Get matched with top chimney sweeps in Chicopee, MA

"Great work and very knowledgeable!!"

"The 2 gentlemen that come to my home fixed our problems right away. And their rates were very reasonable as well. They did exactly what needed to be done to fix our issue. Thank you for recommending them to us. "

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"The job was excellent. "

"I signed a contract with North American Chimney on February 1st. I was provided an estimate on the spot and was happy to get a project started. The first appointment was canceled due to a blizzard. On the rescheduled date, I notified the receptionist there was snow and ice on the roof, and was told, “we work in these conditions all the time”. The installer arrived, and said it was too icy. I was fine, and rescheduled. On the third attempt, I again called and said, it seemed “icy to me”. The receptionist said they would make the decision when they arrived. Upon arrival, the installer said it was dangerous and he would prefer to reschedule. I agreed. He called the owner in front of me, and said, “the owner does not want us on the roof”. This was an outright lie. It was the installer’s decision. When he hung up the phone, I inquired why he did that. “It’s just easier that way to say it was you”. On the fourth attempt, the chase cover, and two caps were installed. The roof was clear, but it was bitterly cold. I asked if that would prevent any caulk from curing; “we work in all type of weather”. I thought it was finally done. Two days later, the garage was flooded with a white, milky water. I collected nearly four gallons of water in buckets. When I called, I was told the installer said I had another issue on the roof and that was the problem. I said, it is definitely your issue. After some back and forth, I was able to get an appointment. When the installer arrived, he was rude and accusatory. That was, until he saw the collection of white water, and when I pointed to the two flues in the garage, and sunlight was visibly shining in. The appointment was clearly tense, and I was glad when they were done. Following the replacement of the roof, there was a downpour with wind, and leak appeared on the ceiling upstairs. At first, the obvious culprit was the roofer. That was, until I got up and inspected the quality of the chase cover/cap installation. (see attached pictures). After several hours, we proved the roof was not the issue, and I called North American Chimney. The receptionist said she would pull the paperwork and get back to me. I told her, the original installer made me uncomfortable and I wanted someone else from the company to correct the problem. She agreed. The next day, I was told by receptionist, the owner said the original installer would have to repair the situation. As was communicated to me “I had no alternative then to give him the option to fix it”. Two days, later, with no further communication, not even to schedule the original installer, I called and indicated I would take care of this myself. It is very unfortunate that with this company, the word of the customer has no value. I’ve had to defend myself that issues the installer left truly existed, and also, I’m told that I have no alternative but to have an installer come to my house and generate a tense situation. At no time did the owner reach out and try to resolve the situation. See the pictures. This is what $3000 of materials and installation looks like, and now I’m left to deal with it. And by the way, the website’s primary screen says, “Honesty, integrity, and Reliable Service with a 100% Money Back Guarantee”. I wonder if that will happen."

" The BBB rating for Shamrock is "F" which is their lowest rating; businesses with "F" ratings have unanswered or unresolved complaints that reflects a failure by the business (Shamrock) to deal with the causes of customer problems. I contacted the MA District Attorney's office who put me in touch with consumer advocate Deb Henderson to resolve my issue with Shamrock. She said that she spoke to the owner Carmelo Franco about my issue and said that Franco is uncooperative, therefore we are unable to proceed. I sued Carmelo Franco in Attleboro District Court for negligent work that had to be fixed by another company ($650.00), however the subpoena could not be delivered to the address the DA's office gave me, so the court dropped the lawsuit. You need the correct address of the defendant in order for the court to compel him to come to court, so Carmelo Franco is just a ghost that you will never be reimbursed by. Franco's Shamrock Chimney is a scam. Bruce Smith, Attleboro MA "

"Mark is meticulous. He does not leave until the job is done right."

"After Lowe's came to clean the dyer vents at my condo building, my dryer was no longer venting. I contacted them and initially they said they would send someone to check the vent. They then called back and said my vent was never clean because it was disconnected and they could not help me. This was strange because the dryer was working fine before they came. Also, in my trash there was foil tape that you would wrap around the vent. This made me think that they did try to clean the vent despite saying they did nothing. I contacted my management company who said there were never any previous issues with my vent. I called Lowe's back and told them this and they still insisted that they never touched it but would check with the technician. I looked into it my self and found that in the section of the vent between the dryer and the ceiling there was a mass of lint the size of a small animal (see the picture). It was so large that moisture from the dryer had also built up and flooded the bottom of the vent hose. The building manager was then able to clear another mass of lint from the section of the vent in the ceiling and the dryer then started venting to the outside. It was never disconnected like Lowe's said. It seems they started cleaning it and just jammed the dust all the way back to the dryer. Why they didn't finish removing it is a mystery. If they ever service my building again, I will refuse."

"Very well."