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Santa Fe Air Conditioning & Heating
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Santa Fe Air Conditioning has been "Making Life Comfortable" since 1987. We hold both Master Mechanical and Master Electrical licenses. Our company is large enough to meet all your heating and cooling needs, but small enough that you receive personal service from a staff that truly cares! Servicing the entire Kansas City Metro area.
Business highlights
Emergency services offered
38 years of experience
Services we offer
Heating & air conditioning service & new equipment installations. Indoor air quality systems, including the Air Scrubber!
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8268 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 4% | ||
| 1% | ||
| 1% | ||
| 2% |
Showing 1-25 of 268 reviews
Robert G.
Mar 2021
Scheduled an AC checkup for my primary residence, a single family home of roughly 1400 square feet. An on-site crew came out where a "senior" technician was training someone new. To be specific, the newbie was doing *all* the wrenching. The "senior" tech was "observing". This crew checked everything out on my condenser outside and found nothing out of specification, including the amount of refrigerant. I specifically inquired about that before they began work, and after. Less than 36 hours later, my AC system is no longer producing any cold air while the condenser compressor is running constantly. I call Santa Fe back and they send someone out to verify and fix the situation. During this visit, the technician indicates the system is almost entirely devoid of refrigerant. After consulting with the home office, I'm asked to be spoken to by the lady doing dispatch and calling the shots. She indicates that since their technicians left the residence with everything working properly, I would need to sign a waiver for them to do any further work. This was apparently because my AC system appears to have a leak. I tried to explain "with proof" how my AC system was working previously to their training crew coming out. I took screenshots of my Nest thermostat showing before and after. She wasn't having any of it, despite this second technician trying to make the situation right while on the call. Luckily, he went ahead and refilled my system. I tried calling back, asking for a supervisor or ownership, but I never heard back. Since the second technician visit, my AC system has been working just as it did before.
Sherry R.
Apr 2020
Santa Fe did an excellent job. Mark did the estimate and found 2 code violations that we didn't know about for 32 years. His estimate included fixing these for free. We bought the SEER 17 unit American Standard, an 80% 2 stage furnace, and 2 Rheem water heaters. The workers arrived on time and did a great job. They did a thorough clean-up as well. I recommend them.
Response from Santa Fe Air Conditioning & Heating
"Thank you so much for having us out and we are glad we could get you taken care of with a new system in your home. We really appreciate you taking time to leave us a wonderful review and we look forward to taking care of all your home's comfort needs in the future. Have a great day!"
Sheryl W.
Jan 2020
Very thorough and helpful
Response from Santa Fe Air Conditioning & Heating
"We appreciate your business and for taking the time to let us know how your service experience was. Thank you!!"
DEE H.
Dec 2019
Very prompt and thorough
Response from Santa Fe Air Conditioning & Heating
"Thanks for taking the time to let us know!"
Dan T.
Oct 2019
Mike the Tech showed up on time, called ahead and was friendly and professional. A pressure valve was bad and he replaced it. BINGO. HEAT! A capacitor was on it's way out and had him replace that as well to save my motor. He showed me a couple of other things about my vents I never knew about.. EXCELLENT job. Will call again (hopefully not) if needed. Reasonably priced
Response from Santa Fe Air Conditioning & Heating
"We are happy that you are pleased with your service technician. He is a good guy! We know you had a choice in service providers, and we are happy that you choose us. Please don't hesitate to call if you need anymore help with your homes' heating or cooling."
Leslie J.
Jul 2019
Next day service. Knowledgeable service tech. Great job. Will definitely be using going forward.
Response from Santa Fe Air Conditioning & Heating
"Thank you so much for taking your time to leave us a glowing review. We look forward to working with you in the future. Please don't hesitate to give us a call in your time of need. Thank you again for choosing Santa Fe Air Conditioning for your cooling needs."
Hunter C.
Feb 2019
Great experience all around. Santa Fe was extremely responsive. My technician, Tyler, was awesome. He diagnosed the problem quickly, and was a straight-shooter. Very honest about my options for repairing the existing unit or replacing with a new one. I would definitely use Santa Fe again in the future, and would definitely recommend Tyler as a technician.
Response from Santa Fe Air Conditioning & Heating
"Thank you for choosing us, Santa Fe Air, for your heating and cooling needs. We really appreciate you taking the time to leave us a review! We look forward to helping you in the future with any of your heating and cooling needs. Have a great day!"
Mark G.
Sep 2018
Very reasonable cost with quality, reliable and honest service.
Response from Santa Fe Air Conditioning & Heating
"Thank you for taking your time to leave us a review. We really appreciate you! We look forward to taking care of your heating and cooling needs for the next 2 years."
Karl K.
Sep 2018
Perfect!!!
JeanHelene D.
Sep 2018
Very knowledgable person sent out in fall to check furnace and run extensive testing. Mike came out in spring to run diagnostics on central air and clean outside unit - again very complete work done without any additional fees added.
Response from Santa Fe Air Conditioning & Heating
"Thank you for taking the time to leave us a review. If there is anything we can do please let us know, we always look for feedback. We look forward to seeing you at your next tune up."
Ernie S.
Aug 2018
Responsiveness was absolutely excellent. I submitted request through Angie's List app at 7am Sunday morning and had a call from them to schedule repair within about an hour. By 11am the repair was completed. Joe was very courteous, explained what he found, completed repair quickly and offered advice for future service. He repaired a short in the wire between furnace circuit board and condenser. Didn't try to sell me on anything else. I now trust Santa Fe Air and they will be my first choice going forward. Timing was probably perfect so I'm not going to expect as fast a turnaround time in the future.
