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No, thick carpet padding isn’t necessarily better than thinner padding. The appropriate padding thickness will depend on the type of carpet and the amount of foot traffic in the area. 

For example, thick padding works well in low-traffic areas, like bedrooms, where you have soft and plush carpeting. However, thick carpet padding can damage low-pile carpet, which is used in the busiest parts of your home (like hallways and entryways). For that reason, it’s best to use thinner, heavier padding underneath carpet in high-traffic areas.

Yes, carpeted stairs are generally considered safer than stairs with hard surfaces like wood, vinyl, or tile. Carpet provides more traction and friction, which helps reduce the chances of slips and falls. Additionally, if a fall does occur, carpet offers more cushioning, which can lessen the severity of an injury. While hard surfaces can look great, they are often more slippery. However, it's worth noting that some carpets, especially if they are new, dirty, or have a slick texture, can also pose a slipping hazard. To improve safety on any type of stair surface, you can add traction treads to increase grip.

A 65-oz. carpet is good, and in many cases, it indicates a premium carpet. Most carpets for homes should fall in the range of 40 to 60 ounces for face weight. If a carpet has a 65-oz. face weight, it is likely more durable and long-lasting than a similar carpet with a lower face weight. Carpet face weight is just one factor in determining a carpet’s quality. 

If the installer is unwilling to fix the problems and you’re not interested in seeking remediation, you could hide a visually unpleasant floor. This will only work if the floor is structurally sound and the only issue you have is the way it looks. The easiest way to do this is to use large area rugs. You can also paint the floor, although that’s a labor-intensive job if you want to go the DIY route.