Interstate Custom Kitchen and Bath Inc

Founded 1986 • With Angi since April 2012

Interstate is family owned and operated and has been in business for over 30 years. The purpose of Interstate Custom Kitchen and Bath, Inc. is to provide quality custom kitchen and bath installations to clients while meeting their specific needs by ensuring professional and individualized craftsmanship. Interstate Custom Kitchen and Bath, Inc. will oversee the entire job; communicating constantly between the client and craftsmen in order for the job to be completed on schedule with total customer satisfaction. See us on Facebook! https://www.facebook.com/Interstate-Custom-Kitchens-Baths-122715824524/timeline/

Awards and Badges

Angi Certified

Business Highlights

Family Owned & OperatedFamily Owned & Operated

Images

A Service Provider's profile imageA Service Provider's profile imageA Service Provider's profile image

Verified Reviews

4.8

(52) Verified Reviews

Ratings Distribution

5

44

4

1

3

1

2

3

1

3

Rating Details

Price
4.5
Professionalism
4.9
Punctuality
4.9
Quality
4.9
Responsiveness
4.8

Read reviews by category

home remodeling (45)countertop installation (13)cabinet refacing (12)marble & granite (12)tile installation (10)cabinet makers (7)flooring (6)door installation (4)
Showing 1-25 of 52 reviews
Bridget G.
5.0
05/26/2021
Excellent customer service from start to finish and quality craftsmanship! This was for a complete remodel/gutting of a 1950's bathroom, so there were lots of decisions to be made (fully tiled shower, vanity with granite counter top, custom cabinetry, etc.). Joe and Sheena were wonderful to work with during the design phase, providing helpful guidance and suggestions, and were patient with our slow decision making on some things! In addition to providing quality work, all of the subcontractors (carpenters, electricians, plumbers, drywallers, painters, tile setters) were professional, friendly, and very neat (no big messes!). They also worked consistently and pretty much stuck to the timeline; the project was completed in seven weeks instead of five, but to be expected when waiting for inspectors, etc. Overall, we're very pleased with our new bathroom and would definitely recommend this company to others!
Description of Work
Bathroom remodel
Category
custom cabinets, ceramic tile, countertops, drywall, electrician, flooring contractor, lighting, plumbing, marble & granite, home remodeling, interior painters, doors
Hire Again?
Yes
Bonnie K.
5.0
11/23/2020
Interstate Custom Kitchens did an amazing job giving my old, tired kitchen a modern, fresh look! Everyone I interacted with was personable & professional and really cared about their customers and their quality of work. I would highly recommend Interstate Custom Kitchens if you want quality work at a reasonable price!
Description of Work
Kitchen Refacing, Granite
Category
countertops, marble & granite, home remodeling, cabinet refacing
Cost
$11,000
Hire Again?
Yes

Service Provider Response

Thank you for your feedback. It was a pleasure working with you to reface your kitchen. I hope you and your family enjoy the beautiful space for many years to come!
Allen R.
5.0
07/14/2020
Great experience from the moment we met with the contractor. Very methodical and personal in their recommendations and design ideas. Outstanding sub-contractors, clean and down to earth. Ceramic contractors, carpenters, floor contractors, granite contractor were all wonderful to work with. The Electrical contractor could be a lot better in their pickup and cleanup, they did the electrical work fine but there was no cleanup performed at all. The time frame given for the project was met and exceeded. A four to five week project timeline was completed in 3 weeks. The final results are very beautiful and that is offer with sincerity.
Description of Work
Kitchen Renovation and 4 rooms refloored
Category
custom cabinets, ceramic tile, countertops, electrician, flooring contractor, plumbing, marble & granite, home remodeling
Cost
$38,000
Hire Again?
Yes

Service Provider Response

Thank you for your review. It was a pleasure working with you guys to create your dream kitchen. I will be speaking to the electrician to ensure he is more mindful to sweep up. Thank you again.
Alexander S.
1.0
06/29/2020
Requested a quote for a small full sized bathroom. 6" x 9". Without anymore information, the Rep wanted to ballpark at $25,000. He began to quiz me on cost of parts and tradesmen needed for the job -- as if this is my first rodeo. (What a joke! Not professional.) There are plenty of hardworking professionals out there -- I'm sure they do good work, but they live in a bubble.
Description of Work
Bathroom Remodel
Category
home remodeling

