Fuel Services Inc
About us
Additional emails - [email protected], [email protected]. Additional DBAs - South Hadley Fuel Services, Lou's Fuel, Tom's Fuel Oil. See web for additional service areas. Local family owned & operated.
Business highlights
Emergency services offered
36 years of experience
Services we offer
HVAC repair, Propane sales & supply, heating & cooling equipment., water heater
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.537 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 8% | ||
| 0% | ||
| 3% | ||
| 8% |
Showing 1-25 of 37 reviews
Isaac W.
Oct 2020
Worst hire I have ever made. They were rude, totally incompetent, and had terrible customer service. They did not finish my install, gave me terrible advice, and refused to refund me until I had my credit card company get involved. It was the single worst company I have ever interacted with, and that is not hyperbole. DO NOT HIRE THEM FOR ANY REASON!
Steven R.
Mar 2019
This has been an ongoing issue, this past Saturday, March 9 2019 I discovered there was no hot water again. Each time I call Payless for Oil and explain to them the issue I will eventually get a service representative to my house, the problem is the $89,00 service fee you have to pay just for them to show up. Now I understand this is normal with any company to charge this fee but when they tell me they don’t know what the problem is after spending 10 minutes looking at the furnace then I have a problem. Last month I made the same call to Payless for Oil again for no hot water, technician showed up and informed me he would clean the jets and perform a tune up, I had no problem with this, I just wanted my hot water back ( this time between the service call and the maintenance performed was around $300.00). Now this past Saturday no hot water again and this is where Payless for Oil lost me as a customer. You would think that being a good customer and with the history of their unsuccessful repairs to correctly repair my hot water issue that I’d be able to get a service technician out to my house to look at this issue again, but nope, I was informed by the technician on duty that since I didn’t purchase a maintenance plan that he would not come and I’d have to call the office on Monday to report this discrepancy then. Now I’m no Rhodes scholar but I’m pretty sure they are a 24/7 operation this means I should have been able to get a technician to my house to look at this. I have personally had the service manager and another individual to my house to look at this problem before and the conversation turned to how the business was slowing down due to other heating alternatives besides the oil industry, don’t you think that this company would do anything to keep their good customers rather than alienate them in times like these? Sorry Payless for Oil, I’d rather Pay more for Oil somewhere else!
Jay D.
May 2018
They came on time, did professional work, got done in a day, and have come back quickly when I've needed service. I also buy my fuel oil from them--reliable automatic refill & good product
Ronna L.
Apr 2018
It was a great experience and reasonably priced. The technician was knowledgeable and answered all my questions. He cleaned out parts of my furnace that had been gunked for a while (the previous owners didn't have the system serviced). Removed water from a pipe that was making the radiators bang horribly loud.
Response from Fuel Services Inc
"Hi [Member Name Removed], I want to thank you for the kind review of our Company and for your trust in having us maintain your system! We have an amazing team of technicians who truly love what they do. I will be sure to pass along your positive words on to the tech who serviced your system - they always enjoy hearing our customers are happy with the job they did! If you need anything at all please give our office a call. Have a great weekend! All the best, Josh Nolan Sales Manager"
Kathryn C.
May 2017
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Response from Fuel Services Inc
"Thank you very much for the great review! Please let us know if there is anything we can do to help in the future. All the Best, Josh Nolan Fuel Services, Inc."
Jay D.
Apr 2017
1. As a source of fuel oil, their "B5 Ultra Clean Heating Oil" is reasonably priced and delivered automatically, reliably. 2. They provided expert consultation, provided a detailed proposal, and installed the new boiler. They were courteous, prompt, and very helpful, and are always available to answer questions. 3. Judging by the work they did installing the burner, I asked them to install the new toilets. They scheduled the work the next day and did excellent work.
Response from Fuel Services Inc
"Hi [Member Name Removed]! I want to thank you for the kind review here on Angies list and for your business! We continue to grow our company from the referrals and reviews we receive from great customers such as yourself. If there is anything we can do to help you in the future please let us know. All the best, Josh Nolan Fuel Services, Inc."
Ronald H.
Mar 2017
Very well. The company was responsive from inspection/evaluation to installation. Nice work and a good price.
Response from Fuel Services Inc
"Hi Mr. [Member Name Removed], Thank you very much for your kind review! Please let us know if there is anything we can do to help in the future. All the best, Josh Nolan Fuel Services, Inc."
Mike F.
Jan 2017
They did an amazing job. Very professional and finished ahead of schedule.
Larry M.
Dec 2016
Very well.
Robert C.
Dec 2016
$$$$$$$$$$$$$$
Jean C.
Apr 2016
unknown
Susan W.
Mar 2016
unknown
Jean M.
Mar 2016
unknown
Christopher M.
