Interstate Custom Kitchen and Bath Inc

Excellent customer service from start to finish and quality craftsmanship! This was for a complete remodel/gutting of a 1950's bathroom, so there were lots of decisions to be made (fully tiled shower, vanity with granite counter top, custom cabinetry, etc.). Joe and Sheena were wonderful to work with during the design phase, providing helpful guidance and suggestions, and were patient with our slow decision making on some things! In addition to providing quality work, all of the subcontractors (carpenters, electricians, plumbers, drywallers, painters, tile setters) were professional, friendly, and very neat (no big messes!). They also worked consistently and pretty much stuck to the timeline; the project was completed in seven weeks instead of five, but to be expected when waiting for inspectors, etc. Overall, we're very pleased with our new bathroom and would definitely recommend this company to others!

Interstate Custom Kitchens did an amazing job giving my old, tired kitchen a modern, fresh look! Everyone I interacted with was personable & professional and really cared about their customers and their quality of work. I would highly recommend Interstate Custom Kitchens if you want quality work at a reasonable price!

Great experience from the moment we met with the contractor. Very methodical and personal in their recommendations and design ideas. Outstanding sub-contractors, clean and down to earth. Ceramic contractors, carpenters, floor contractors, granite contractor were all wonderful to work with. The Electrical contractor could be a lot better in their pickup and cleanup, they did the electrical work fine but there was no cleanup performed at all. The time frame given for the project was met and exceeded. A four to five week project timeline was completed in 3 weeks. The final results are very beautiful and that is offer with sincerity.

Requested a quote for a small full sized bathroom. 6" x 9". Without anymore information, the Rep wanted to ballpark at $25,000. He began to quiz me on cost of parts and tradesmen needed for the job -- as if this is my first rodeo. (What a joke! Not professional.) There are plenty of hardworking professionals out there -- I'm sure they do good work, but they live in a bubble.

Excellent company. The entire process went perfect. Joe prepared a detailed project plan, step by step before hand, no surprises and no added cost at all. Joe and his team worked very hard from start to finish. Everything was laid out in detail and the job was completed beautifully. We love the new kitchen. We wanted a honest, reliable company and that is exactly what we got with Interstate Custom Cabinet. We went to another company first but we got a bad feeling about how unorganized and how salesman like the owner was. Joe really cares about the work he does and it shows in the planning, craftsmanship and service he and his company provides.

It was excellent, very professional, on time, very clean and did a beautiful job.

I worked with Joe to pick out the quartz counters and the subway tile for the backsplash. Joe was very responsive whenever I had a question or concern throughout the entire process - from design to completion. He really knew what he was taking about and took the time to go over all my options and help me select tile and counters that would look best with the existing cabinets and tile floor. Everything turned out absolutely gorgeous. I was floored when I first walked in after the project was complete. It came out even better than I could have imagined. If I had to offer one criticism, I feel like the tile installers could have been a little cleaner or picked up after themselves a bit more. They got a good deal of grout all over a brand new outlet receptacle in the kitchen and just left it there to hardened, so I had to replace it again. They also clearly didn’t use drop cloths or anything. But the tile work they did was fantastic, so I can’t complain. Overall, I would highly recommend Interstate to friends and family, and I am so happy with the counters, vanity, and backsplash. It was definitely worth every penny.

Exceptional work from design all the way down to construction.

It went exceptionally well. It was very well managed. The contractors they brought in were exceptional. They had some real challenges, it was a major job where they had to tear down all of the walls and basically start from scratch and I was very happy with the outcome.

We had no issues with them. They were very repsonsive and professional. It was a pleasure working with them. We recommended them to my mother who also used them for a minor remodel of the kitchen.

They were wonderful. They showed up when they said they would and were very communicative. They always cleaned up after themselves and they were especially great with my dog while we were gone. We never came home to a stressed out dog. They worked with us really well and we cant' say enough good things about them.

It went beautifully. They're great people.

Excellent - finished a beautiful bathroom!

We hired Interstate Custom Kitchen and Bath to remodel our kitchen. We wanted to gut our kitcken and take down 2 walls. One of the walls was load bearing and one was not. We had gotten a few estimates from other companies. They werent our lowest estimate but right from the start we felt really comfortable with Joe. He was up front with everything that this remodel was going to entail. They were there pretty much everyday for 7 weeks. They kept us informed of what to expect during each week. They cleaned up after themselves everyday. We thought there would be a ton of dust because they were taking down walls that were plaster. There was barely any dust once the project was complete. The quality of work is second to none. There were no hidden costs. I'd recommend them to anyone who asks.

