Bernardi Honda in Natick

It's under warranty.

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unknown

They are a very reasonable car dealer and we like taking our car back to the dealership.
The last time I went for a tuneup they did not do my inspection which was due in two weeks so I ended up getting a ticket for that.

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unknown

I would tell a friend to get your price quote online first. I would recommend a friend to get there car from them though. They were friendly and they did not make me feel pressured to make a purchase. Although they do put the pressure on to give them high ratings. They should let people form there own opinion.

It went really well. They have a nice waiting room. They had my car done in less time than what they thought. The workers are very good. The thing that I like is they are very knowledgeable and explain things to you. They are very reasonable. They go above and beyond what they have to.

They know what they are doing.  They have you in and out right away.  We usually drop it off and pick it up at the end of the day.  They do offer a shuttle.

Fine-all fixed except for broken glove compartment, needed a master key.

unknown

-Dealer very unprofessional, most of the cars were dirty inside and had body damage and had very little stock.  The salesman was very difficult to understand due a  strong accent and was not willing to give us anything for a trade or work the price down from any cars.  We left in a hurry went to another dealership and received an excellent trade and great price on a Honda Accord.  Bernardi will  never have my business,  I emailed the GM and never received a response that tells me how unprofessional they really are.

Very good from start to finish.

They do a good job. They made me feel like I want to go back there. They treat me fine and they communicate well. They let me know everything going on and they worked with me.

Bernardi is a great dealership that takes good care of their customers.  They have a nice location and nice waiting room and offer nice coffee and a nice shuttle service.  Of course you eventually pay a nice price for this...   I'm not sure I totally trust the mechanics/service managers.  It seems there's always more work that needs to be done beyond what you brought your vehicle in for.  This could just be coincidence.  The cost of service also seems to be a bit high.  It's worth going to a different sevice provider for oil/lube/rotation and regular service and just let Honda handle the technical repairs.  One other bonus (that you also probably pay for) is either a car wash after service or a coupon for Scrub-a-Dub car wash down Route 9 a bit further east.

I noticed that my front left headlight in my Honda Civic was out one night.  Bernardi was able to take me in the next morning (even though I had never been a customer there in the past) and replaced the headlight quickly for a reasonable price.  They were efficient and very accommodating, and I would definitely use them again.

My car had failed inspection due to a problem with the driver's 
seatbelt latch.  I called the dealer's service area and they were able to determine the problem within the hour.  The
part was immediately ordered and installed without delay.  I was very pleased with the service.

It was routine.  Their service is efficient but prices are always high. 

not extremely fast service, but it was done properly, car was washed and vacuumed

Every service appointment is followed-up with a call to confirm your appointment and sell you more service you probably don't need.
I have used Bernardi whenever I get a coupon or deal on oil change or other service special, otherwise I try to avoid them due to their high prices. This latest time they noted the rear brakes where worn (which I knew was true) and didn't feel like shopping around so I told them to go ahead and do the work. Cost was probably $100 more than I could have gotten elsewhere, but I didn't have to spend time rescheduling and waiting again.
The $60k service on a newer Honda is joke; about the only service needed on these cars is to change the oil regularly. If you keep the fluids topped up, check the brakes, replace the air and cabin filters and rotate the tires everything else is probably not needed or is overkill.
Under no circumstances should you pay $90 to replace the cabin air filter; it's available for $15 either on-line or from an auto parts store and takes 5 minutes to replace yourself. Check out You-Tube for easy how-to videos.
Overall quality of work is good and have no complaints with the work done.

i purchased my used Honda at Bernardi Honda a few years ago and have brought it back there for all maintenance. I have had nothing but positive experiences. I am always able to get an appointment that is convenient for me. I am offered transportation if I do not want to wait for the work to be performed. When I do wait the waiting area is very comfortable. I feel that the service techs are very honest. All staff are courteous and professional. I am given a full report at the end of the appointment and told what the next maintenance will cover and given an approx. mileage of when that will be due. When I have left the vehicle for repairs someone often communicates with me by phone throughout the day to let me know the progress of the repairs and if anything else was found.

I had to go to the dealer to get the two recalls done and figured I would save time and have a tune up performed.  One of the recalls was fixing the ignition and since I had it done, twice my key wouldn't come out.  That never happened before.  They looked over my car for the tune up.  I received a call with a list of items that needed to be worked on.  First, they said that the front lower control arm bushings were torn and needed to replaced because it was a safety hazard.  This threw me into a panic because the way it was communicated to me, well, it seemed like I wouldn't be able to drive the car period.  Other things wrong, tires, side engine mount and timing belt.  Then, they said the rear most catalytic converter heat shields are rotting away and needs replacement.  Also, the rear most catayltic flanges are very rusty and recommended replacing the studs, gaskets and hardware before an exhaust leak starts.  At first, I said to do the bushings.  Then, thought twice and asked them to not do them and that I would most likely be back in a week to have all the things fixed.  I brought the car to my normal mechanic, Charlie's Tire in Bellingham.  For the bushings, they said, yes they are worn and will need to be fixed eventually, but, I can wait on that.  It is NOT a safety hazard.  They were right on the tires, side engine mount and timing belt.  However, my mechanic said the catalytic converter stuff was a joke!  Yes, they are rusty, but, do not need to be replaced.  I saved over $1500 by going to a different mechanic.  I do not trust this place and please be forewarned!

They are really good and very nice. They are very professional. They everything I have to say seriously and are not condescending. Which I really appreciate. I had a transmission problem with my last car and they were so kind about it. They told me it was not worth fixing because of what the car was worth. You don't get the feeling that they are trying to rip you off. I will continue to use them.

Josh showed us the options and took us for a test drive.  He was excellent post-purchase in sorting out our old title and delivering the
car to my workplace.  He was professional, prompt, and friendly.  A good person inside and out.
Kris Ford from the back office was patient and professional in dealing with our problems with the title (from another state).  She was prompt in follow-up and helpful in securing the missing title. 
We don't buy cars often, but will definitely use Bernardi again.

The company was good. They have treated me well. The customer service was excellent. They also gave me the best price, I think. I drove my car going home that night.