At end of second day after inspection I paid him he full and he reminded of the shingle warranty and his10 year workmanship warranty. Eric does what he says when he says. He's easy to work with and customer focused with quality workmanship. "},"url":"https://www.angi.com/companylist/us/ma/billerica/dempsey-roofing-llc-reviews-7746797.htm"},"position":4},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"PC Myette Inc","address":{"@type":"PostalAddress","addressRegion":"MA","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Matthew K."},"reviewBody":"I've had a great experience doing business with PC Myette, and they've helped us out when issues came up in the past. When we purchased our lawn tractor, it was delayed in arriving from the manufacturer for a couple weeks in the middle of the summer so PC Myette sent out a crew to mow our lawn for free in the meantime. They found an issue in our new snow blower during yearly maintenance and got all the repairs covered under warranty for us. The staff have been friendly and accommodating. "},"url":"https://www.angi.com/companylist/us/ma/groton/pc-myette-inc-reviews-403956.htm"},"position":5},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Nashoba Air & BoilerWorks","address":{"@type":"PostalAddress","addressRegion":"MA","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Raffaella G."},"reviewBody":"It did not go well. We are not happy with the system because we can't use it in efficient mode thus saving energy. The well water is too cold so we need to use it in Ibrid mode in order to have enough water for four people in the house. When I complained I was told that the well may be the problem. Why was I then sold on this particular system? I was also told by the owner that his mother has the same system as other customer and they all work. Little help for me because mine is not efficient. Company has never looked into solving the issue.
We only had the brand new system installed last October so this December 2014 the pump failed. The system is only 1 year and 3 months old. We spent over 13,000$ for this system so imagine our reaction. We called for service. Now we have 10 year warranty on parts but not on labor. This meant that for the service call I was billed for was 95$ and on top of that I had to pay them to change the broken piece. Which would have been fine until.....
Three problems arise : 1) I unwillingly paid for the service charge because when the tech came to our house he had no clue of what had happened. Confused he called the 800 number on the heat pump and ask the customer service to guide him through the process to understand why the pumps failed. I find it ridiculous that I call nashoba for service and I need to pay for a service call when the only service I receive is watching the tech call the 800 number which I could have called and save the 95$.
2) when I was told that I needed to change the fan which made the pump fail I was told that since I hadn't pay to have a labor warranty (like I hadn't paid enough already) I had to pay over 400$ to change the fan. I told Nashoba I did not want them to return to my home and be charged so much after having spent an enormous amount of money for a new system.
3) as soon as nashoba realized I did not want them back the pulled out the warranty card and told me that if I touched the system I was going to lose the year warranty on parts. I wasn't convinced so I called the hot heather manufacturer who explained that that would not happen and that the home owner can change the piece. I would lose the warranty only if I damage the Heath pump while installing the replacement piece.
The meeting with the owner did not go well. Unprofessional and got up from his chair while I was still talking as soon as he realized we were not agreeing. He never offered any suggestions, he never met halfway to keep the customer happy. He just wanted his service charge money and threaten me with "pay or otherwise I see you in court" I never met anyone so abrupt before. "},"url":"https://www.angi.com/companylist/us/ma/littleton/nashoba-air-and-boilerworks-reviews-373354.htm"},"position":6},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"VERIZON","address":{"@type":"PostalAddress","addressRegion":"MA","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Stephen B."},"reviewBody":"I pay for home insurance, so if there is a problem with my line, I can call them and they come in and find the problem. When I need a technician to come out, they come right out. However, the last time I called for help to get my messages, I got somebody that was kind of snooty."},"url":"https://www.angi.com/companylist/us/ma/reading/verizon-reviews-4322051.htm"},"position":7},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"ANIMAL CONTROL EXPERTS","address":{"@type":"PostalAddress","addressRegion":"MA","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"John Q."},"reviewBody":"ACE came out 4 or 5 times to get the entry points sealed and all work done. They were very nice and professional and we would use them again in the future. Also provided a warranty on the work they did that is good for 1 year. "},"url":"https://www.angi.com/companylist/us/nc/matthews/animal-control-experts-reviews-2984373.htm"},"position":8},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Accurate Home Inspections By Joel Parness","address":{"@type":"PostalAddress","addressRegion":"MA","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Joanne W."},"reviewBody":"The owner of Accurate Home Inspections was prompt and thorough and very personable. We needed someone in a fairly short turn around and he was able to accomodate us. He did a good solid inspection of the home. We would recommend him to others."