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Able Appliance Repair
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Multiple locations serving all of the Kansas City Metropolitan area with an office at 5404 West 102nd St, Overland Park, KS. Family owned & operated. Additional phone number (816) 453-8650. 10125 N. Brooklyn Ct Kansas City, Mo 64155 Additional DBA - Affordable Appliance Service. Award winning.
Business highlights
Emergency services offered
22 years of experience
Services we offer
Residential appliances, dishwashers, dryers, freezers & garbage disposals., heating & cooling, ranges, refrigerators, washers
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8739 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 7% | ||
| 2% | ||
| 2% | ||
| 1% |
Showing 1-25 of 739 reviews
Margaret D.
Sep 2024
Excellent experience, plus our appliance was fixed!! Able Appliance Repair, the Appliance Doctors!!! Today we had Dr. Derick make a house call for our patient, a 30 yr old Kitchenaid refrigerator making noise. Derick was excellent in talking us through the diagnosis and remedy. The refrigerator Purrs like a kitten now. We are extremely satisfied customers. Thank you Derick. Please note: Derick had an assistant, our pup José.
Robert R.
Jun 2024
Horrible. I genuinely fear for elderly people, single moms, or any vulnerable or uninformed consumers being financially fleeced by this company. This is a dishonest company with a total lack of integrity. In our case we were able to use the company’s own policy against them to ensure the price of repair was not inflated, but they certainly attempted to do so. I would strongly encourage anyone who needs appliance repair services to choose anyone but Able Appliance.
Kelly J.
Mar 2023
John came over and troubleshot our refrigerator, identified the problem, and drove down to Lenexa to get the part. He came back and had the refrigerator working in about 20 mins. A tremendous professional. Thanks for coming out and fixing our refrigerator. Able is the only appliance repair service we use.
Gerald F.
Nov 2022
I had my dryer heating element replaced about 3 weeks ago. It quit heating yesterday. I decided to check it out myself. I got on YouTube and watched a couple of videos. It was fairly easy to take apart since the technician had not replaced about half of the screws . I found them under the tumbler. The problem turned out to be a burnt connection that had not been put on tight and had arced. The tech Matt was not obviously very proficient in the trade. This was our second time using Able. First time was excellent. There won’t be a next time. We basically got screwed out of $228.00
A W.
Sep 2022
ASK TO SEE A COST BREAKDOWN BEFORE YOU AGREE TO THE REPAIR!!! We had our ice maker replaced and was told the cost was $350. After the repair (which took 15min) we paid $395 ($305 + Tax). With that said, I looked up the part once the technician was gone and it cost $130. I called the Able Office number and was told that each call is a minimum of $228!!! Conclusion...I paid close to $400 for a part worth $130 and 15 min worth of work. Price is crazy high with no communication on cost. Will not be using them again.
Frieda R.
Jul 2021
No long wait time to get an appointment and professional and efficient service! The technician knew right away where the problem was - he removed a lot of built-up ice and replaced the heater element in our freezer in less than half an hour. We will definitely call them again if we have an appliance problem!
Henry M.
Mar 2021
Called Able to work on our Samsung electric dryer. John was prompt and efficient in getting the repair completed. He took the time to explain what was wrong and make the repair quickly. John also showed the concern for our overall safety and took additional time to vacuum the inside of the dryer to help limit fire potential. Will most definitely be using this company in the future for those pesky appliance issues.
Response from Able Appliance Repair
"Thank you so much for the great review on John! He really is a wonderful technician and we are very happy to hear that he took good care of you. We do appreciate your business and look forward to working with you in the near future. - Katie"
Susan B.
Jul 2020
John, the serviceman, arrived on time and was very professional and courteous. He quickly diagnosed the problem with our 3 year old LG refrigerator and provided us with valuable information regarding the necessary repairs, cost, and provided a timetable for completing the repairs. We reached out to LG to see if they would honor the warranty and cover the cost if he completed the repairs. LG would not coordinate. John was very personable and answered all of our questions. I would recommend him as a service tech and Able Appliance Repair without hesitation.
Response from Able Appliance Repair
"Thank you so much for the great review on John! He is a wonderful technician and we are delighted to have him as part of our team. We do appreciate your business and look forward to working with you in the near future. - Katie"
Mathew A.
Jun 2020
Added Freon, may be about 30 min job which included diagnostics and billed $415 +tax. Outrageously crazy charge for the work.
Response from Able Appliance Repair
"We do try to stay competitive with other companies. Unfortunately, with the rising prices to running an company we have had to make changes to our pricing. We do value all of our customers and try to give them the best value that we can give them. Thank you, Katie"
Steve T.
