NEWPRO

On Sept. 26th, we had our shower looked at by Al Romano. Al was prompt, on time and did marvelous work on the shower making adjustments and cleaning things up. Al was very professional and explained all questions we may have had and answered to our satisfaction. This is the second time Al has done work for us for the shower and had the same results, very professional and very well done. You can tell, and see it, that he is very conscientious and meticulous about his work and what he does and it appears that he is doing it as if it was his own (shower). IF we have any other issues with it I would prefer that New Pro send Al Romano out to do the job. Certainly Al deserves a bonus for his work. Ray Fournier

Work was performed in a timely manner with permitting and inspections handled by NewPro staff. Kevin Swindell managed the project and did a great job.

Paul & Paulie installed a double door and 6 windows at our house. The work they did was exceptional. I live in an older/historic home and they worked hard to meet the demands of the historic commission of my town. They were very professional and took time to answer any questions I had. I would highly recommend them

Ghosted by Newpro, living with mold It has been around three months since Newpro stopped answering our calls. Here is our story. We purchased our house almost 20 years ago. The one full bathroom was fitted with a bathtub/shower that had a bath-fitters overlay. For so long we wanted to replace it, as the seam that was caulked around the tub developed black mold spots despite re-caulking it multiple times. That is why we reached out to Newpro. Two very friendly, yet, very pushy salesmen came to the house and told us that it was mold that we were dealing with. The were confident that it was coming from behind the wall and they would be able to solve our problem. They would rip everything out down to the studs, remediate any mold, repair any rotted areas and put in all new everything. We were given an astronomical price quote to start (over $25K), we were shocked. However, after much back and forth, they continued to reduce the price to less than half the original quote. They told us we needed to sign up right then and there to get this discounted price. That the price would no longer be offered if they left and came back. After an exhausting 3 hours of negotiating, we did it, we signed on the dotted line, still paying more than we expected to pay, but happy to be rid of our moldy situation. A week prior to the install date, they called to reschedule. First delay. The rescheduled date, December 2023, came and the installer did show up. However, they failed to rip out everything, leaving half the old tile wall in place. To note, there was no mold found behind the bath fitters. The new tub was fully installed and they were about to finish for the day until I saw that there was damage to the tub. So, this caused the second delay. They had to pause the project and attempt to find another tub in order to come back the following day. I guess we felt lucky that they were able to find the correct tub to come back the next day. Then, they removed the first tub and installed the second one and then, were finally able to finish the walls. Once the project was finished, I noticed that there was more caulking around the seams than even our old tub/shower had. It didn’t just go around the tub, it went up each wall corner and around the shelving on each corner. I was devastated, but hopeful that we would not have the same problem. I called the salesperson to address this concern. He guaranteed me that the caulking they use is complete with microban and the same problem would not occur. The “welding” the sales team was referring to was behind the seams and they still had to caulk along all of the seams. They had left this information out at the meeting. It looked pretty good despite that initial disappointment. However, once the caulking dried, there were several noticeable gaps. They had to send someone back, early January 2024, to redo the caulking in those areas, another 24 hours of waiting for the caulking to set. They also fixed a leaking pipe below the tub in the basement. Third delay. Then, a couple of weeks later, late January 2024, the mold spots appeared. So, we had another visit for our caulking to be redone, March 2024, and another 24 hours of waiting for the caulking to set. Fourth delay. At this point, I was done. I had done everything in my power to prevent the mold from happening. I have cleaned the tube regularly with the products that they recommended. I didn’t allow anything to be placed around the tub, only on the shelves above. And I did not allow my family to keep soap on the shelves. I did not want to deal with this black mold issue again. Yet here we are. We have one full bathroom in our house and a teenage boy. I could not continue to be without a tub for 24 plus hours at a time. As much as they are willing to keep coming back in redo the caulking, I cannot live like that. After about a year, we finally got the nerve to call them back because the mold continued to form on the caulking. Well, they sent someone out to evaluate our situation. This was April 2025. They checked our fan, which they determined is working just fine. They evaluated our water, which also checked out. Finally, they tested a piece of caulking for mold. It was determined that it was mold. Our project was escalated to a manager. At this point, they offered to come back and rip the whole project out to get rid of the tiles that were not initially removed behind the install. We refused, we cannot keep being without a tub, especially for the whole project to be redone. At that point, we asked for a refund. They promised to fix our problem and they failed to do so. They then said they had to escalate our problem further up the chain to Earl Knipfer, Director of Operations, and told us we would get a call. We have yet to get that call. We asked of this direct contact information, telephone or email. They could not give it to us. After a couple weeks of us following up, they stopped answering our calls and messages. My husband was able to find the contact information for Earl and left a message. We have yet to get a return call. It has been about three months without any follow-up. It is now July 2025 and we have been ghosted by Newpro and we are living with mold.

Larry provided excellent service on my windows. He fixed the issue very fast and was very personable. Job well done.

The doors were just what I wanted Jeremy helped us design the style and look that completed our home. Billy and Andrew installed them promptly as scheduled and left everything cleaned up. The doors look great, and work well.

The work looks DIY and they have not made an effort to work with me. They changed so many things and then never adjusted the cost. They told me it was guaranteed but they hid things to cover mistakes and damaged the floor, ceiling, and walls. The shower door barely opens, the handle is loose already and they broke tiles and filled holes in with grout.

Newpro was as close to perfect as humanly possible. They accommodated me, when I faced serious life changes that impacted the timing of the project, and when they came for the installation were amazing! The job was completed quickly, with minimal mess, and most importantly, the shower is gorgeous and highly functional.