},"url":"https://www.angi.com/companylist/us/ma/hudson/accurate-home-inspections-by-joel-parness-reviews-4299748.htm"},"position":9},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"ISOTHERMICS COMPANY","address":{"@type":"PostalAddress","addressRegion":"MA","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Bryan D."},"reviewBody":"He has fixed a lot of our radon system that was broken or not working properly. He was very thorough and he told us exactly what was wrong before he fixed it. We never at any point felt uncomfortable or unsure of what he was telling us because it was very obvious to see that it wasn't taken care of like it should have been. He spent about 6 or 7 hours, but we haven't gotten the bill as yet. He is also very interested in educating us so that we know how everything works and why he is. If there is something he can salvage he will go with that. One of the lids of our tanks had to be replaced and he called the company to see if it was still under warranty and even though it wasn't he was able to fix some clamps on the lids and we were able to save a couple of hundred dollars on that. He seems to be very honest and reliable."},"url":"https://www.angi.com/companylist/us/ma/groton/isothermics-company-reviews-145281.htm"},"position":10}]}
Home Warranty reviews from real Angi homeowners in Essex, MA
I had three different roofers inspect roof and give me a quote on what they thought it required. Eric was the only one who walked the entire roof, checking condition of roof, chimney and gutters, lifting shingles looking for more detail in some areas. He asked if we had any leaks, I said no....
Matthew K.
5.0
04/2015
I've had a great experience doing business with PC Myette, and they've helped us out when issues came up in the past. When we purchased our lawn tractor, it was delayed in arriving from the manufacturer for a couple weeks in the middle of the summer so PC Myette sent out a crew to mow our...
ACE came out 4 or 5 times to get the entry points sealed and all work done. They were very nice and professional and we would use them again in the future. Also provided a warranty on the work they did that is good for 1 year.
Joanne W.
5.0
05/2012
The owner of Accurate Home Inspections was prompt and thorough and very personable. We needed someone in a fairly short turn around and he was able to accomodate us. He did a good solid inspection of the home. We would recommend him to others.
Brothers Home Services is your premier plumbing, heating, and cooling specialist in Greater Boston, the North Shore, and the Merrimack Valley. We proudly provide our customers in Massachusetts and Southern New Hampshire with the highest quality and most innovative plumbing, heating, and cooling solutions, while providing options to fit every budget and need. Whether you need true 24 hour emergency service or would like to explore the newest technologies for your home, we will take you through any project, large or small, with the best customer service you will receive from any service industry. Our investments in training and education separate us from the “competition”. We only employ the best technicians who uphold our commitment to the highest standards in quality and service. So for projects big or small, give Brothers a call.
Brothers Home Services is your premier plumbing, heating, and cooling specialist in Greater Boston, the North Shore, and the Merrimack Valley. We proudly provide our customers in Massachusetts and Southern New Hampshire with the highest quality and most innovative plumbing, heating, and cooling solutions, while providing options to fit every budget and need. Whether you need true 24 hour emergency service or would like to explore the newest technologies for your home, we will take you through any project, large or small, with the best customer service you will receive from any service industry. Our investments in training and education separate us from the “competition”. We only employ the best technicians who uphold our commitment to the highest standards in quality and service. So for projects big or small, give Brothers a call.
I love my work! I’m so lucky to have lasting relationship with my clients! I’m blessed to be able to spend a good portion of it finding homes for great people!
I love my work! I’m so lucky to have lasting relationship with my clients! I’m blessed to be able to spend a good portion of it finding homes for great people!
Welcome to Paradise Dental Associates, LLC, a leading dental care practice in Swampscott, Massachusetts. We understand the importance of good dental hygiene and oral care and are committed to providing you the best care in a fun, pleasant environment. From common problems to gum disease, we provide an array of dental services to meet your needs all in one convenient location. Using the latest technology, our experienced staff works together as a team to give you exceptional quality treatment from the time you walk in for your initial visit.
Welcome to Paradise Dental Associates, LLC, a leading dental care practice in Swampscott, Massachusetts. We understand the importance of good dental hygiene and oral care and are committed to providing you the best care in a fun, pleasant environment. From common problems to gum disease, we provide an array of dental services to meet your needs all in one convenient location. Using the latest technology, our experienced staff works together as a team to give you exceptional quality treatment from the time you walk in for your initial visit.
