Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Terminix - Goodlettsville -Termite & Pest Control
Complete Home Inspection, Batt, Rolled or Reflective Insulation Install or Upgrade, Blown In Insulation Install or Upgrade,
About us
When pests or termites move in, you want the ultimate weapon to take them out: Terminix, America’s leading provider of termite and pest control. It's no wonder more than 2.7 million customers trust us to protect their homes and families from the havoc that unwanted intruders can create. You can look to us for a wide range of services to protect your home top to bottom, inside and out: Insulation Service, Moisture Control Solutions, Rodent and Wildlife Service and more. We can even help you win the fight against the bite with our revolutionary Mosquito Service. Don’t trust your home to just anybody. Go big. Go strong. Go Terminix. Protector of home since 1927.
Services we offer
Residential and commercial ant, baiting systems, bed bug control, exterminators, mice, pest, prevention treatments & attic insulation., termite
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.3122 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 61% | ||
| 22% | ||
| 7% | ||
| 2% | ||
| 7% |
Showing 1-25 of 122 reviews
Michael S.
Jul 2020
(1) Did not remove old liner, so mold and mildew still present. (2) Did not install dimple drain matting on complete crawl space floor, only 20% of flooring has dimple drain matting. (3) Did not seal off liner on floor or walls. (4) Standing water near sump pump, encapsulation not working as advertised. (5) Drain hose from humidifier does not go to sump pump, it drains between old liner and new liner leaving standing water between liners. (6) Sump pump not working properly, standing water around bucket that pump is sitting in. (7) Drain hose from pump is not connected to anything to drain excess water outside of crawl space. (8) Vapo fungus treatment did not happen or work, mold and fungus still present. (9) Did not seal off crawl space vents, ENCAPSULATION is a method where you completely seal the crawl space with a polythene barrier and sealing tape. Encapsulation involves removing all debris and sharp rocks, sealing all vents and doors and insulating with a thick plastic layer. This did not happen, I feel this has been a breach of contract by TERMINIX.
Response from Terminix - Goodlettsville -Termite & Pest Control
"Thank you for posting your experience on Angie's List! A copy of your review has been forwarded to the attention of the Manager at your local Terminix office for follow-up. We apologize for any inconveniences you may have experienced. If you have any additional questions or concerns, please contact us at 1-800-837-6464. Please send us the phone number and customer number associated with your account at your earliest convenience. - Alaysia"
April C.
Sep 2017
I would not rate Terminix as favorable. They were expensive. They didn't actually offer us more than quarterly servicing and if we needed extra servicing it was a big pain to get them over here. It was $51 quarterly and all they offered was termite protection.
Constance P.
Jul 2017
They are good. I am under contract with them.
Response from Terminix - Goodlettsville -Termite & Pest Control
"Thank you for sharing your Terminix experience! Please do not hesitate to contact us should you need additional assistance at 1.844.251.2164. -Lisa O."
Tony C.
Jan 2017
unknown
Steve W.
Oct 2016
The cost was $65 and then it went up to $100.
Sandra P.
Sep 2016
unknown
Rebecca B.
Jul 2016
The prices are okay.
Brian M.
Jul 2016
unknown
Peggy W.
Jun 2016
Went well (as far as we could tell) until about six months. Then we found our declawed cat chasing a mouse about the house and we found a flour sack that was inside a zip lock bag, completely chewed into and flour spilled all over the top shelf of one of our kitchen cabinets with mouse droppings all around it. We called last Tuesday and were told a technician would be out the next day between 1-3 p.m. I planned my whole day around this appointment, and not only did no one come, but no one called either. I called to report this and was told that the route person would not answer calls and neither would a supervisor. I rescheduled for the next day-Thursday, and the same thing happened-no show-no call. My husband called this time and after about an hour of getting transferred to 3 or 4 people, was assured that someone would come out Friday between 8-10 a.m. Same thing happened again-no show-no call. We paid for this protection service in full and we are also paying yearly for termite protection-a policy which we took over when we moved in this house last August.
I have never experienced such poor service from ANY company I have ever done business with.
We are considering litigating this matter.
I have never experienced such poor service from ANY company I have ever done business with.
We are considering litigating this matter.
Response from Terminix - Goodlettsville -Termite & Pest Control
"Thank you for posting your experience on Angie's List! A copy of your review has been sent to the attention of the Manager at your local Terminix office for follow-up. We apologize for any inconveniences you may have experienced. If you have any additional questions or concerns, please contact us toll free at 1-866-869-2273 and select option 3. Thank you again, Executive Services Department Terminix International"
Amy M.
May 2016
No matter what, go elsewhere. The management could not care less about the quality of service at this location. We contracted Terminix to complete a crawlspace encapsulation at our home. They began the work on 4/13, which included just pulling out the old insulation, and have not been back since, its 5/26. They left 1800 square feet of insulation sitting in my backyard since 4/13. They have repeatedly told me that they are coming out the next day to pick it up, yet here it still sits. I have been leaving messages at every level of management for weeks that the city is ticketing me for the insulation and Terminix has done absolutely nothing but make promises. They consistently pass the buck and make excuses on those rare occasions when I can actually get in contact with someone. And then they have the audacity to treat me as if something is wrong with me because I am upset about the situation. I have kids and pets who I have to be concerned about getting into this insulation, and neighbors who are extremely upset about having to look at it. I have literally spent hours on the phone on hold trying to resolve this situation. It seems as if absolutely no one at Terminix cares about anything but taking your money. They may be fine for basic bug services but for anything else, please save yourself a terrible experience.
