"It went amazing. Paid the extra bucks for emergency service, because of our smallish waterfall, looking leak, sprouting from a bathroom pipe, enough to puddle water onto our basement/laundry room floor. Initially, spoke to Chris, who was pleasant and upfront with the per hour fees, for emergency services. He sent us Tim, who was hesitant at first, due to the location of the leak, but his experience and knowledge, enabled him to decipher the location of our leak and fix it. A quick trip to Lowes, where he promptly returned and in 90 minutes, the job was done. A week later and the valve is bone dry. Yay!!!"

"Everything went great. They were able to set up an in-home estimate. Derrick is courteous and professional, and was able to get me an estimate quickly, and was even able to accommodate the work the same day, cleaned up after the work, and walked through the features of the installed hardware with me. Very highly recommended, and would definitely call them again for any plumbing work!"

"My experience with this company was great. I was able to tell them my issues and they gave me several options. Ultimately we went for the full French Drain system. Everything was done on time and the estimates were very fair. Warranty on the work is great. I would call them again if needed."

"Within hours of putting in the request we had a new pump installed. The technician also corrected other issues he noticed as he was replacing the pump. Quick and efficient. Couldn’t be happier."

"Once in a blue moon a person may find a contractor with whom they truly want to work--a person who values honesty, has expert knowledge, takes pride in his work, is conscientious, fair and punctual. In addition to these fine qualities, John was gracious, considerate and willing to go the extra mile. He installed a top-of-the-line French drain in my basement, which included features not offered by many of his competitors. It was done in 3 days, to the exact specs he kindly sketched out in response to my questions. When a glitch arose with the backup pump, his employee returned to do a quick fix the same day. After many years and much higher estimates, I finally have a basement that I feel will stay dry even in the worst of weather. I am very grateful."

"Everything went perfectly and was done in a timely manner. I have no water in my basement and the drain is working well. I greatly appreciated that there was mess left to clean up when they were done."

"Basement Gurus was on time and professional. My basement was water damaged and leaking. They installed a french drain and sump pit to keep the water out. I was very happy to have them in our home."

"They did a good job of installing drains and a new sump pump and then cleaned up everything. I was pleased and their work comes with a life time guarantee."

"We got 5 estimates from companies regarding a leak in our office and adjoining storage unit. This was the only company that accurately pinpointed the problem , which was a leak coming from gaps surrounding our electrical conduit pipe. Other companies had quoted us 6400$ to dig up the front yard and redo everything from the outside. Others wanted to dig up the inside. I’m so glad Mike explained everything to me clearly- and it all came down to common sense. These guys found the exact spot where the leak was coming from, and knew how to fix it. He also suggested replacing our sump pump because it was the original, and mud was starting to back up. He suggested we do this as it would be tragic to fix one problem and have another occur (and subsequent flooding) that could have been prevented. There was a minor connectivity issue with the sump pump a couple weeks later but I called at 9 am, the man who took the call put it in as an emergency because of some water splashing out and the problem was fixed by 11 the same day. Great responsiveness and customer service. I feel confident in my decision to choose this company, and would recommend them to others."

"$9,500 I was quoted for my concrete driveway and porch to be removed and a new concrete driveway and pad poured. I needed a culvert installed under the foot of my driveway for rain water drainage, it was agreed that a 4" pipe would work. When the crew came out to do the work, the demolition part went very smoothly but when it came to the drain I was told I needed an 8" pipe. The trench was dug for it including digging an 8" deep by 1 foot around hole in my nabors parking pad. Than I was told the grading was wrong. I told him water wasn't draining because the trench he dug for the 8" pipe he suggested was below the rest of the drain lines and the water will not flow untill it was leveled back out. He argued with me about it for about 3 hours wile the concrete was starting to be poured. After his own workers and I told him the 8" pipe would not work, we went back to the originally quoted 4" pipe and everything drained fine. After the concrete was completed the work looked great."