Get matched with top fireplace pros in Andover, MA

"Al was fantastic! He clearly explained that my fireplace was shutting off as a safety feature due to low oxygen levels. He also reassembled the logs in the firebox and showed me the proper way to start and stop the fireplace. Highly recommend his service!"

"Omar and Victor did an excellent job. They inspected and cleaned the chimney and installed the new stove. Work was efficient and effective. They cleaned up after themselves and were extremely pleasant to spend the time with. I thank them for their good work. Whitney Schofield"

"Wonderful, wonderful service. Go immediately to Paramount for all of your fireplace/wood stove needs."

Your Chimney Doctor is committed to excellence in every aspect of our\nbusiness. We uphold a standard of integrity bound by fairness, honesty,\nand personal responsibility. Our distinction is the quality of service\nwe bring to our customers. Accurate knowledge of\nour trade combined with ability is what makes us true professionals.\nAbove all, we are watchful of our customers' interests and make their\nconcerns the basis of our business.

"Duran removed my old gas fireplace, ran a new 6-inch insulated liner down the chimney, (which was not easy, the flue needed to be opened up a bit in certain spots). He rebuilt and repointed my upper chimney, waterproofed it, and installed an amazing new wood burning fireplace, that we are loving! He came out to the house, estimated the job for free. His price was thousands less than the competitors (others charged $250 just to come out and estimate) Duran was professional, honest, clean, hardworking and affordable. If you're getting chimney work done, you are crazy if you don't call this guy. I highly recommend. R"

"Travis was very thorough and courteous. He explained the sequence in restarting the gas fireplace."

"We had our chimney capped. The guys from 5-Star showed up on time, their quote was competitive (and very fair), and they were ready to do the work the same day, which they did. They did a couple of extras for us and cleaned everything up before they left. Damon sat down with us to show us pictures of what we needed done and then pictures of what it looks like now. Great Customer Service! One day - Done! And the best part: lifetime warranty on the cap! Highly recommend 5 Star Chimney Service!!"

"When we had our home inspected our inspector found that the partition wall was missing in our smoke box. We did not have enough time to have a mason come look at it but I contacted Jim via email to ask him about this issue. Jim was good about getting back to me and assuring us that it could be fixed and that it shouldn't break the bank. We decided to purchase the home and while doing some work we found that most of the stone facade was no longer attached to the fireplace. We called Jim to have him take a look at it. He said it would cost $100 to inspect our chimney but if we used him for work on the chimney that the $100 would go towards that bill. Luckily Jim found no other issues with our chimney except that the critter cage was separating a bit so he quickly fixed that. Jim said that extending the partition and rebuilding the stone facade would cost $1,500 and take one and a half days but that he wouldn't be available for 6 to 8 weeks. We decided to go with him because we thought the cost sounded reasonable and because other masons we had talked to previously said they couldn't even look at our chimney for weeks. When it came time to have the work done is when we ran into some issues. Jim originally said they would start on the day after Columbus day but then later told us that they would start on Columbus day but then on Columbus day he told us his associate didn't want to work on Columbus day so they would start around noon on the following day. This wasn't a big deal as it seemed like one guy decided he wanted to start early while the other wanted to take the holiday. Unfortunately, they didn't come the day after Columbus day either. There were several dropped calls that day and when I finally got in touch with Jim it was mid afternoon and he informed me that another job took too long and he wouldn't be able to start until the following day. He also told me at this point that the job would take three days instead of one and a half. They started on Wednesday but were unable to continue on Thursday because of a rainstorm. Unfortunately there was now a hole in our chimney and in the wall around the fireplace before a rainstorm was supposed to hit. I decided to cover the hole in the chimney with plastic to be safe. The following day Jim and his associate came back to finish the job. Unfortunately I came back to find that I had some cleaning to do. In the end they did a good job at a good price from what we can tell and in the number of days originally quoted. However, he pushed back the start date a couple of times, changed his mind on how long it would take, didn't think of covering the hole in our chimney before a rainstorm and left a bit of a mess. Since quality of work and price are most important we'd consider him for future work but may look into other masons as well.
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"They inspected the chimney from up on the roof, something that the chimney sweeps that had been cleaning the chimney since 2016, when we first moved in, had never done. They took pics and showed us how the lining of the chimney was collapsing and it had been in this state for a long time. So in addition to cleaning the chimney, they also replaced the lining inside it. It was an expense I didn't expect, but we use the fireplace a lot and it needed to be done."

"All aspects of the job went as well as it possibly could. The carpenter patched the roof so one couldn’t even tell a chimney had ever been there. The large metal chimney was removed without incident. The gas fireplace insert needed to be cut out so as to preserve the brick encasing the fireplace and the wood mantel. Jim then expertly installed the electric fireplace, doing a beautiful job both solidly securing the new fireplace and making sure the presentation of the fireplace was perfect! It was a pleasure to see someone take meticulous care throughout the entire job, which included thoroughly cleaning up afterwards."