Get matched with top appliance repair pros in Fair Haven, MI

"Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive. "

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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"McCarver Heating and cooling is probably the worst contractor I have ever worked with. Chris McCarver (the owner is rude and non-responsive). I needed a new compressor for my unit, he waited over 8 days before he called me. When he finally did, he did not even come for a free estimate. He asked to see a photo of the unit. I called the previous AC person, since I was not home and asked for a photo of the unit. I sent it on to McCarver and he showed up after another week. He was not wearing a mask while he was working on the unit. He attempted to install the compressor for 30 minutes and then called me up and announced that the photo sent was a different compressor from the one that was needed. He raised his voice and was complaining how I had him waste his time on this. I could not believe how rude he was. Then his assistant Christine sent a new estimate for the new compressor. $2200 for the compressor. $115 for McCarver showing up and trying to put the wrong part in $125 for freight PLUS they were going to charge freight for the new unit that they ordered. If that doesn’t sound like a scam, I don’t know what does. As you can imagine, we were not going to be punished for a good-faith mistake so we asked to have the whole job canceled. They advertise free estimates which begs the question, why didn't McCarver Mechanical provide a free estimate before ordering a part? Unfortunately, McCarver forces customers into giving deposits. So I deposited $500. It took several emails and complaints to get $375 back. His office manager refused to refund us $125 back. Please avoid McCarver Mechanical at all costs."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"Melissa Antos made my experience great!! She is so sweet, and did an excellent job. My floors looks great!"

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"