We had a new tub installed along with acrylic walls. It was very neatly installed and there were no issues. Our contractor, Ken D. was very communicative, punctual and tidied up after the work was done for the day each day. The coordination between NewPro and the town inspectors was also smooth.

I don't know how anybody could give less than 5 stars. I would give 10 stars if I could. Not only is my new shower beautiful but I am super impressed with the attention to detail that was put into it. Our installer was friendly, professional and super good at what he does. Job completely done in just a little over 24 hours. We couldn't possibly be any happier. Thank you Newpro !

Our bathroom looks great! The Newpro representative, Kenneth Geoffroy, was highly skilled and did wonderful work. We couldn't be more pleased.

Excellent service, communication, and quality of product. Thank you Ken D for the most beautiful new shower!!!!

Setting up an appointment and selecting our new tub was easy. The materials came in faster than expected and we were able to schedule our install in less than a week. The job itself took a little longer than expected (2 days instead of 1), but our old tub was cracked and our home is almost 70 years old. The installer Darrell Interbartolo was prompt, kind, and courteous. He did a fantastic job and made sure to protect the other areas of the house from damage. He checked in and offered advice regarding the setup and kept me informed of what was going on. He’s welcome back to work on my house anytime!

This was a smooth transaction from start to finish. Eric arrived this morning and got right to work removing our 70+ year tub/shower. By late afternoon we had a beautiful new tub. He was pleasant and left everything looking beautiful.

Professional, high quality, and quick! Newpro had Dustin and Drew out to our home well within the expected window and I was impressed how quickly and effectively the two of them got our 5 windows installed in just one day. (They were also very courteous about our animals and making sure if they had to pass through the back yard that the gates were closed if the dog was out :D). After years of drafty bedroom windows the family has been able to sleep comfortably again with minimal disruption from the install process. These guys were great and we'll definitely go with them again when we eventually need our other windows replaced.

Billy and Garrett were outstanding. They made the whole process as simple as can be for me which was just what I wanted. They were very friendly and communicated options to me. I would highly recommend these gentlemen! Much appreciated guys!

I'm so happy with my new shower! My installer Darrell Interbartolo was amazing. He was on time and very professional. He was very respectful of my home and made sure everything was clean when he left. He did an absolute perfect job. The plumber they sent to update the pipes, Paul Moon, was really nice and he also did a great job. If I could give my experience from start to finish 6 stars I would!

Installation of our NewPro shower couldn’t have been more professional thanks to our technicians Mike G and Ken D. Mike was the installer that came the first day and did the first part of the installation. Not only was he on time and professional, he made sure the place was left spotless. Mike was very easy to talk to as he explained everything he was going to do as well as what to expect when Ken D came the next day to finish the project. 2nd day, Ken was on time and again very professional. He finished the job quietly and quickly ( I still don’t know how he got those heavy glass doors up the stairs so quietly) and went over all the paperwork to make sure we were educated and happy! He also made sure to adjust our final cost as we did remove one of the ordered shelves. These guys are too notch! I hope NewPro knows how lucky they are to have them representing their Company! I would not hesitate to recommend NewPro to friends and family solely based on my experience with these guys! Thanks Mike and Ken!

Customer service was great right from the start. I received multiple updates and reminders once my order was confirmed. My consultation with Michael B. was great, he was very easy to work with and explained in detail, my color and material options. I was fascinated by the option of viewing my choices on an iPad, which proved to be very helpful in my purchase decision. The quality of our door is solid, and I’m impressed with the workmanship, that creates a beautiful and safer improvement to the front entrance of my home. The installers, Paul and Paulie were polite, on time and respectful of my property, inside and out. They cleaned up after themselves and their attention to detail was impressive. Once the installation was completed, Paul explained product care, maintenance and warranty information to me. It was a great experience, from start to finish and I would highly recommend Newpro.

I had a massive siding done. The experience was great from start to finish. It started with my consultant Bralio(Bruno) whom got me a good deal with NEWPRO. The project manager Todd, chief of the siding crew Oliver, and Brian assistant to the project manager. The electrical crew was amazing too. The siding job was completed in a timely manner and professionally done. The utmost respect was shown to my property. Everything was left clean. The project management team lead by Todd ensured that every thing before, during, and after the completion of job was properly communicated and done in a timely manner. I had an issue with a little rust and Todd ensured that it was taken care of by Brian. Todd ensured that I have direct means of communication if ever the need arise for anything. Thanks. Team work made the dream work.

The company sent Bruno Senna as a representative and he explained how the project would go and how their products were superior to most. They got the project started in a timely manner and did a fantastic job. I could not be happier with their work.

Our experience with the the installer's work was great! He did a wonderful job installing the tub, trimmings & accessories! He was very pleasant & personable. He kept very busy to complete the job. When he was finished, everything was cleaned up. We love our new tub look!

Just got Newpro windows installed!!!! Amazing experience start to finish. I love my windows if you need windows Claude’s the best!!!

We were totally satisfied with the crew that came in to install our shower and remove the old tub. Pete and his crew showed up on time and got to work right away. He was friendly, courteous and very knowledgeable answering our questions. I didn’t expect they would do the job in one day but was thrilled when they said “we’re all done!” It looks beautiful and we would highly recommend New Pro to get the job done. Thank you very much! Dennis & Dianne Martin

Wes and crew showed up on time, they were well organized, protected nearby areas, were efficient and were very pleasant. The job looks great and went perfectly.