Oct 2019
This company hires private contractors who show up in their personal vehicle and street clothes. They will diagnose the problem then do some checking on parts prices then give you a grand total on what it will cost to fix it, not itemized so you do not know how much is parts and how much is labor. In our case it was $753 to repair a refrigerator with two parts, I agreed to the repair and then found out the parts were only $350 and replacing them both a 20 minute job. The diagnosis time took maybe 20 minutes as well, so $400 for labor for a total of 40 minutes of work plus two trips out is a ridiculous amount of money.
Response from Able Appliance Repair
"I am sorry about any issues you may have experienced with our company. Please, call 913-648-8438 and ask for Katie or Vicki. Thank you! - Katie"
Dave B.
Sep 2019
Technicians were ok but their scheduling is a joke. I sat home the entire day and they finally showed up at 5:30 PM. There are too many other good choices to put up with that.
Response from Able Appliance Repair
"[Member Name Removed], I do apologize about any scheduling issues that you may have had. We do try to do our best to get the customers done in a timely manner. Sometimes the technician does get caught up on the call prior to heading your way. We do not have a cut-off time that we quit working for the day, so that we can get our customers taken care of even later in the day if needed. We do appreciate your business and your feed-back and will work a lot harder on our scheduling office. Thank you! - Katie"
Dan P.
May 2019
It went very well. No issues after the repair.
Response from Able Appliance Repair
"Thank you for the review! We appreciate your business and look forward to working with you in the near future. - Vicki"
Richard W.
May 2019
Horrible! Jake did the work- cost over $1000 and 2 weeks later, the ice maker failed again. It took multiple calls and weeks of waiting to get him back to replace the ice maker again. He was supposed to be here this morning- I called at 10 to make sure he hadn’t forgotten and told them I was sitting here waiting. Still waiting!! Now they tell me he went to another call because I was in the yard and didn’t pick up the phone. Very unprofessional people!
Response from Able Appliance Repair
"I am so sorry about any issues you may have had with our company. Unfortunately, we do have to have the customer answer the phone prior to heading their way. We do apologize again about any inconveniences. We appreciate your business and your feed-back and we will work on any scheduling issues that we have so that we can get our customers taken care of in a timely manner. - Katie"
Chris M.
Mar 2019
The project was done quickly without issue. I was not thrilled at the price, but the convenience was worth it.
Response from Able Appliance Repair
"Thank you so much for your review! We are very happy to hear that we got you taken care of. We do try to stay as reasonable as we can for our customers and give them the best prices that we can. We do look forward to working with you in the near future. - Vicki"
Melody A.
Dec 2018
We called Able Appliance to help fix our older Whirlpool oven. They were prompt to come assess if it could be fixed. They did a good job explaining what was needed, how much it would cost, and when the actual repair could be made. The team was professional and efficient. Thank you!
Response from Able Appliance Repair
"Thank you so much for such a wonderful review on Able! We really do appreciate your business and look forward to working with you in the near future. - Vicki"
Emily R.
Nov 2018
They were very responsive to the appointment request and scheduled a technician quickly. Billy was great and explained what was wrong (bad starter) and the plan to fix it. He went above and beyond!
Response from Able Appliance Repair
"Thank you again for your wonderful review on Billy! We appreciate you and let us know if we can be of any assistance in the future! -Vicki"
Laura D.
Oct 2018
Only problem was a miscommunication between Able and their contractor as to the time of our appointment.
Response from Able Appliance Repair
"Thank you for your review! We are very sorry to hear about the miscommunication on the office with the contractor's schedule. We will try to make sure it runs smoothly here in the office. We do appreciate your business and look forward to working with you in the near future. - Vicki"
Paul S.
Oct 2018
Great service
Response from Able Appliance Repair
"[Member Name Removed], We really appreciate your business and look forward to working with you in the near future. - Vicki"
Tim S.
Sep 2018
Over priced. The repair left another part of the unit not operating. I called the tech directly and he has not returned my call.
Michelle B.
