Get matched with top glaziers in Middle River, MD

"It was a job well done. Glad to choose them for my roof"

"We had a few different windows we were looking to replace, including a set of living room windows, with our stated goal of maximizing glass. I provided a photo of the design we wanted, including the limited separation between the panes for site lines. We selected Whiting after several back and forth questioning to confirm that we would be maximizing glass. We were told that the separation would be 5.5" (they knew another contractor stated 6.5", and we thought that was too wide, would disrupt the site line, and looked too chunky). Turns out by 5.5", they meant 8" from pane to pane (vs. about 2" for our original windows)... I noticed during install and told them that was not what we were told we were supposed to be getting. I immediately sent an email to our salesperson and the installer said I would hear from the owner. The response from the sales person (the next day) was essentially, "Sorry you are unhappy, vinyl has a wider frame (NOW THIS COMES OUT?), please send us a check." I sent the owner an email the afternoon of the install to let him know my issues. The owner did not call until the next day, and said that he was not there to hear our conversation so couldn't do much without talking to the sales person. The next communication was to set up a "final walkthru" by the salesperson. I told him that I wanted the owner available by phone so that he can listen in to the issues, I was told he would be, but he was not dialed in during the scheduled walkthru. Again, the salesperson stated the issue was a wrong assumption and miscommunication. He knew exactly why we didn't select another contractor (their window setup was too chunky). We are now stuck w/a window setup that is clearly not maximizing glass. If you know exactly what you want or live in an HOA community, they may be a fine contractor - as the install went pretty well the team was nice and pretty neat. BUT if you are looking for something that isn't specifically designated by HOA limitations -- I would take what they say the product will look like with a grain of salt.

UPDATE: The company offered us a discount to the contract price due to the "miscommunication." I really appreciated the fact that they promptly sent someone out after the fact (including my initial review) after I emailed them about a draft coming in by the windows. They did what they could (which helped), but seems the main issue was that our siding contractor (not Whiting) had yet to caulk the outside."

Family owned business since 2015, licensed and insured.\nEither RESIDENTIAL OR COMMERCIAL Glass window&doors and sliding door repair , shower doors frameless or storefront installation and glass replacement , screens, mirrors or even table tops...\nDC glass technicians are available and on call 24/7 to provide you with assistance and help.\nThe glass we fit always conforms to the very latest American standards for energy and safety..\nOur mission is your full satisfaction.\nWhen glass , just give us a call

"Everything went great. The window sliding glass door look amazing. The crew was very clean and took the time to walk through the project before and after completion. Would Highly Recommend!"

"Windows are good. Work was sloppy. Still finding shards of glass on the floor and the furniture a week after completion. Caulking looks like a third grader did it- including caulking the screen door to the frame. For this type of investment, they should act like professionals."

"Glass Impressions did a wonderful job of cleaning all 19 windows in our home, inside & out, including the inside sills, screens and also 2 glass storm doors. Mr. Waters and his team are very good at what they do. They were very reasonable. I plan to use them again, as needed."

"Installed 22 new windows, 2 entry doors, and new sliding glass door. Outstanding service, price, and installation. Highly recommend."

"I hired Always to install an egress window and install a patio⠦⠦they out performed my expectations⠦..and I work in the construction field!⠦.."

We are a locally owned and operated company that values honesty and integrity and treats your home as if it were our own. We are experts in all aspects of window projects and specialize in multiple window instillation for residential homes. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building lasting relationships and guarantee your satisfaction!

"The contractors were friendly, professional and efficient. I needed my Box Bay Window redone and they gave me exactly what I wanted. Other companies told me that I had to either get a Bay or Bow window instead. I love my Box Bay Window."