Welcome to Paradise Dental Associates, LLC, a leading dental care practice in Swampscott, Massachusetts. We understand the importance of good dental hygiene and oral care and are committed to providing you the best care in a fun, pleasant environment. From common problems to gum disease, we provide an array of dental services to meet your needs all in one convenient location. Using the latest technology, our experienced staff works together as a team to give you exceptional quality treatment from the time you walk in for your initial visit.
Welcome to Paradise Dental Associates, LLC, a leading dental care practice in Swampscott, Massachusetts. We understand the importance of good dental hygiene and oral care and are committed to providing you the best care in a fun, pleasant environment. From common problems to gum disease, we provide an array of dental services to meet your needs all in one convenient location. Using the latest technology, our experienced staff works together as a team to give you exceptional quality treatment from the time you walk in for your initial visit.
Moisture Warranty is the only national moisture warranty for protecting stucco homes from the damage of moisture intrusion. Protect yourself and your home and clients with MoistureFree Stucco Warranty.
Moisture Warranty is the only national moisture warranty for protecting stucco homes from the damage of moisture intrusion. Protect yourself and your home and clients with MoistureFree Stucco Warranty.
Owning a home has its challenges and dealing with emergency repairs or the need to replace a system can be overwhelming and frustrating. That’s where HomeServe USA comes in. We offer on demand emergency repair service, installations and a wide range of low-cost repair plans with access to our 24/7 hotline where you can schedule a repair for your home's plumbing, electrical or heating and cooling systems. There's never a deductible, we pay the technician's bill up to the benefit amount and we guarantee all covered repairs for one year! Additional DBAs - Home Emergency Insurance Solutions, HomeServe USA Repair Management Corp, Home Serve, Home Service of Texas, Home Service.
"0 stars! Homeserve is a scam. We had our main sewer line back sewage up into our basement due to a tree root intrusion. The techs they sent out from Down Home Plumbing to repair the blockage ran an auger through the line and then told us they didn't hit any major resistance and the issue was resolved. They did not camera the line to source the blockage or to make sure they had cleared the blockage because Homeserve does not authorize them to do so. Not to mention the techs arrived 3.5 hours past their estimated appointment window and one of them spent the entire time on his cell phone while his (possibly barely 18 year old) partner did the work. Water began backing up in our main again immediately as the auger had done nothing but temporarily push the roots aside. So we called Homeserve again and told them this time that cameraing had to be approved so the issue could be fully resolved. The first company they requested to come out was unavailable so they sent the job back to Down Home Plumbing. Down Home Plumbing confirmed the appointment with Homeserve and I received a text and email confirmation they would be on site the next day. But when I called the next day to confirm the arrival window they could not find the appointment/repair information without calling Homeserve. And once they did find it, the tech and his manager called more than once attempting to reschedule it for 1-2 days later because they were busy and didn't feel sewage backing up into my basement was an emergency. After several heated conversations and multiple calls from myself to Homeserve, a tech did show up. He called Homeserve again before doing anything to make sure the cameraing was authorized and then proceeded to camera the line. He found a massive tree root intrusion and informed us the line would need to be dug up and at least a portion of it replaced. He let us know he would contact Homeserve with this info and they would be in touch ASAP. Two days later we had heard nothing, so I called Homeserve to be told Down Home Plumbing had never sent them the information. They assured me they would follow up with Down Home Plumbing and send the repair request for approval. Another 24 hours later, I got a call from Homeserve saying we needed to remove the tree that had caused the root intrusion. I informed them it would be down that day. They then asked if we would like to add a cleanout to the main line at the street at an out of pocket cost of $830. I told them no. They said that was fine and Down Home Plumbing would be in touch to schedule the repair. After I didn't hear from Down Home Plumbing for another 48 hours, I called them and was informed that they had told Homeserve the installation of the cleanout was mandatory by code and they could not schedule the work. Homeserve got it wrong! Had I not called Down Home Plumbing, no one would have called me. Mind you my sewer line has backed up for 2+ weeks at this point already! When I called Homeserve they refused to take any responsibility for their miscommunication and doubled down that the cleanout installation would have to be done out of my pocket because it isn't covered under their policy. I informed them that their policy states they exclude "Any replacement, correction, upgrade, or move of Your existing System in order to meet any code, law, regulation, ordinance, or utility directive, if not directly related to the necessary Covered Repair." But when you're replacing my main sewer line, putting a cleanout on it IS "directly related to the necessary covered repair." After half an hour of asking for a manager, a manager named Alisha tried to tell me the repair wouldn't work without the cleanout and then hung up on me. If that were even remotely true, that would also make it "directly related to the necessary covered repair." These people can't even read their own policy. Meanwhile, the work still isn't getting done! Avoid Homeserve like the plague. They are slow, stupid, and overpriced for the nothing they provide. And they use the worst (read cheapest) possible installers who could care less about customer service or quality workmanship."
