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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"They got the old sump pump removed and installed the new one. They even disposed of the old stuff which I greatly appreciated. They were wonderful and would call on Greenwell Plumbing again."

"Scammer and thief. Paid to do a project but only did part of the work and never came back. This f***** needs to go to jail. Beware of this f*****."

"Excellent. First time to use the company and they did a great job from the 1st call till the end of the job."

"Great. Decided to get a second opinion about my kitchen sink drain. Called Rob ( Diversified Plumbers 502-380-6885) he came by later same day reviewed options. Next morning on time he started in on it. My 63 yr old kitchen pipe had enough so he replaced it with pvc. After another surprise inside another wall he got me back in service. Great job and huge savings compared to first plumber ( big fleet type). Thanks Rob GaryD"

"It was excellent. They were timely, go beyond what we expected in terms of cleaning up and explaining the system. I highly recommend them."

"If I could give this company negative stars I would. We were assigned this company when we purchased our Rain Soft water filtration system. We called multiple times when our unit was displaying a "No Salt" code, when it had salt. It took over two months and a handful of calls to the company to get someone out here. When they finally did, they took less then five minutes to look at the unit, charges $150 to "service" the unit, which they didn't do. They looked at the unit and said it was running fine, they did not test the quality of the water to confirm it was actually doing its job or open the unit up. And when they left, they didn't realize our windows were open and proceeded to say "that f*cker, didn't put salt in it" The most unprofessional experience I have ever had. Stay away from this company."