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"work was done quickly."

"9/19/22 Easterday Plumbing (This is Brad) Brad should NOT be at My Pop's Home *fixing* a New Toilet only My Only Day Off (that was installed by a Competitor) ... but here He is ? Pesha (there's a Reason they're called your Smarter/Better Half) is Diehard #Easterday, yet AJ, decided to go with a Franchise, I WAS WRONG You know you have to be immensely *disappointed*, when you go to another Company to fix the First one's Failure! Brad is Awesome and Easterday Plumbing (Service, Scheduling and Staff) are ⭐️⭐️⭐️⭐️⭐️ AJ Woodson Springfield, IL"

"I contacted them with my problem on 6/19/20. I didn't need an emergency call over the weekend. They agreed as well. They told me that they would show up on 6/22/20 as I knew they were trying to squeeze me in. They showed up sooner than expected and completed the job and gave me recommendation on toilet maintenance. Would use then again. Prices were reasonable. Prompt and professional business."

"Worst hire I have ever made. They were rude, totally incompetent, and had terrible customer service. They did not finish my install, gave me terrible advice, and refused to refund me until I had my credit card company get involved. It was the single worst company I have ever interacted with, and that is not hyperbole. DO NOT HIRE THEM FOR ANY REASON!"

"Great job."

"I've thought long time about writing this review and have put it off until now. I don't think I've ever written a negative review of any work, workers, or company that I've hired to work on our house before. In fact, Classic Metal Roofs started out by doing good work. The workers arrived early each day, worked hard, and didn't seem to need much in the way of managing or looking after. It turned out that our house would require additional work and material--10k worth of particle board to reinforce the roof that they'd put over it. That made since as our house is old and no doubt the existing materials under the old asphalt shingles had degraded a lot over the years. We'd only owned the house for about six years when we hired them. They called us, told us why we needed the reinforcement, what it would cost, and we agreed. That was all great. My only complaint about the installation of the roof itself--and this is a small complaint, given the way the workers managed themselves and finished the job--was that it might have been nice to have a manager come out at the end of the job and look over the roof with me simply to confirm that the job was complete and nothing more needed to be done. After all, the job was expensive--about 65k. And as an owner, I would have felt better knowing that "the boss" had looked at the work his employees had done and decided that it was up to his standards. I also wonder to this day if such an inspection might have caught the hazardous problems that we would soon experience and prevented both damage to our property, expense, and stress. Finally, however, the problem--a dangerous problem--didn't have to do with the quality of materials or the way the job was done. My complaints have nothing to do with the workers. The danger of the new roof was not immediately apparent. We had to wait for winter and heavy snow to learn that, in certain spots around the house, huge amounts of snow fell from our third story house. While this wasn't a problem in places where people and property couldn't be damaged, it turned out to be a real threat in a large spot in our driveway where we parked, entered and exited our car, and walked several times a day when coming and going from our house. Just how dangerous this problem turned out to be wouldn't be clear until March 2017, when a wet snowstorm dumped over a foot of snow in about 24 hours. The next morning, the snow fell from its usual place and directly onto the hood of our nearly new Subaru Forester--a big, sturdy vehicle. That said, the windshield shattered and, more worrying, the hood and side fenders were dented and so badly damaged that they had to be replaced. In all, the damage amounted to more than 4k. Our cost was a $500 deductible. While this incident was scary (the snow could have fallen on a person--a neighbor or a member of our family) and expensive, the utter lack of communication from Classic Metal Roofs that followed was truly maddening. After talking to my insurance company, I emailed Bryan Rusch, the salesperson at Classic Metal Roofs, who’d initially visited us and sold us on the company and its product. He responded right away, cc-ing a senior partner, Mike Gonet. I sent them photographs of the problem spot of the roof and a detailed description of the damage the snow had caused to the car and what it cost to fix it. But my main concern, as I explained in detail in my email, was the danger this issue presented to people, who, as I also explained, walked and stood in this spot several times a day because it was in the path leading into and out of the most commonly used exit and entrance