that came to mind throughout the process: before, during and afterwards is dishonesty. Deception and confusion is his game. It is really hard to understand how a contractor like this exists here in West Michigan. Even the title of his company "Budget Plumbing" is a laugh in the face to anyone who uses him. I called and talked with him about the fact that I was unhappy with what I paid and had several rounds with him with texts--no movement in a change in what I paid.(Stupid of me to have paid him anything in the first place). Oh, by the way, anyone who reads this. He knew this review was coming, I told him he was dishonest, He didn't care. And Ryan will write about how much he gave extra to complete the project. And oh yes, he might write 'Don't pay any attention to this one person--look at all the good reviews I have'. He is full of himself, full of waste water.

Installation process was good. A gas leak was discovered about a year after installation (installed 10/31/18) and Budget has not returned two requests to fix the gas leak or to even give a price to come back and fix the issue. First request was using contact form via Budgets website four days ago. Second contact was by phone (live person) over 24hrs ago. Not a way to build trust and lasting relationships. Perhaps the live person never followed up with the proper inside teams - regardless, not a service level that works for me or my peace-of-mind. Original installation process was seamless and the sale is always the easy part. Service after the sale is what builds credibility and longevity with business relationships. Budget left me hanging.

Kitchen Faucet Installation

I already had the part but they had to add a new supply line. They were fast, friendly and got the job done in record time. I am so glad I called them! Of course they were also affordable and lived up to their name! Again, I am so glad I called them.

Finished the job in a timely manner

I texted Ryan in the morning and he got back to me in minutes. He said he could have someone there that afternoon. Jerry and Larry texted me that they were on route and showed up on time. After I showed them where the leak was. The plumbing was above all the duct work from my furnace. Although it was in a difficult spot, Jerry said it wouldn’t be any problem. He knew what needed to be done to repair the leak. All I needed was a new Fernco fitting. The one I had was ancient and needed to be replaced. He also installed a J hook to support the copper pipe. Once the job was done, he called me downstairs to explain what he had done. The job didn’t take long at all and the guys were very pleasant. I really appreciate the work they did. I’ve called on Ryan several times now over the past several years. I will continue to rely on them for all plumbing jobs. Thanks again Ryan!!

They were running late and kept us informed of when they would be there. They were a really good team who showed me the problems . They were quick to fix and gave me pointers on how to keep this from continually being a problem. They also charged much less than I thought and made no mess. I have other projects I need help with and took their card so I can use them again. Friendly , fast and a fair price.

excellent work at a reasonable rate

Earlier in the day, I had made an appointment with Service Professor to have the disposal installed. I had everything organized and ready to go. All they had to do was take out the old one and put in the new one. Under the sink was cleared, the pipes were fine, and everything was ready. Regardless of my preparations, they charged me a service call fee of $59 and wanted to charge me another $300 for the installation. I called Budget Plumbing and did not have an appointment. Ryan, the owner, arrived in the early afternoon with a garbage disposal in case I did not have one. He went to work immediately, had the old one out in minutes, took the cord off of the old one to save me money, and installed the new one. Everything was done in less than an hour at a cost that was less than $150 and well within my budget. He guaranteed his work and said he would come out if there were any problems. He also tested the installation to make sure that it worked. Each item I paid for was a line item and there was not any fee for coming.

Very fast, punctual, courteous work. Company stayed in contact with me via text from beginning to end. Highly recommend Budget Plumbing!

Liz stayed in contact with me on a Sunday and arranged to be at my house Tuesday morning (I was unable to be at home Monday). I received a text they were on their way and given the name of the person coming. They identified and solved the problem quickly and were very clean the whole time. Left no mess. They were both very friendly and informative and I enjoyed our conversations. This is the 4th time I’ve used Budget Plumbing and will absolutely call them again. I already told my neighbor about Budget today as she is having a plumbing issue. The price has always been reasonable and I used my Angie’s List coupon.

Excellent job. Very fast and responded to my call very quickly. I would highly recommend them.

Good service and pricing

Immediately scheduled. Lowest price around. The plumbers were super friendly! They even explained the soap dispenser refill to me....I never used it because i always thought I had to unscrew it from under the sink. Haha. (You only have to lift up the pump part)

Went very well. Prompt response by Ryan. I don't remember the drain working this well even when the house was new and it is now 26 years old. Reasonable pricing . Highly recommend.

They discovered the problem and fixed it very good and fast.

Cleared it out quickly

I told Ryan our water heater abruptly stopped producing hot water and I requested that he look at it to see if it was something simple that was fixable. He said since it's old it may not be worth it to money into a repair and I agreed with that assessment. His crews were out on jobs at the time but he told me he would come out within the hour by himself to to take a look and bring a new heater if necessary. He arrived within the hour and within 10 minutes found the problem, replaced the part and our water heater was back in action for about a tenth of what it would have been for a replacement! I am 100% satisfied with the service from Ryan at Budget Plumbing and highly recommend him.

I called around and tried to get quotes but most of them would not even give me a figure until they came out first. Some even wanted to charge $60 just to take a look. So after I made several calls and got sick of not getting any answers, I decided to email budget plumbing on Angie’s List. I not only got a fast reply but also a very reasonable quote (The one quote i did get was $1300-$2500). So I was immediately impressed by that. They also said they could come out the next day (which they did) and even waited in town, for me, a couple extra hrs cuz I was traveling back from a weekend trip. The servicemen were very friendly guys and did a really good job too. They also only took an hour to remove and install my new heater. The only negative thing about the company was that they wouldn’t take a credit card. So I had to write a pretty big check at the end. But, other than that, they are a really good company and I would highly recommend them.