Get matched with top water softener pros in Harmans, MD

"Appeared to go fine. Line is cleared. Backup on main line is scary. Bob Taylor did a great job. Thank you so much."

"So glad we found this company! We had a few estimates and Tankless Concepts was by far the most knowledgeable and professional with reasonable prices. They were able to explain every aspect of the job to get the correct system and installation for our home. When it came time to install the team was super friendly and helpful and they were able to make on-site adjustments to help us get everything just right. We are very happy with how things turned out and would absolutely recommend for anyone considering having a tankless water heater."

"My fault that I didn't discuss price first. My daughter and I took pipes apart, cleaned them out and determined the clog was in the wall. Two guys were here an hour and a half and finally broke through the clog with a snake and shop vac. My "sticker shock" comes from the fact that my husband, when he was able, did all the maintenance in the house.... In the tiny space there was to work in, I'm not sure why two people were needed when one could barely fit. I do know that I was charged full for mechanic AND helper. I will do my research before hiring another contractor. Glad to have a free running drain."

"as advertised"

"The job went OK."

"I don't recommend Heidler. Last month the internal mechanism in a 16-year-old pressure-assist toilet needed service or replacement (the water had started running constantly after flushing). I set an appointment for Heidler to come the next week and sent a photo of the internal mechanism's product information so the tech could bring parts. Plumber Tom arrived unprepared. He charged $200 for the house visit to diagnose that we needed a new mechanism installed, and said they'd email an estimate as they'd need to order it. We thought there was a mistake when we got the $850 estimate. I called the Heidler office (whose service manager also thought the estimate sounded high) and requested a corrected estimate. We didn't hear from anyone at Heidler again. We watched 20 minutes of youtube videos, bought the $177 mechanism from Amazon, and borrowed a pipe wrench. It took us amateurs 55 minutes to replace the mechanism ourselves. It wasn't difficult. Our opinion is Heidler planned to grossly overcharge us for an easy job."

"Prompt, helpful and at a reasonable cost."

"LP came to service my water system on 4/4/2023. The service tech indicated I had a possible issue with my sump pump as he poured water and sediment from changing my cartridge/filter into the sump pump. He asked if I wanted an LP plumber to come out and to see what the issue was. I agreed. Plumbers came. 20-minutes later they left my home and I received an electronic invoice for $550.00. They never told me what was wrong. They did not provide an estimate to replace. They did not request a signature to accept the estimate and okay to perform the work. They did not request a signature for me accepting the work that was supposedly performed. When I opened the electronic invoice, my name had been forged in 2 areas. The invoice did not list what brand/manufacturer of sump pump was installed. The invoice did not have a price for the labor. There was a $100 deduction but no reason provided. When I called LP, a was switched over to a representative. She stated they could not provide the sump pump information I requested. No reason as to why. But wanted to know if I wanted to pay my bill. I did pay, but thought more about it and filed a complaint with the Better Business Bureau. My request was simple: provide a new invoice with the manufacturer of the sump pump. It would be a good thing to have in the event the supposed NEW sump pump failed. Odd that another well known contractor who replaced this years ago, gave me their invoice with the name and manufacturer and brand name/model of the sump pump that was determined defective by LP. I still have that receipt but odd that LP, supposedly a professional company, literally refused to provide the information that I requested. LP did reach out but I did not take the call on my cell and was out the next day when they called a landline. Their rep replied was everything looked reasonable but they, LP, NEVER, and STILL HAS NOT provided the information I requested. The name of the new sump, model number, etc. that I would need should the unit fail after LP had performed the work. If the unit failed, how would I ever be able to call the maker, e.g., Kohler, and see if they would honor a warranty if it did fail. How hard would it have been for LP to honor this request? Because I, a senior citizen did not contact LP by phone, the BBB closed the complaint. Instead of requesting that LP provide the required information, they closed the complaint. Makes one feel like they were totally scammed and the reason they didn't know or want to provide the information is that didn't actually perform the work. Another senior - SCAMMED."

"Paul is great. He has been helping us for the past 20+ years. Paul is honest and has integrity. He is someone you can trust."