Mar 2016
unknown
Cheryl R.
Feb 2016
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Paul C.
Feb 2016
unknown
Response from Fuel Services Inc
"Hi, Thank you very much for taking the time to review us. We appreciate your positive feedback and we are glad that we could help you! We look forward to the opportunity to help again in the future. Sincerely, Josh Nolan VP, Sales & Marketing Fuel Services, Inc. 413-532-3500"
Mia L.
Jan 2016
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Sarah F.
Nov 2015
unknown
Response from Fuel Services Inc
"Hi [Member Name Removed], Thank you very much for reviewing us. Your positive feedback means a lot to us, and we are so glad that we could help you out in a timely manner! We hope you are enjoying your new home. Sincerely, Josh Nolan VP, Sales & Marketing Fuel Services, Inc. 413-532-3500"
Jill M.
Oct 2015
This one is easy... it goes great because I don't have to be there. They fill my tank and we stay warm. :)
Response from Fuel Services Inc
"Hi [member name]! Thank you so much for the great review! We truly appreciate your positive feedback and customer loyalty. If there is anything else we can help you with please let us know. Sincerely, Josh Nolan VP, Sales & Marketing Fuel Services, Inc. 413-532-3500"
Jeffrey C.
Sep 2015
unknown
Response from Fuel Services Inc
"Hi Mr. [removed member's name], Thank you for the great review! We appreciate you sharing your experiences with our company! If there is anything else we can help you with please let us know. Hope you have a great Holiday weekend! Sincerely, Josh Nolan VP, Sales & Marketing Fuel Services, Inc. 413-532-3500"
Alexis F.
Aug 2015
The installation went well, but after 8 months chasing after them for a receipt (required by the state of MA to provide any credits and refunds) we have had it. All they need to do is itemize the receipt and put a description, make and model for the furnace and water heater. They don't respond to several calls and emails. Maybe they don't know the brand and model of the equipment they install? I wouldn't be surprised. WORST CUSTOMER DIS-SERVICE EVER!!!
Response from Fuel Services Inc
"Hi Mr, I apologize for any miscommunication we seemed to have. I would like for you to give me a call at your convenience so we can discuss this matter further. The first request I received for the water heater model number was May 20, 2015 from Mr. Gordon. The following day on May 21st I emailed Mr. Gordon back asking a question to clarify what water heater rebate you were referring to (as I was not aware of any rebate on the water heater system you had installed). I never received a response to that email so I assumed he had realized there wasn't a rebate for that water heater and proceeded with the furnace rebate only. The next email I received was Wednesday August 12, 2015 asking to send the water heater info this week. Two days later on Friday August 14th I emailed that information to him. Again, please accept my apologies as I was not aware you were still waiting for anything from us. Please call me at our office if you would like to discuss this matter further. Thank you again for your business. Joshua Nolan Fuel Services, Inc. 413-532-3500"
Stephen S.
Jul 2015
I have been with Fuel Services for both oil and propane supplies for 30+ years. I used them for a boiler and plumbing installations as well. Their employees and the owner, Steve Chase, are among the very best customer service people I have ever done business with. You cannot go wrong choosing this company for your energy needs, assuming you are fortunate enough to live within their service area.
Response from Fuel Services Inc
"Hi [removed member's name], Thank you very much for your kind words! We truly appreciate your loyalty and continued business with us! As a family owned and operated business here in the community, we take a lot of pride in everything we do - and to see one of our longtime customers telling others of their experiences with us over the years is always something we cherish. Thank you again and I hope you have a great summer! Please let us know if there is anything we can do for you. Sincerely, Josh Nolan VP, Sales & Marketing Fuel Services, Inc."
Crystal F.
Dec 2014
unknown
Response from Fuel Services Inc
"Hi [member name removed], Thank you for your review! If there is anything you need in the future please let me know. It was a pleasure doing business together. Hope you and your family have a Merry Christmas and a Happy Holiday season! Josh Nolan Fuel Services, Inc."
RICHARD H.
Oct 2014
unknown
Walter P.
Jul 2014
unknown
Response from Fuel Services Inc
"Hi! Thank you for the kind review! If there is anything we can do for you in the future please let me know. I hope you and your wife are enjoying your new Central Air system! Thanks again! Josh Nolan"
Licensing
State Contractor License Requirements
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FAQ
Fuel Services Inc is currently rated 4.5 overall out of 5.
Fuel Services Inc accepts the following forms of payment: CreditCard
Yes, Fuel Services Inc offers free project estimates.
No, Fuel Services Inc does not offer eco-friendly accreditations.
No, Fuel Services Inc does not offer a senior discount.
Yes, Fuel Services Inc offers emergency services.
No, Fuel Services Inc does not offer warranties.