Amber H on August 2024
Owning a home has its challenges and dealing with emergency repairs or the need to replace a system can be overwhelming and frustrating. That’s where HomeServe USA comes in. We offer on demand emergency repair service, installations and a wide range of low-cost repair plans with access to our 24/7 hotline where you can schedule a repair for your home's plumbing, electrical or heating and cooling systems. There's never a deductible, we pay the technician's bill up to the benefit amount and we guarantee all covered repairs for one year! Additional DBAs - Home Emergency Insurance Solutions, HomeServe USA Repair Management Corp, Home Serve, Home Service of Texas, Home Service.
"0 stars! Homeserve is a scam. We had our main sewer line back sewage up into our basement due to a tree root intrusion. The techs they sent out from Down Home Plumbing to repair the blockage ran an auger through the line and then told us they didn't hit any major resistance and the issue was resolved. They did not camera the line to source the blockage or to make sure they had cleared the blockage because Homeserve does not authorize them to do so. Not to mention the techs arrived 3.5 hours past their estimated appointment window and one of them spent the entire time on his cell phone while his (possibly barely 18 year old) partner did the work. Water began backing up in our main again immediately as the auger had done nothing but temporarily push the roots aside. So we called Homeserve again and told them this time that cameraing had to be approved so the issue could be fully resolved. The first company they requested to come out was unavailable so they sent the job back to Down Home Plumbing. Down Home Plumbing confirmed the appointment with Homeserve and I received a text and email confirmation they would be on site the next day. But when I called the next day to confirm the arrival window they could not find the appointment/repair information without calling Homeserve. And once they did find it, the tech and his manager called more than once attempting to reschedule it for 1-2 days later because they were busy and didn't feel sewage backing up into my basement was an emergency. After several heated conversations and multiple calls from myself to Homeserve, a tech did show up. He called Homeserve again before doing anything to make sure the cameraing was authorized and then proceeded to camera the line. He found a massive tree root intrusion and informed us the line would need to be dug up and at least a portion of it replaced. He let us know he would contact Homeserve with this info and they would be in touch ASAP. Two days later we had heard nothing, so I called Homeserve to be told Down Home Plumbing had never sent them the information. They assured me they would follow up with Down Home Plumbing and send the repair request for approval. Another 24 hours later, I got a call from Homeserve saying we needed to remove the tree that had caused the root intrusion. I informed them it would be down that day. They then asked if we would like to add a cleanout to the main line at the street at an out of pocket cost of $830. I told them no. They said that was fine and Down Home Plumbing would be in touch to schedule the repair. After I didn't hear from Down Home Plumbing for another 48 hours, I called them and was informed that they had told Homeserve the installation of the cleanout was mandatory by code and they could not schedule the work. Homeserve got it wrong! Had I not called Down Home Plumbing, no one would have called me. Mind you my sewer line has backed up for 2+ weeks at this point already! When I called Homeserve they refused to take any responsibility for their miscommunication and doubled down that the cleanout installation would have to be done out of my pocket because it isn't covered under their policy. I informed them that their policy states they exclude "Any replacement, correction, upgrade, or move of Your existing System in order to meet any code, law, regulation, ordinance, or utility directive, if not directly related to the necessary Covered Repair." But when you're replacing my main sewer line, putting a cleanout on it IS "directly related to the necessary covered repair." After half an hour of asking for a manager, a manager named Alisha tried to tell me the repair wouldn't work without the cleanout and then hung up on me. If that were even remotely true, that would also make it "directly related to the necessary covered repair." These people can't even read their own policy. Meanwhile, the work still isn't getting done! Avoid Homeserve like the plague. They are slow, stupid, and overpriced for the nothing they provide. And they use the worst (read cheapest) possible installers who could care less about customer service or quality workmanship."