EXCELLENT! Started and ended on dates quoted. Excellent cleanup. Very polite and professional. I am more than happy with the outcome.

Interstate did a great job all the way through from planning to implementation to follow up afterwards. They were extremely responsive when questions or issues arose and dealt with all situations professionally. Highly recommended!

Very ell. Pleasant professional Laid out a schedule and followed it very well.

The service was professional, unhurried, and completed on time. Joe was very helpful and directed us carefully while listening to our requests. The workmen were neat and completed their tasks on time. Once when they were behind schedule, they worked during a weekend to keep construction from delays. The finished renovation is elegant with details that are precise. I would not hesitate to use them again.

We started our project with Interstate Custom Kitchen & Bath in May, 2015. We did not know what to expect as we have never had our kitchen done before. Through out our experience we would talk with other people who had they kitchen's done with other companies. We were impressed with the attention and timely manner in which our choices were handled and the type of vendors we met with, and not by ourselves, but also with Joe. These appointments were was always at our convenience and our questions could be answered immediately. We proceeded with our project and it was started right on schedule August 31st, 2015 and a projected finish date to be September 25th, 2015. Today is September 24th and we are ahead of schedule, just the appliances and plumbing to be done today and we will be cooking again in our beautiful new kitchen. I also wanted to make sure to mention that the contractors that Interstate uses are experts in their crafts. Always on time and attention to detail. The staff in the office were always pleasant and polite when we would call with questions and very willing to help us and if they could not, within a short period of time Joe would call us back. We only wish we had enough money to do our bathroom because without a doubt we would have them again, and they have truly earned the Reader Raves awards for the past years.

Excellent, excellent, excellent! This job was overwhelming and they were so very helpful from the very beginning. They were able to help us choose every last detail with patience and very good advice. Most important to note: THEY KEEP THEIR WORD! This is a big deal these days and when we were told they would be there Monday at 8am, they were there Monday at 7:55am! Professional, neat, kind and knowledgeable. Even when I made a choice I did not end up liking (paint color, for instance!) they were understanding and helpful - never getting frustrated with my indecision. The products we chose, from the cabinets to the knobs have been top notch quality. Joe, Jim, Sheena and Darlene are the utmost professionals. I have recommended them to two friends doing remodeling and I am certain their experiences will be the same!

.when Joe from interstate gave us a estimate on a partial kitchen remodel we thought the price for a new floor for the kitchen was very high, he suggested we try and get someone to do the floor for less money,we contacted Cortina Tile and could get the same tile floor done for about $ 3000 less. when Joe came back to address the rest of the job approximately another $ 11,000 he said they didn't like to piece meal a job. i didn't understand what he meant and he couldn't explain it . apparently most of his profit was coming from the floor and he backed out of the rest of the job

Right from the first meeting up to the final walk through, we were impressed with the professionalism and attention to detail shown by Joe and Jim. Picking out our materials and discussing our wants and needs went great. All the different trades, carpentry, plumbing, electrical, granite and tile, showed up on time and their work was top notch. All the workers were extremely friendly and a joy to work with. Change orders were accepted gracefully and immediately. The finished product is beautiful and more than we could imagine. We can't say enough about this company. We will definitely use them when it's time for our bathroom remodel. A special thank you to Joe for all you did to make this job as painless as possible.

The service went perfect. They contracted out for certain jobs. They did a wonderful job and we had used them in the past for a smaller bathroom remodel. They are great to work with and I would recommend them to others. The staff were happy to answer any of our questions and were prompt. The project was completed in a timely manner and they were very helpful, as far as, giving advice and making decisions. They coordinated the sub contractors well and made sure we had nothing to worry about. I had no problem scheduling the service.

Joe came out to the house and discussed the remodel of the kitchen in my cape style home. It is a larger project that involves taking down walls, raising floors, pocket doors, custom cabinets, etc. He presented design ideas that I had not previously thought of and made recommendations that made a lot of sense. You can tell from the way that he presents himself and the company that he has a significant amount of experience in the industry and is there to help the customer feel comfortable with the investment they are making. Interstate is a premium service provider that is very honest with the costs they provide and experience they bring to the table. We ultimately did not end up going with Interstate for the remodel, but would definitely consider using them in the future for other projects.

We recently hired Interstate Custom Kitchen and Bath in Chicopee to replace our existing kitchen countertops with new granite countertops. I would highly recommend them. The quality of the product and installation exceeded our expectations. They were professional, met deadlines, made appropriate recommendations and kept us informed every step of the way. They are a family owned and operated business and I would use them again in the future without hesitation.