Service Provider Response

Please look at the reviews from people we have actually worked for! They love us, because we do things the right way. [Member Name Removed], I am sorry you were unhappy with our phone call. Based on our conversation and the photos of the bathroom I DID have enough information to provide a ballpark price of $25K; existing 1950 bathroom, plaster, tile walls (green 4x4 mud job), demo to studs, plumbing, electrical, drywall, tile-setting, carpentry, all necessary labor materials, permits etc. I am sorry if you felt I was "quizzing you", however, I sincerely question the quote you received for $4K. We’ve been in business for 34 Years, hold multiple unrestricted Contractor Licenses, and are Registered Home Improvement Contractors. Additionally, we hold multiple specialty certifications and continually take classes for all aspects of our trade. We have an A+ rating with the BBB. We have been awarded the Torch Award for Marketplace Ethics. We have received the Guild Quality Guild-Master Award for Customer Service as well as the Angie’s List Super Service award and multiple Reader Raves “Best Of’. So, I’m sorry if I take offence to your off handed comment “What a joke” or “They live in a bubble”. I do wish you the best with your bathroom remodeling project. Sincerely -Joe
Tammy J.
5.0
07/12/2019
Excellent company. The entire process went perfect. Joe prepared a detailed project plan, step by step before hand, no surprises and no added cost at all. Joe and his team worked very hard from start to finish. Everything was laid out in detail and the job was completed beautifully. We love the new kitchen. We wanted a honest, reliable company and that is exactly what we got with Interstate Custom Cabinet. We went to another company first but we got a bad feeling about how unorganized and how salesman like the owner was. Joe really cares about the work he does and it shows in the planning, craftsmanship and service he and his company provides.
Description of Work
Replaced cabinets, counters and backsplash. Removed existing kitchen cabinets, counters and backsplash. Replaced sink, garbage disposal, and kitchen door. Moved stove and exhaust fan, vented fan outside.
Category
custom cabinets, ceramic tile, countertops, drywall, plumbing, remodeling, marble & granite, home remodeling, cabinet refacing, doors
Cost
$22,000
Hire Again?
Yes
LYDIA R.
5.0
03/09/2019
It was excellent, very professional, on time, very clean and did a beautiful job.
Description of Work
Kitchen remodeling.
Category
home remodeling
Hire Again?
Yes
James W.
5.0
03/07/2019
I worked with Joe to pick out the quartz counters and the subway tile for the backsplash. Joe was very responsive whenever I had a question or concern throughout the entire process - from design to completion. He really knew what he was taking about and took the time to go over all my options and help me select tile and counters that would look best with the existing cabinets and tile floor. Everything turned out absolutely gorgeous. I was floored when I first walked in after the project was complete. It came out even better than I could have imagined. If I had to offer one criticism, I feel like the tile installers could have been a little cleaner or picked up after themselves a bit more. They got a good deal of grout all over a brand new outlet receptacle in the kitchen and just left it there to hardened, so I had to replace it again. They also clearly didn’t use drop cloths or anything. But the tile work they did was fantastic, so I can’t complain. Overall, I would highly recommend Interstate to friends and family, and I am so happy with the counters, vanity, and backsplash. It was definitely worth every penny.
Description of Work
Interstate replaced the old laminate countertops in my kitchen with quartz and put the same quartz on my bathroom vanity. They also installed new sinks and faucets in both rooms, and installed a tile backsplash in the kitchen.
Category
ceramic tile, countertops, marble & granite
Cost
$8,000
Hire Again?
Yes