Response from Santa Fe Air Conditioning & Heating
"[Member Name Removed] thank you for taking the time to leave us a wonderful review. We look forward to helping you with your heating and cooling needs! Glad your experience was an A rating!"
Kris H.
Jul 2018
Cleaned out AC unit and set up annual service. Great deal for what I needed.
Response from Santa Fe Air Conditioning & Heating
"Thank you for choosing Santa Fe for your heating and cooling needs. We look forward to seeing you again in the fall when it is time to take care of your furnace.!"
Cody K.
Jul 2018
Everything went well. The technician was prompt and knowledgeable. Would hire again for A/C needs.
Response from Santa Fe Air Conditioning & Heating
"Great news! Thank you for your continued business."
Jill E.
Jun 2018
Joe was awesome. Spent a ton of time figuring out the problem. He obviously knows his stuff but was pragmatic in the suggested repair. And he was friendly and responsive. Santa Fe is now our go-to HVAC company.
Response from Santa Fe Air Conditioning & Heating
"Thank you so much for the wonderful feed back! We are happy when our customers are happy. Joe is pretty swell and we are happy to hear you are up and running. We look forward to helping you out with any of your heating and cooling needs you may have in the future!"
Susan D.
Apr 2018
Thorough and efficient. They also installed a programmable thermostat that yours truly screwed up.
Response from Santa Fe Air Conditioning & Heating
"Don't beat yourself up. I am sure that stat was to blame for your difficulty!! (smiley face) Thank you for your business and this nice review!"
JAE C.
Apr 2018
They did top notch job replacing my AC. After 2 years still running great and maintenance service is nicely done. I am planning on using them to replace furnace, and other inner workings.
Response from Santa Fe Air Conditioning & Heating
"There is no better compliment than continuing to use our services! Thank you so much."
Todd M.
Apr 2018
Mike C was very knowledgable and helpful!
Response from Santa Fe Air Conditioning & Heating
"Thank you for the review. We appreciate the time you took to leave one. We are glad your service was A rated. We look forward to servicing your heating and cooling needs at your next appointment."
Judith D.
Mar 2018
I have used Santa Fe for awhile at several properties. They always communicate well and arrive on time. All workers have been professional and take the time to explain what they are doing. Work is done well for a reasonable price.
Response from Santa Fe Air Conditioning & Heating
"We appreciate your trust for the care of your homes. Thanks for these kind words and hopefully the sun will shine again soon in Kansas!"
Sheryl W.
Mar 2018
very thorough and did not try to sell any repairs or upgrades
Response from Santa Fe Air Conditioning & Heating
"Thank you for choosing us for your homes heating and cooling needs. We look forward to keeping you comfortable through the summer months. Thank you again for taking the time to leave a review!"
Cody K.
Mar 2018
Punctual and educational.
Response from Santa Fe Air Conditioning & Heating
"Thank you for taking a moment of time from your day to leave us a review! We look forward to servicing your a/c for the season this summer! Have a great day."
Brenda L.
Mar 2018
Very well. They were knowledgeable and didn't try to sell me extra services.
Response from Santa Fe Air Conditioning & Heating
"Thank you for taking the time to leave us a review. So glad your experience was top notch! We know you had a choice and are glad you chose us and we look forward to helping you with all your future heating and cooling needs."
Craig L.
Mar 2018
Refer to original evaluation that I wrote in January/February, 2017 (for some reason Angies List asked me to write another evaluation.)
Response from Santa Fe Air Conditioning & Heating
"Thank you for the review! We are glad we were able to keep your home running optimally during last years seasons and we look forward to making sure you and your home are comfortable for the upcoming year. If you have any questions, please feel free to reach out to us at anytime."
Dina E.
Mar 2018
Install went well. Technician was very thorough and knowledgeable. They made sure the humidifier was in the best location to be accessible and out of the way. Provided great information on maintenance and use.
Response from Santa Fe Air Conditioning & Heating
"Thank you so much for taking your time to leave us a review. We appreciate getting the chance to service your home's needs and we look forward to assisting you again in the future."
Fredrick P.
Mar 2018
Provided a great service, particularly for the price.
Response from Santa Fe Air Conditioning & Heating
"We really appreciate the review. We know you had a choice and we are glad you chose us for your heating and cooling needs! We look forward to help keeping you comfortable for years to come."
Brad H.
Mar 2018
All is well
Response from Santa Fe Air Conditioning & Heating
"Thank you for the review! We are glad we could keep you and your home comfortable and look forward to maintaining your comfortable home during the upcoming seasons. Please reach out to us with any questions. Thank you again for choosing Santa Fe Air for all your heating and cooling needs!"
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Santa Fe Air Conditioning & Heating is currently rated 4.8 overall out of 5.
Santa Fe Air Conditioning & Heating accepts the following forms of payment: CreditCard
Yes, Santa Fe Air Conditioning & Heating offers free project estimates.
No, Santa Fe Air Conditioning & Heating does not offer eco-friendly accreditations.
No, Santa Fe Air Conditioning & Heating does not offer a senior discount.
Yes, Santa Fe Air Conditioning & Heating offers emergency services.
No, Santa Fe Air Conditioning & Heating does not offer warranties.