Response from Terminix - Goodlettsville -Termite & Pest Control
"Thank you for contacting the Terminix on Angies List . We have received and reviewed your request, and apologize for any inconveniences you may have experienced. Our records indicate that your home is scheduled for service on 06/02/2016 from 10am - 6pm. If that is inconvenient, please call toll-free 1-800-837-6464 and speak to a Customer Service Representative, who will be happy to assist you. Thank you again,"
Jason B.
May 2016
My problems began after the service was provided. I was not informed that it would take 2 weeks to issue a guarantee after service was completed. I contacted their customer service number multiple times. The people were friendly but useless. I would have preferred hostile but helpful. They have no way of contacting the local branches from customer service. They instead connect you to a liason who also does not have the local branch phone number.
There is absolutely no flexibility in assisting you if you need a document quicker. They kept referring to their corporate offices and their corporate procedure. At one point in time the customer service rep told me he could not allow me to keep him hostage on the phone because it messes up with their call times.
My final advice - DO NOT USE TERMINIX if you are a seller and need a guarantee for closing. Use a local company who still have a phone, cell or otherwise that you can contact if you need something quickly. Personally, I will NEVER use TERMINIX again for anything EVER!
The absolute worst customer service I have ever been exposed to.
There is absolutely no flexibility in assisting you if you need a document quicker. They kept referring to their corporate offices and their corporate procedure. At one point in time the customer service rep told me he could not allow me to keep him hostage on the phone because it messes up with their call times.
My final advice - DO NOT USE TERMINIX if you are a seller and need a guarantee for closing. Use a local company who still have a phone, cell or otherwise that you can contact if you need something quickly. Personally, I will NEVER use TERMINIX again for anything EVER!
The absolute worst customer service I have ever been exposed to.
Response from Terminix - Goodlettsville -Termite & Pest Control
"Thank you for posting your experience on Angies List! We have received the review and would like to research this concern further. We apologize for any inconveniences you may have experienced. Please contact us by email at Socialmediasupportterminix.com and include your full service address or the phone number associated with the account or by phone at 866869-2273 and select option 3. Thank you again, Executive Services Department Terminix International"
Christine B.
Feb 2016
They could do a more thorough job. It seems like they're at the home for just 5 minutes.
Response from Terminix - Goodlettsville -Termite & Pest Control
"Thank you for posting your experience on Angie's List! A copy of your review has been sent to the attention of the Manager at your local Terminix office for follow-up. We apologize for any inconveniences you may have experienced. If you have any additional questions or concerns, please contact us toll free at 1-866-869-2273 and select option 3."
Debi M.
Jan 2016
.
Debi M.
Nov 2015
unknown
Dustin S.
Sep 2015
I received an invoice for annual termite certificate which continuously goes up each year $30-40 and in the past the technician would come to the house and look and leave. The previous visit in 2014 I had to ask him to actually look in the crawlspace for termites. So fast forward to this year and the invoice stated the inspection was conducted on 8/22/2015. This was a Saturday and I knew we were not home. Yet, the invoice said the technician went under the crawlspace and around the house and did a full inspection. So I checked the video system that was recently installed on the house and sure enough no evidence of anyone coming to my house. I called and spoke to several liaisons before getting to a regional manager. When I finally spoke with him he stated again the technician stated on ticket that he had shown up. Then I told him about the video system. He said he would need to follow up with technician. Never apologized.
I asked to cancel my contracts for both pest and termites and a full refund which he said he would do. Actually, they sent the guy out for the inspection after this confirmation. No communication in this company whatsoever. One and a half weeks pass and I have to call back yet again. No refund has posted. I speak to another liaison and she states nothing has been refunded and no contracts cancelled. So she calls the regional manager again and I finally get a response that I will receive a refund in 2-5 days. I'm still waiting for the refund.
This company never shows up on time and who knows how many times they have said they did and didn't. I later found on NewsChannel 4 WSMV a video of where the technician showed up and hung the invoice on door and didn't spray just billed and left. Ridiculous! Save your money and find someone else!
I asked to cancel my contracts for both pest and termites and a full refund which he said he would do. Actually, they sent the guy out for the inspection after this confirmation. No communication in this company whatsoever. One and a half weeks pass and I have to call back yet again. No refund has posted. I speak to another liaison and she states nothing has been refunded and no contracts cancelled. So she calls the regional manager again and I finally get a response that I will receive a refund in 2-5 days. I'm still waiting for the refund.
This company never shows up on time and who knows how many times they have said they did and didn't. I later found on NewsChannel 4 WSMV a video of where the technician showed up and hung the invoice on door and didn't spray just billed and left. Ridiculous! Save your money and find someone else!
Joyce H.
Aug 2015
.
Timothy T.
Jul 2015
.
Diane D.
Apr 2015
unknown
Susan N.
Apr 2015
unknown
Brooke R.
Apr 2015
unknown
Cheryl A.
Apr 2015
unknown
ROBERT G.
Oct 2014
unknown
Judy S.
Oct 2014
unknown
Thomas M.
Oct 2014
unknown
Patricia B.
Oct 2014
unknown
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Terminix - Goodlettsville -Termite & Pest Control is currently rated 4.3 overall out of 5.
Terminix - Goodlettsville -Termite & Pest Control accepts the following forms of payment: CreditCard
Yes, Terminix - Goodlettsville -Termite & Pest Control offers free project estimates.
No, Terminix - Goodlettsville -Termite & Pest Control does not offer eco-friendly accreditations.
No, Terminix - Goodlettsville -Termite & Pest Control does not offer a senior discount.
No, Terminix - Goodlettsville -Termite & Pest Control does not offer emergency services.
No, Terminix - Goodlettsville -Termite & Pest Control does not offer warranties.