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"Very responsive. Good price. Honest"

"Scheduled an AC checkup for my primary residence, a single family home of roughly 1400 square feet. An on-site crew came out where a "senior" technician was training someone new. To be specific, the newbie was doing *all* the wrenching. The "senior" tech was "observing". This crew checked everything out on my condenser outside and found nothing out of specification, including the amount of refrigerant. I specifically inquired about that before they began work, and after. Less than 36 hours later, my AC system is no longer producing any cold air while the condenser compressor is running constantly. I call Santa Fe back and they send someone out to verify and fix the situation. During this visit, the technician indicates the system is almost entirely devoid of refrigerant. After consulting with the home office, I'm asked to be spoken to by the lady doing dispatch and calling the shots. She indicates that since their technicians left the residence with everything working properly, I would need to sign a waiver for them to do any further work. This was apparently because my AC system appears to have a leak. I tried to explain "with proof" how my AC system was working previously to their training crew coming out. I took screenshots of my Nest thermostat showing before and after. She wasn't having any of it, despite this second technician trying to make the situation right while on the call. Luckily, he went ahead and refilled my system. I tried calling back, asking for a supervisor or ownership, but I never heard back. Since the second technician visit, my AC system has been working just as it did before."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"I ordered a part from this company for my dryer. They claim: 2 Day Quick Delivery! 365 Day Return Policy! Free Tech Support! I returned the unused part in their own packaging and they refused to provide a refund! Apparently, there's some hidden small print in their return policy that if you open the box and touch the product, that item is no longer eligible for a refund. They claim that the part showed signs of installation such as scuff marks. I asked for the part to be sent back to me for inspection by other professionals, but they refused because they disposed of the part. I've never encountered with such a scam company as this one and advise all to stay away from their misleadings! Good luck trying to get a refund from them, you're not getting one."