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"Great.good job"

"I am still waiting for the return of my deposit as it has been a week since I put this review on hold after putting in the notice that day 24 June of cancellation by email and next day mail. As I have said before I am a disabled Vet, Senior citizen with health problems. I have copies of the emails that I sent on the days of 06/24/2023 and by next day Mail on the 27th notarized copies of the cancellation. Tried calling but went to voice mail. No work has been done so a rating cannot be done on the work, only the price. This job was way overpriced and never got the chance to compare. The salesman was a good person but I have my family doing it for thousands less."

"The salesman was late. The person taking measurements missed a window rushing before his vacation. Which in turn delayed our project 2 weeks. The installers damaged our new porch and installed 5 defective windows. We have had 0 updates on how our windows and home will he repaired but we have received numerous. Text, emails, and posted mail begging for 5 stars including a gift card as a thanks. It has now been over 5 months and we still have windows that need to be replaced and Window Nation has fraudulently told the finance department the job is complete so we now need to pay for a job that is not completed. Avoid this company if possible."

"Had an excellent experience working with Jeff on my deck project. The work is top notch and exactly what I wanted for a fair price. No BS up sales or any of that. Will definitely look to rehired for any future work."

"We met with Ryan and Pete who were both extremely professional and knowledgeable. They met with my husband and I discuss new windows for the main floor of our single family home. We have a toddler and newborn and Ryan helped keep our toddler occupied and was very understanding and patient as we had to multitask in taking care of our kids while also discussing the window project. We were impressed by their warm, genuine approach which is very different from a typical salesperson trying to get you to go with their product. You could tell they truly believed in the company, the goals and values, and the product/services they provide. Due to personal reasons we weren’t able to invest in the project right now but we will 100% be contacting Ryan in the future and using Peak for all our future window/roofing needs. When you find a good, reliable company like Peak you want to make sure to spread the word and we will be recommending them to our family/friends/neighbors who need any projects done in their homes."

"Beware: company recently sold beginning of 2024 to new owners. Not same reputable company it used to be! This has been an absolute nightmare experience. This company has no idea what they are doing and poor customer service / management. We are building a 4 season room and ordered 19 windows totaling about $19,000. Contract signed December 8, 2023. Windows measured January 8, 2024 and told about 7-9 weeks until job completion. Windows had to be remeasured February 28th as no one noticed the measurements were not correct / order sitting on a desk. On installation day, 2 windows were incorrect. Was told replacement windows was supposed to be rushed ordered 2 weeks and promised “top priority” by manager Alen D to get them installed (April 9th) – only to have it delayed another 6 weeks (May 21+22) installed. Windows took 19 weeks from the day they were supposed to have been “ordered”. Communication with office staff and “managers” extremely poor and we were ghosted multiple times."

"While I appreciate the company's attempt to rectify initial issues, our overall experience with this solar installation was unfortunately very unprofessional. The initial installation team demonstrated a lack of respect for our property, damaging plants, leaving debris (including an orange cone), and inappropriately using our private bathroom despite a readily available public restroom on the premises. Following my initial negative review, the company offered a Home Depot gift card as compensation, which wasn't particularly useful to us. They also offered to address some unrelated roof repairs they noticed, but I questioned why these weren't addressed during the original solar installation. Scheduling follow-up work proved equally frustrating. An appointment was scheduled for Wednesday, but the crew arrived a day early on Tuesday without prior communication. While I appreciated them attempting to complete the work ahead of schedule, they left the roof partially finished overnight, exposed to potential weather damage. Furthermore, the crew damaged another plant box during the Tuesday work and continued noisy work – including banging on the roof – until 8:30 PM on Wednesday, violating DC noise ordinances that typically require work to conclude by 7:30 PM. This put us at risk of a city violation. Throughout the entire process, communication was poor and the lack of consideration for our property and local regulations was deeply concerning. While I appreciate the attempt to make things right, the experience was ultimately not ideal and left us feeling very dissatisfied."

"No show for an in-person estimate after I spoke with someone on the phone."

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."