Surface Link specializes in repairing, restoring and modifying countertops and upgrading or replacing sinks, in commercial and residential settings, all over the United States and Canada. Replacing a countertop can be costly and timely — Surface Link offers a low cost alternative to restore your countertop to like-new condition in less than a day. Why choose Surface Link over another company? At Surface Link, we focus exclusively on repairing countertops (Corian, Granite, Quartz and Solid Surface) and installing or upgrading new sinks. Currently, Surface Link is the Certified Warranty Inspection and Repair Service Agent for several manufacturers throughout the country, such as DuPont Corian, DuPont Zodiaq, LG Hausys HI-MACS, LG Hausys Viatera, Formica Solid Surface, LivingStone, Caesarstone, Gemstone and many more . Our goal is to help to restore your countertop back to its original condition. Why replace your countertop? Surface Link can repair it for a fraction of the cost!
"It took a lot of phone tag to finally get the technician to our house, but once here he was efficient and professional and did an amazing job. The chip was in the edge of a white quartz countertop, very difficult to match perfectly, and the repair is absolutely invisible. Not the lowest bid, but worth the price."
JURGEN G on October 2018
Surface Link specializes in repairing, restoring and modifying countertops and upgrading or replacing sinks, in commercial and residential settings, all over the United States and Canada. Replacing a countertop can be costly and timely — Surface Link offers a low cost alternative to restore your countertop to like-new condition in less than a day. Why choose Surface Link over another company? At Surface Link, we focus exclusively on repairing countertops (Corian, Granite, Quartz and Solid Surface) and installing or upgrading new sinks. Currently, Surface Link is the Certified Warranty Inspection and Repair Service Agent for several manufacturers throughout the country, such as DuPont Corian, DuPont Zodiaq, LG Hausys HI-MACS, LG Hausys Viatera, Formica Solid Surface, LivingStone, Caesarstone, Gemstone and many more . Our goal is to help to restore your countertop back to its original condition. Why replace your countertop? Surface Link can repair it for a fraction of the cost!
"It took a lot of phone tag to finally get the technician to our house, but once here he was efficient and professional and did an amazing job. The chip was in the edge of a white quartz countertop, very difficult to match perfectly, and the repair is absolutely invisible. Not the lowest bid, but worth the price."
JURGEN G on October 2018
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Home Warranties questions, answered by experts
A seller’s home warranty normally excludes intentional damage, issues that arise due to a lack of maintenance, and cosmetic repairs. Each warranty can also have specific exclusions, like certain types of heating or cooling systems and certain components within your appliances and home systems. Most home warranties will also have coverage caps, and once you reach payouts that match the caps, all repairs will be excluded.
A home warranty is like a protection plan for things that insurance wouldn’t normally cover. You pay a monthly or annual fee to maintain coverage, and your home warranty provider will cover the cost of repair or replacement for covered items if something breaks down. The idea of a home warranty is that it provides you with peace of mind that you won’t have unexpected appliance or home system repair costs. They can also make your home more valuable to buyers, as they help ensure they won’t face high repair costs after putting a large down payment on a house.
Many installers offer warranties for materials and workmanship. Confirm terms with your provider.
Avoid using a home equity loan for non-essential or short-term expenses like vacations, luxury purchases, or temporary financial fixes. It’s best to reserve home equity loans for long-term investments, such as home improvements, that can add value to your property or financial position.
Reputable home warranty companies don’t have hidden costs, but it is important to understand the structure of your agreement and home warranties in general before signing up for one. The most significant and predictable cost you’ll incur is the monthly price. In addition to that, you’ll have to pay the service fee—an average of $85—every time you need to call in a professional for a repair or replacement. The service fee is usually much less than the repair or replacement would otherwise cost, but it’s worth considering in your total.
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The Essex, MA homeowners’ guide to home warranties
From average costs to expert advice, get all the answers you need to get your job done.
If you want to avoid unforeseen repair costs, it’s a good time to look at home warranties. Learn more about home warranty costs and if it’s right for you.
A home warranty can be a helpful tool to make a real estate transaction go smoothly, but who pays for a home warranty? Learn who pays and why in this guide.
If you’re looking to add a level of protection to your home’s appliances and systems (like plumbing), you may be considering purchasing a home warranty. Keep reading to learn about the various pros and cons associated with common home warranty plans.