of our house. What followed my email to Bryan and Mike Gonet were many weeks of silence. I didn’t think much about it, however, because it was spring. Winter and the prospect of snowstorms were now months away. The last thing I wanted to do in June and July was to chase down a roofing company to put up snow breaks in a spot that badly needed them. (That said, I had sent numerous emails already and no one responded or said that they would send workers or a manager out to look at our roof.) But then fall came and I began to send more emails. Bryan apologized and cc-ed Mike again. More silence came from Mike. My email history for this first snow incident (there would be a second!) was long and spans more messages than I can count when I look at them in my inbox. The frustration and anger I felt when writing yet another message is hard to describe here. I also called Mike’s phone (Bryan gave me the number) but Mike never answered and never called me back. To shorten the story, however, I’ll just say that finally, in March 2018, a full year and almost a full winter after the incident, the company sent a truck out and they put two additional rows of snow breaks where there were already two existing rows. The workers didn’t seem to know if this was a good solution and there was no manager or contractor present to direct them or give me an idea of whether they had done something that could resolve the problem. But as we would find out that winter, they had not solved the problem. What was worse, a few days after the workers put the snow breaks up, we received a very prompt invoice via email (the company didn’t spare any time with the bill!) for $475. That was maddening because in our view the problem and incident had been caused by a lack of adequate snow breaks to begin with—and in an area that was absolutely crucial to protect people and property. Mike Gonet, the senior partner, who was cc-ed on all my email correspondences with Bryan Rusch, never contacted me, talked to me, or asked me about the problem. It goes without saying that he never (to my knowledge) came out to inspect the job that his workers did, ether initially, when they’d finished putting up the roof in 2015, or later, when they put more snow breaks on in 2017. It’s hard not to see a serious oversight problem here. And, of course, it never should have taken me nearly a year of sending emails and calling to get them to come out and put up a few snow breaks. In any case, I sent an email to Bryan regarding the $475 invoice, told him that we felt the problem was their responsibility and that we had already had to pay $500 deductible to get 4k of damage fixed on our Subaru. He told us that the billing department would consider our situation. I’m relieved to report that we never heard from the billing department again and we did not pay the invoice. Unfortunately, the problem wasn’t entirely resolved. The following winter, we started to see that large amounts (if, thankfully, less than before) of snow continued to fall in this area. I didn’t have the resolve to contact the company about this, I’ll admit. Our solution was simply to avoid this area, park as far away from it as we could (only possible when one car was in the driveway!) and remember to avoid or walk around this area when snow was on the roof—not a solution for friends and others who accessed our house at this entrance and who wouldn’t have known about the problem. It was worrying and not a smart way to deal with a problem that could be dangerous. But we lived with it until we had a second incident in February 2021. This time the damage was to our new Rav 4 Hybrid, which sustained a large dent from falling snow early in the morning after a storm, before we could move the car away from the danger spot. It was clearly inevitable that this would happen again. The only solution was not to park cars in our driveway. But we live in Boston, where parking is precious and extremely expensive, which means that you can’t simply leave a driveway empty. While the damage was much less extensive and we paid to have the dent repaired out of pocket, this incident meant that we needed to address the problem again. I sent an email the day after the second incident to Bryan. He got back to me the same day, once again forwarding my message to Mike Gonet, where it died and never got responded to. I waited weeks, dreading sending yet another email. But I did, cc-ing Mike, and asking Bryan for Mike’s phone number. In short, everything that happened the f"

"$11K for a completely new roof and it still leaked. The contract had an extensive warranty, so I called to get this addressed. Nothing was done. I kept calling, but after 18 months they refused to return my calls. I filed a complaint with the RI board of contractors' licensing and registration. Ryan Anderson would not acknowledge that the contract had a warranty, and he refused to correct his shoddy work unless I paid him more money. I will have to take him to court if I want any relief."