Service Provider Response

[Member Name Removed], It was a pleasure working with you on your kitchen remodeling project. Thank you for your kind words and positive review. I also was very pleased with the before and after results! You selected some really awesome materials, and I feel it completely modernized the look and feel of the kitchen. I am sorry to hear about the grout mess left by the tile setters. I will absolutely replace the outlet you mentioned. Thank you again
Dave & Wendy M.
5.0
06/19/2018
Exceptional work from design all the way down to construction.
Description of Work
We have a custom dining room hutch built.
Category
custom cabinets
Hire Again?
Yes
Gerry & Diane A.
5.0
06/14/2018
It went exceptionally well. It was very well managed. The contractors they brought in were exceptional. They had some real challenges, it was a major job where they had to tear down all of the walls and basically start from scratch and I was very happy with the outcome.
Description of Work
They did a total refurbishment of one bathroom and a partial remodel of a second bathroom.
Category
cabinet refacing
Hire Again?
Yes
mike and Pat K.
5.0
06/14/2018
We had no issues with them. They were very repsonsive and professional. It was a pleasure working with them. We recommended them to my mother who also used them for a minor remodel of the kitchen.
Description of Work
They remodeled our downstairs bathroom.
Category
remodeling, home remodeling
Cost
$30,000
Hire Again?
Yes
Sam & Bobbie H.
5.0
06/14/2018
They were wonderful. They showed up when they said they would and were very communicative. They always cleaned up after themselves and they were especially great with my dog while we were gone. We never came home to a stressed out dog. They worked with us really well and we cant' say enough good things about them.
Description of Work
They remodeled our kitchen/dining room.
Category
home remodeling, cabinet refacing
Hire Again?
Yes
Keith & Judy K.
5.0
06/14/2018
It went beautifully. They're great people.
Description of Work
They restored our bathroom.
Category
remodeling, home remodeling
Cost
$28,000
Hire Again?
Yes
Laurie P.
5.0
04/10/2018
Excellent - finished a beautiful bathroom!
Description of Work
Remodel bathroom
Category
home remodeling
Cost
$37,000
Hire Again?
Yes
jason C.
5.0
05/24/2017
We hired Interstate Custom Kitchen and Bath to remodel our kitchen. We wanted to gut our kitcken and take down 2 walls. One of the walls was load bearing and one was not. We had gotten a few estimates from other companies. They werent our lowest estimate but right from the start we felt really comfortable with Joe. He was up front with everything that this remodel was going to entail. They were there pretty much everyday for 7 weeks. They kept us informed of what to expect during each week. They cleaned up after themselves everyday. We thought there would be a ton of dust because they were taking down walls that were plaster. There was barely any dust once the project was complete. The quality of work is second to none. There were no hidden costs. I'd recommend them to anyone who asks.
Description of Work
Gut kitchen to the studs and remove 2 walls.
Category
home remodeling
Cost
$55,000
Hire Again?
Yes

Service Provider Response

Thank you very much for your review of Interstate Custom Kitchens. It was a pleasure working with you both to create your beautiful kitchen. Please let us know of any future projects we may be able to assist you with. Thank You
Cynthia C.
5.0
01/28/2017
EXCELLENT! Started and ended on dates quoted. Excellent cleanup. Very polite and professional. I am more than happy with the outcome.
Description of Work
Kitchen remodel - granite counter tops, cabinet reface, new sink, new appliance installation.
Category
ceramic tile, countertops, electrician, plumbing, marble & granite, home remodeling, interior painters, cabinet refacing
Hire Again?
Yes
David C.
5.0
06/21/2016
Interstate did a great job all the way through from planning to implementation to follow up afterwards. They were extremely responsive when questions or issues arose and dealt with all situations professionally. Highly recommended!
Description of Work
Complete gut and remodel of one bath and renovation of another
Category
home remodeling
Cost
$40,000
Hire Again?
Yes
Armand A.
5.0
04/25/2016
Very ell. Pleasant professional Laid out a schedule and followed it very well.
Description of Work
Changed bathroom countertops ,sinks and faucets.
Category
countertops, plumbing, remodeling, home remodeling
Cost
$3,000
Hire Again?
Yes
David R.
5.0
11/28/2015
The service was professional, unhurried, and completed on time. Joe was very helpful and directed us carefully while listening to our requests. The workmen were neat and completed their tasks on time. Once when they were behind schedule, they worked during a weekend to keep construction from delays. The finished renovation is elegant with details that are precise. I would not hesitate to use them again.
Description of Work
Remodel a bathroom
Category
remodeling, home remodeling
Cost
$40,000
Hire Again?
Yes
Patricia B.
5.0
09/24/2015
We started our project with Interstate Custom Kitchen & Bath in May, 2015. We did not know what to expect as we have never had our kitchen done before. Through out our experience we would talk with other people who had they kitchen's done with other companies. We were impressed with the attention and timely manner in which our choices were handled and the type of vendors we met with, and not by ourselves, but also with Joe. These appointments were was always at our convenience and our questions could be answered immediately. We proceeded with our project and it was started right on schedule August 31st, 2015 and a projected finish date to be September 25th, 2015. Today is September 24th and we are ahead of schedule, just the appliances and plumbing to be done today and we will be cooking again in our beautiful new kitchen. I also wanted to make sure to mention that the contractors that Interstate uses are experts in their crafts. Always on time and attention to detail. The staff in the office were always pleasant and polite when we would call with questions and very willing to help us and if they could not, within a short period of time Joe would call us back. We only wish we had enough money to do our bathroom because without a doubt we would have them again, and they have truly earned the Reader Raves awards for the past years.
Description of Work
remodel of kitchen
Category
plumbing, remodeling, home remodeling
Cost
$35,000
Hire Again?
Yes
Nancy R.
5.0
09/21/2015
Excellent, excellent, excellent! This job was overwhelming and they were so very helpful from the very beginning. They were able to help us choose every last detail with patience and very good advice. Most important to note: THEY KEEP THEIR WORD! This is a big deal these days and when we were told they would be there Monday at 8am, they were there Monday at 7:55am! Professional, neat, kind and knowledgeable. Even when I made a choice I did not end up liking (paint color, for instance!) they were understanding and helpful - never getting frustrated with my indecision. The products we chose, from the cabinets to the knobs have been top notch quality. Joe, Jim, Sheena and Darlene are the utmost professionals. I have recommended them to two friends doing remodeling and I am certain their experiences will be the same!
Description of Work
Remodeled our 20 year old kitchen.
Category
home remodeling
Cost
$50,000
Hire Again?
Yes