Sep 2018
Not sure why we had so much difficulty because this vendor gets good reviews but in fairness to site users felt like we had to provide the facts. Tech was very courteous. The rating is based on our single experience with this company. Tech came out 5 times over multiple days. First time he stated the problem (said it was the only thing it could be) but he did not have the part so had to schedule another visit a few days later. Second visit he put in a new part and tested it. We paid $260 which was the top I was willing to pay since the appliance was about 6 years old. Unfortunately the appliance still did not work when we tried to use it. The third time he came out he asked me what the problem was (even though I had already told the office it was the same problem so unfortunately this was a wasted visit and time off work). Tech said it must be a defective part and would need to order a new one. Again said it was the only thing it could be. On his fourth trip he put in the new part. It worked for about a week and a half. The fifth time he came out he brought the office manager who helped him look at it. They thought it was another issue so the they left to get the part and do another job. The tech came back a couple of hours later with the part and tried it but it did not fix the problem. The tech said he would have the supervisor call me in the next hour or so. We did not get a call. The next day we called and they kind of blamed each other for not calling. At least in the end, they did offer to give a refund for all except the service call of $60 and someone did call to tell us the refund had been processed. There were a couple of frustrating things. First, I had to take several afternoons off work because they were not able to diagnose the problem accurately. They give you a 5 hour window so you are kind of stuck just waiting around, in this case a lot!! I understand diagnosis on appliances can be tricky but 5 times seems a little excessive. I asked for another tech several times to see if someone new could diagnose the problem better but for some reason they were not willing to do that. Finally, they did not call us back so we had to follow up and they were somewhat less than friendly at that point. As I said earlier the company gets overall good reviews (which is why we chose them) so maybe this was just a random problem for them.
Response from Able Appliance Repair
"[Member Name Removed], we do apologize about any issues you had with us. We are working very hard to get more organized and to make sure the customers get the service they deserve the first time. - Vicki"
Cathy R.
Aug 2018
I waited awhile for my "afternoon" appointment. When I called to check, it sounded as though I had been forgotten? When pressed, I was told afternoon meant from 12:00-4:00. The repairman arrived shortly after 5:00. He turned on the dryer and said, "that doesn't sound good". He then went on to say if he took it apart it would be $148, and that included the $10 off for being an Angie's List member. Turns out there was a foreign object stuck in the turning mechanism. Took him less than 10 minutes to fix. He was polite, professional, & didn't leave a mess. In my next life I'm coming back as an appliance repairman.
Response from Able Appliance Repair
"We do apologize about the office for not letting you know that the afternoon slots, means anytime after 12. We never know how long the technician will be on the call before you. We do offer to give you a 30 minute call prior to heading your way. We do try our best to give our customers the best pricing that we can give. Seems like everything keeps going up, business phones, utilities, office space, vehicle insurance, vehicle repairs and upkeep, and liability insurance, payroll, accounting and then we still have the office workers and the office supplies and well as the technicians who do the repairs. We do appreciate your business and all of our customers and we do try our best to give you the best price and customer service that we can give. We have been in business for 35 years and we take pride in trying to be the best company that we can be. We will be around for a long time and will be here when our customers need us. We do hope that you will remain our valued customer. Thank you! - Vicki"
ILYSE M.
Aug 2018
Excellent. Josh did a great job.
Response from Able Appliance Repair
"Thank you for the review on Josh! He is a great technician and we are very happy to have him as part of our team. We look forward to working with you in the near future. - Vicki"
Brett J.
Aug 2018
Very fast call back (about 3 minutes from the time i clicked submit on Angies List). Got an appointment on next business day (Monday - I called on Saturday), The tech diagnosed the issue (burned out circuit board) within 15 minutes of being there. Looked up a replacement part, we discussed the pros and cons of fixing this particular model of washing machine. I approved the fix and he ordered the part. It was installed the next day and the washing machine has worked fine ever since. Very knowledgeable tech. He had also done some HVAC work in his past and we talked about an HVAC issue I was having too - wasn't required for him to do this, but he did. I will use these guys again if needed.
Response from Able Appliance Repair
"Thank you so much for the great review! We are very happy that we got you up and going and that it's working great. We do appreciate your business and look forward to working with you in the near future. We do appreciate your business and look forward to working with you i the near future. - Vicki"
FLOYD M.
Jul 2018
Both repairmen involved were very experienced and did a great job on the repairs. We have had no problems since then with either appliance. Considering the extensive dishwasher repair, the total cost was very reasonable.
Response from Able Appliance Repair
"Thank you for the great review on Able! We do appreciate your business and look forward to working with you in the near future. - Vicki"
Pat B.
Jul 2018
Doug was very good at explaining the problem, providing alternatives, and performing the requested repairs.
Response from Able Appliance Repair
"Thank you so much for the great review on Doug! We really appreciate your business and look forward to working with you in the near future. - Vcki"
Licensing
State Contractor License Requirements
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FAQ
Able Appliance Repair is currently rated 4.8 overall out of 5.
Able Appliance Repair accepts the following forms of payment: CreditCard
No, Able Appliance Repair does not offer free project estimates.
No, Able Appliance Repair does not offer eco-friendly accreditations.
No, Able Appliance Repair does not offer a senior discount.
Yes, Able Appliance Repair offers emergency services.
No, Able Appliance Repair does not offer warranties.