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"Scheduled an AC checkup for my primary residence, a single family home of roughly 1400 square feet. An on-site crew came out where a "senior" technician was training someone new. To be specific, the newbie was doing *all* the wrenching. The "senior" tech was "observing". This crew checked everything out on my condenser outside and found nothing out of specification, including the amount of refrigerant. I specifically inquired about that before they began work, and after. Less than 36 hours later, my AC system is no longer producing any cold air while the condenser compressor is running constantly. I call Santa Fe back and they send someone out to verify and fix the situation. During this visit, the technician indicates the system is almost entirely devoid of refrigerant. After consulting with the home office, I'm asked to be spoken to by the lady doing dispatch and calling the shots. She indicates that since their technicians left the residence with everything working properly, I would need to sign a waiver for them to do any further work. This was apparently because my AC system appears to have a leak. I tried to explain "with proof" how my AC system was working previously to their training crew coming out. I took screenshots of my Nest thermostat showing before and after. She wasn't having any of it, despite this second technician trying to make the situation right while on the call. Luckily, he went ahead and refilled my system. I tried calling back, asking for a supervisor or ownership, but I never heard back. Since the second technician visit, my AC system has been working just as it did before."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Excellent experience, plus our appliance was fixed!! Able Appliance Repair, the Appliance Doctors!!! Today we had Dr. Derick make a house call for our patient, a 30 yr old Kitchenaid refrigerator making noise. Derick was excellent in talking us through the diagnosis and remedy. The refrigerator Purrs like a kitten now. We are extremely satisfied customers. Thank you Derick. Please note: Derick had an assistant, our pup José."

"It went well. Technician courteous & pleasant. The work was done & filter was changed."

"Everything went extremely well. Its a small, family owned local, business. Chase was friendly, professional and did a great, neat job. He takes his time, explains everything and is very knowledgeable. The warranty is very good and I would definitely use them again. Thank you."

"Tech arrived on time and in about 20 mins had replaced a switch and everything worked like it should on a GE Profile microwave. Fred Kansas City, Mo."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"This company is simply a RIP OFF, they lure you with $99 diagnostic fee, then they rip you off when it comes to repair. My oven needed an igniter, and I ended up installing it in 15 minutes, but they wanted over $600 to replace it (all but 10 minutes), and they wanted $1600 to replace all three igniters, No ethics or busines integrity what so ever, the manager said they go by their book and refused to speak honestly or use common sense. $600 for an oven that was left open to install the new igniter. Shame on them. Stay away and consider any handy man over this scam and no business integrity. and I thought in dealing with a company out of Butler, they would have small town values and integrity. NOPE."