Service Provider Response

Thank you so much [Member name removed], working with you and S was a lot of fun!! I love the materials you selected, and especially the leather finish granite. I am glad we were able to reconfigure the layout and make things a little more user friendly. You and [Member name removed] brought wonderful suggestions and ideas to the table. Don’t worry about the change of the paint color, it is not the first time that has happened, I’m sure it won’t be the last, the important thing is you love it when it’s all done, and I’m glad to know you do!! Enjoy your new Kitchen!!!
William M.
2.0
08/16/2015
.when Joe from interstate gave us a estimate on a partial kitchen remodel we thought the price for a new floor for the kitchen was very high, he suggested we try and get someone to do the floor for less money,we contacted Cortina Tile and could get the same tile floor done for about $ 3000 less. when Joe came back to address the rest of the job approximately another $ 11,000 he said they didn't like to piece meal a job. i didn't understand what he meant and he couldn't explain it . apparently most of his profit was coming from the floor and he backed out of the rest of the job
Description of Work
estimate on partial kitchen remodel
Category
ceramic tile, flooring contractor, remodeling, home remodeling

Service Provider Response

[removed member name], I did give you an estimate in Sept 2014. I am sorry you feel our company deserves a “D” because we declined to take-on your project. I had stated early on in the process that this was not the type of job we typically do; and once another contractor was introduced for a large portion of the project I had great concerns about the coordination, scheduling, and management. I tried to explain we take on complete projects; and not piece-meal jobs. It was never about the finances, or profit, it was always about ensuring a happy client. When I called to discuss your experience I was promptly hung up on. I believe we display Great professionalism; unfortunately, sometimes that means not accepting a job which we feel is not a good fit for our company. I would like to repeat what I said to you that night when you followed me out to the driveway “wouldn’t this world be a better place if all contractors were willing to say No, when they knew upfront the job was not a good fit for their company or for the client”.
John M.
5.0
01/05/2015
Right from the first meeting up to the final walk through, we were impressed with the professionalism and attention to detail shown by Joe and Jim. Picking out our materials and discussing our wants and needs went great. All the different trades, carpentry, plumbing, electrical, granite and tile, showed up on time and their work was top notch. All the workers were extremely friendly and a joy to work with. Change orders were accepted gracefully and immediately. The finished product is beautiful and more than we could imagine. We can't say enough about this company. We will definitely use them when it's time for our bathroom remodel. A special thank you to Joe for all you did to make this job as painless as possible.
Description of Work
Complete gut of kitchen and construction of new kitchen.
Category
ceramic tile, plumbing, remodeling, marble & granite, home remodeling
Cost
$50,000
Hire Again?
Yes

