Get matched with top insulation pros in Pembroke, KY

"In my opinion, this has been one of the worst experiences with ever dealing with a contractor. The first installers that showed up not only broke glass from windows several times but also smoked cigarettes while my windows were out. One also ended up being so careless that glass and cut his leg ended in an ER visit. At that time, I had a window in my upstairs that was exposed to the outside elements. When speaking with customer service and also the manager of the installers they could not give me a time when they could get another installer out and stated that it could be several days before people are finished with other jobs before they could get to mine. They covered my window with thin plastic and spray foam. I thought I was being reasonable by asking them just to come and install the one window and that the job did not have to be finished that day or over the weekend. When speaking with her, the customer service manager stated that they did not know if they could accommodate having someone come off another job to install one window that exposed my house to the elements and also didn't know when they could get someone else to come to finish. This was hours after the incident. After that, the service manager told me he would call me by the end of the day to let me know if he could have an installer come over the next day but wasn't 100% sure and stated that it could be next week. At this time, I told them this was unacceptable and that I needed someone to at least come and fix the one window either today or tomorrow. By them not being able to give me a timeline my tenant had to cancel his out-of-town travels as he did not feel safe leaving his belongings exposed. The following day I got a call stating that a crew was on their way, which made me happy. But the installer that came was by himself, and even though he did a great job, my tenant living at my property had to help him carry the windows up the stairs, and also had to use my ladder to help him off the roof. When speaking with customer service, I told them that this was unacceptable that tenant and had to help with the job. They went on to only make excuses in a rude manner and told me that he probably chose to do that in, which he did because over the weekend, we had various storms coming, so he did not want to be in the same situation as before and had the elements outside damage the inside of my property. When seeking compensation, they told me that "life happens" and they could not give any discounts for the job. In my opinion, this company does not stand for the five-star customer service they portrayed. With every phone call I was met with a questioning tone, as well as being very defensive when requesting that my exposed window be installed within the next two days."

"They have been excellent and reliable. I think they are the best of companies we used. They are very courteous and punctual. We would highly recommend them."

"I highly recommend Charles Wooley. The communication and process was smooth throughout the ordering and install of my unit. He did a great job on the install and testing of the unit. His price is best around. Thank you Charles for a great experience ?"

"Breathsafe did a wonderful job with installation! They worked fast and in some yucky weather too get our right on mitigation system installed! They are very fairly priced and you can tell that they don’t make it a goal to profit off of customers, but rather just make a living. VERY kid friendly couple, Lances wife played hide and seek with my 4 year old. 😂 I would bring them back for any project they are qualified to complete!!"