Get matched with top appliance salespeople in Boxborough, MA

"he didn't put the right lock. that guy called me 16 times."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"If I could give it a zero I would. 2 years ago the water dispenser on my refrigerator was slow and the water was cloudy. They replaced a water inlet regulator. It cost $438, which I have been told was an exorbitant fee. After a month the water was still cloudy. I called to have it checked and was told to replace the filter or buy a new refrigerator. I didn't know at the time what was done but the water cleared up. Fast forward to 2 weeks ago when the water was slow again. I called a different company because I was not happy with this company last time. I had one company tell me they could not figure what was done and there were two hoses unattached to anything. They did not want to work on it because they wouldn't know what to do. They suggested I call a Frigidaire repair company and maybe they could figure out what to do. The Frigidaire person was stunned by how bad the work was. It was the wrong part and didn't have enough inlets to attach all the hoses. The water was not connected to the filter or the water tank so all the money I spent on filter replacements was wasted and the water I thought was being filtered was not! There was also something done to an electrical component that will likely make it impossible to repair. They are working with Frigidaire to see if there is anything that can be done. One comment he made really stuck with me, "this was totally Mickey-moused " Today I spoke with Same Day service and they accept NO responsibility. Didn't even offer to have one of their experienced repair people come out to look at it."

"Snowblower maintenance last year included oil change, annual tune-up, and they even adjusted the spacers at the bottom edge of the front of the snowblower without my asking. Snowblower starts with the pull cord again, as it should--I no longer have to use the electric starter. Lawnmower maintenance a couple of weeks ago: Lawnmower was returned to me cleaner on the outside than ever before (I got the lawnmower used several years ago). They sharpened the blade sharper than I've ever had from my local hardware store. After the oil change and tune up, the lawnmower starts up right away on the first pull. In both cases, for my snowblower and lawnmower, pickup from my house and dropoff back at my house went as planned--very convenient. Mike's Equipment Repair takes Venmo as well as personal checks. The web site is convenient, and communication is by text messages--very responsive."

"Great. Took less than 30 minutes."

"I went it to "look" at a washer, chatted with Mike, liked his style. Walked out the door and thought for a moment, turned aroudn and bought a set. Not looked back. Followup was great too. Highly recommend."

"No problems...but not a “service”"

"They showed up when they were supposed to, they called in advance to tell me that they were on their way. They were very good."

"I have bought appliances from Yale for 3 different houses over the past 15 years. Most recently bought over $65k worth of appliances because I had good experiences before. This time, one of the appliances - a Yale-branded icemaker - was broken out of the box at delivery. Asked to have it replaced, they said no - I had accepted delivery so they would have to repair it. They scheduled an appointment to do so, then canceled it because part was not available, and replaced with an appointment scheduled a month later (which they scheduled without asking if it worked.) I sat and waited, technician came and said part wasn't available, he knew he wasn't going to be able to fix it, but came anyway because there was an appointment. Looked over the unit, told me his supervisor would call that afternoon, and he left. No call. I called back the following Monday, and spoke to 2 different who said they weren't able to help, but a supervisor would call. When he did, he said they had no part for it, no eta for the part to be delivered, and had no units in stock to replace it, but that even if they did that wasn't covered by the warranty so too bad. No apology for the wasted appointment, and in a very dishonest way tried to say that the first appointment is always diagnostic, even though it was specifically rescheduled by them because part was backordered. Said that they deserved the opportunity to fix it instead of replace it, and when I told them they'd more than had that opportunity over a period of months, including the appointment they'd just had, he got upset and said a number of things that were offensive and that there was no path forward for resolution."