Service Provider Response

[removed member name], It was a pleasure working with you. I am quite proud of the finished project. The design elements we came up with were great. I hope you enjoy your new kitchen for many years to come. As always, we are a phone call away if you need anything. -Joe
Barbara R.
5.0
11/07/2014
The service went perfect. They contracted out for certain jobs. They did a wonderful job and we had used them in the past for a smaller bathroom remodel. They are great to work with and I would recommend them to others. The staff were happy to answer any of our questions and were prompt. The project was completed in a timely manner and they were very helpful, as far as, giving advice and making decisions. They coordinated the sub contractors well and made sure we had nothing to worry about. I had no problem scheduling the service.
Description of Work
I hired the company to remodel the bathroom.
Category
home remodeling
Cost
$6,000
Hire Again?
Yes

Service Provider Response

[Name removed] Thank you so much for the review it was nice to see you are still enjoying the project. We also appreciate you sharing your experience with us to others by posting this review. Thank you again and please call if we can be of assistance in the future. Jim Y. (president)
Christopher W.
5.0
09/10/2014
Joe came out to the house and discussed the remodel of the kitchen in my cape style home. It is a larger project that involves taking down walls, raising floors, pocket doors, custom cabinets, etc. He presented design ideas that I had not previously thought of and made recommendations that made a lot of sense. You can tell from the way that he presents himself and the company that he has a significant amount of experience in the industry and is there to help the customer feel comfortable with the investment they are making. Interstate is a premium service provider that is very honest with the costs they provide and experience they bring to the table. We ultimately did not end up going with Interstate for the remodel, but would definitely consider using them in the future for other projects.
Description of Work
Provided an estimate to remodel the kitchen in my cape style home.
Category
custom cabinets, remodeling, home remodeling
Hire Again?
Yes

Service Provider Response

Thank you for the feedback. It was a pleasure to meet you and discuss your kitchen remodel project. I hope things went well, and if we can be of service to you in the future, please, do not hesitate to give us a call. Thanks Again
Deborah D.
5.0
09/26/2013
We recently hired Interstate Custom Kitchen and Bath in Chicopee to replace our existing kitchen countertops with new granite countertops. I would highly recommend them. The quality of the product and installation exceeded our expectations. They were professional, met deadlines, made appropriate recommendations and kept us informed every step of the way. They are a family owned and operated business and I would use them again in the future without hesitation.
Description of Work
Helped with granite selection. Scheduled appiontments around our daily schedule. Sent a company represenative to our home to supervise templating & installation.
Category
countertops, marble & granite, home remodeling
Cost
$3,600
Hire Again?
Yes

Phone

Address

558 Chicopee St

Chicopee, MA 01013

Monday
9:30 AM - 5:00 PM
Tuesday
9:30 AM - 5:00 PM
Wednesday
9:30 AM - 5:00 PM
Thursday
9:30 AM - 5:00 PM
Friday
9:30 AM - 5:00 PM
Saturday
9:30 AM - 2:00 PM

Website

http://www.interstatekitchens.com

Other Information

Services Not Offered

NA

Payment options

Visa
MasterCard
Check
Licensed
Trade License Number
CS-055676
Trade License Locale
Massachusetts
Trade License Authority
Massachusetts: Contractors - Public Safety
Trade License Expiration
01/05/2025
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.

FAQ

Interstate Custom Kitchen and Bath Inc is currently rated 4.8 overall out of 5.

Interstate Custom Kitchen and Bath Inc is open:

Monday: 9:30 AM - 5:00 PM

Tuesday: 9:30 AM - 5:00 PM

Wednesday: 9:30 AM - 5:00 PM

Thursday: 9:30 AM - 5:00 PM

Friday: 9:30 AM - 5:00 PM

Saturday: 9:30 AM - 2:00 PM

Interstate Custom Kitchen and Bath Inc accepts the following forms of payment: Visa, MasterCard, Check

No, Interstate Custom Kitchen and Bath Inc does not offer free project estimates.

Yes, Interstate Custom Kitchen and Bath Inc offers eco-friendly accreditations.

Yes, Interstate Custom Kitchen and Bath Inc offers warranties.

Interstate Custom Kitchen and Bath Inc offers the following services: Kitchen, bathroom, closet, cabinetry, countertops, flooring, hardware, lighting, plumbing fixtures, appliances, closets & tile.