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"quality of work is good. One issue was they tried to change agreed upon price after work was completed, however, they did honor original estimate. When reviewing my outside cameras to understand why agreed upon maintenance cost increased 100% from a few months earlier it became clear, two employees at all times were sitting in their truck while the other two were working..."

"Yes, job was done well."

"Service was excellent. Showed up on time, followed through quickly and job scheduled quickly."

"Great customer service"

"The pro has been servicing our Mclean property quite well for a couple of years. Our lawn looks good and we are satisfied with the service. The customer service is sometimes underwhelming but it gets the job done at a reasonable cost which is really becoming harder by the day to get."

"Pests eventually went away. Technician was polite but difficult to talk to."

"Fidel promptly came out for an estimate. The office staff was very pleasant and we were able to schedule the work quickly, within a few weeks. The crew showed up on time and were very polite and professional. There were 4 of them, they had the right equipment, and they completed the job efficiently. Fidel came by early, while they were working, and again later, after the job was done. I asked if he could have the crew come back to take off some more branches that were hanging into a neighbor's yard, and he did not hesitate to send them back the next day to finish the job to my satisfaction. I have used Alfaro's before and look forward to using them again, they do great work and provide excellent customer service."

"Professional. Dependable. Excellent value. They email us the day before they treat the yard. We choose organic treatment over regular pesticides and tick tubes. Organic is around an 1/8 more expensive, but it is reasonable when comparing other competitors’ organic treatment prices. It has been worth it for our peace of mind and the safety of our pets and backyard wildlife. Highly recommend!"

"I had a truly disappointing experience with this company, and I will never recommend them to anyone. There were several aspects of their service that were disrespectful and unprofessional. Firstly, one of the major issues was how they addressed me based on my gender/s**. Instead of using my actual name as listed on the contract, the technician referred to me as "woman" and even went so far as to call me "Queen" with sarcastic hand gestures. This behavior was not only rude but also highly inappropriate. It's evident that they lacked basic respect and sensitivity towards their customers. Furthermore, the technician, Jamal, appeared to be too relaxed and overly familiar with customers he didn't know. I engaged their services for pest control, not for socializing. I expect a professional approach when dealing with such matters. However, Jamal seemed more interested in being friendly than actually addressing the pest issue. When I requested the technician to place poison in the bathroom, which was a covered area according to the contract, I faced unnecessary resistance. It was clear from a simple Google search that rodents are commonly found in bathrooms. Yet, Jamal was hesitant and claimed it was due to concerns about my dog. However, the fact that they had already placed traps and poison in other accessible areas of my home, including the kitchen, living room, bedrooms, and basement, made this excuse seem baseless. The lack of communication and cooperation between the office and the workers was another evident problem. When I escalated the issue to the "owner" (whose actual ownership I couldn't confirm), I received no resolution or even a follow-up call. Instead of addressing the problem of an employee not fulfilling their duties, I was given an unnecessary rundown of rodent behavior. Additionally, there was a contradiction in what Jamal said he could and couldn't do. He claimed they couldn't move heavy items, but then proceeded to move the stove and refrigerator without any apparent problem. This discrepancy only added to the frustration I experienced. As a homeowner, I have every right to monitor the work being done and ask for proper coverage in areas where I've witnessed pest activity. However, Jamal seemed to push back whenever I made these reasonable requests. Overall, the lack of professionalism, disrespectful behavior, and failure to address the issue adequately left me deeply unsatisfied with their service. I hope to find a more reliable and respectful pest control company in the future."