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"Straightforward pricing and scheduling. Overall an outstanding job."

"Great! He di d a wonderful job"

"Our bathroom desperately needed a renovation and, based on the plan and promises we received from Chris Johnson, we were excited about the project. What we didn’t expect is that once the old bathroom was torn out, the process would become a drawn out nightmare without much of a plan, workers making odd decisions on their own, and band-aids to cover up the odd decisions and mistakes made during the process. The first is the plumbing under the sink. The shut-off valves and drain pipe are so low it’s almost impossible to place anything under the cabinet. This isn’t just a simple inconvenience. The cold shut-off is being pinched downward by drywall, and the cabinet is sloppy, to say the least. The barn door guide that was glued to the floor lasted all of two months with a stopper that doesn’t stay in place. The carpet was cut too far back during the renovation and a wooden board had to be placed as a transition as a band-aid until we get new carpet (which we were not planning in the near future). This is an example of the miscommunication we saw prevalent with their team. The drywall sub took it upon himself to bullnose the new walls. At first glance, this seemed fine until the tile installer expressed frustration out loud about having to put in the tile baseboard around this bullnose. What was left was a sloppy mess of poorly cut tile and gobs of grout as they tried to round out the corners. As we looked around the bathroom, this type of poor attention to detail and patchwork to cover up mistakes became apparent. The problems continued to get worse as they tested the shower tile and discovered the tile was set wrong and wasn’t draining and drying. While Chris sent someone out to fix this, another problem was caused as the ledge going into the shower became chipped during the process. They initially tried to use aluminum edging to hide the chips. When I complained about how this looked, and that it caused the water to dam up on the ledge, they relented and tried another fix using the same material as the sink. This piece was installed without any pitch to it, resulting in water being trapped on top and not draining down. Also, somewhere during this process, they tried to patch the grout on the shower walls and used mismatched grout. Perhaps this was the grout they were using for the floor, but it is just one more of the many mistakes. While these types of issues do happen, there were other things that I feel needed to be shared as others consider hiring Johnson & Johnson. I permitted the drywall to be stored in my garage. What I didn’t know, until it was too late, was that they were going to use my garage as their shop. This caused drywall dust to coat every surface of my garage, including an expensive road bike. The bike was taken into a reputable shop and had to be professional taken apart and cleaned. This issue cost over $200 to fix but could have caused even more damage if left unaddressed. When I shared this with Chris, he just argued about it and placed blame on us for permitting them to use the garage to cut drywall (which we did not). Several times, as I expressed frustration throughout the renovation, Chris responded with such callous statements as, “First world problem just like any of my others, no ones got cancer!” These kind of statements were uttered multiple times as we felt bullied to accept the poor nature of the work. I still can’t believe anyone would treat a customer that way and say things like that. I wish the story ended here, but several months after Chris and his team moved on to other projects, we noticed the brand new grout was cracking on the bathroom floor. I called Chris, and his response was to send someone over to spot treat the issue. As I looked closer, I realized the problem was widespread. The gentleman Chris sent over confirmed that the whole tile job, including the grout, was poorly done. Chris proposed trying a plan to grout over trouble areas and dye the grout. While I had reservations about this plan, we permitted them to attempt to fix this as we wanted to allow Chris the opportunity to fix his mistakes. My reservations were confirmed as the grout began to crack and break up in chunks less than a week after the repair. This repair job, like many of the band-aids Chris used, never felt like an approach that was appropriate as we paid tens of thousands of dollars to have a job done correctly. We gave Chris the benefit of the doubt in trying to fix it, but he wouldn’t agree to do the job right. Upon conversations with professionals, the correct approach was to remove the grout entirely, but the floor appears to have never been installed correctly. I addressed this with Chris, and he was incredibly defensive and rude. The grout was “repaired” but is once again cracking. We paid thousands of dollars based on the plans, promise, and reputation of Chris Johnson. We didn’t pay for bandaids, coverups, and mistakes that were never corrected, but that’s precisely what we got by hiring Johnson and Johnson. Don’t waste your time and money with them."

"Called for some work to be done on the roof and got me more than I could’ve thought. They found unexpected roof damage i.e wind damage and hail damage. They came and took my roof off within an hour and replaced some of the osb took out my old chimneys and had the new roof on and cleaned up around the house by 1-1:30 and whole project done within roughly 4.5 hours. They sent pictures of the entire project in the start of every phase to keep me posted so I knew how far they were the entire time! They fought for me and worked with me to get me what I needed. Highly recommend for any exterior project. They will be doing my gutters and replacing some of my old siding and looking forward to them coming back!"

"In general the process went well and the convenience of on site repair would convince us to use them again. However a two week expected delivery turned into a four week timeline, and we were only made aware of the issue and delay by us making the call instead of them contacting us. Both the inspection visit and the installation visit were over an hour later the scheduled time but the technician did call a short time before his arrival. The repair job will require us to make some cosmetic repairs to the window and also fix a couple missing nails."

"I waited a year to write this review so that my wife and I could have a decent amount of time actually using what Aaron Prange (of Built by YOU) made for us. We have a small bathroom in a modern house built in 1968, which we wanted to renovate in an appropriate style. We had a recently acquired vanity top with fixture that we like a lot, but everything else needed to be changed. We consulted with several remodeling contractors before settling on Aaron. The reason was that he was the only one with a clear vision of how to proceed and really take into account our wishes. Others did not want to try retaining our new vanity top, while replacing the vanity cabinet, but Aaron was willing. He arranged for us to have a beautiful new cabinet made by Tim Graber Furniture, and he reinstalled our top seamlessly. He figured out how to expand the depth of the walk-in shower (replacing a narrow tub) without making the space seem cramped. And he had great ideas about lighting, as well as an idea for a large new mirror (also from Graber). We researched and picked out shower surrounds and plumbing fixtures (from Hoosier Winsupply -- highly recommended), flooring (from ColorTile), paint (from Bloomington Paint and Wallpaper), and we also had a mold remediation outfit (Bloom Environmental) carefully take out our moldy drywall ceiling. Aaron arranged for all the work to be done in the right sequence and with very minimal delays. He did a good deal of the demolition and construction work himself, with one co-worker. He was very good about communicating about the schedule and next steps. The work site was clean, with quilted moving mats forming a path from our front door into the bathroom. The job was completed maybe a week late, though much earlier than the other contractors were willing to promise. The job was done during the first half of August, which seems to be a busy time for contractors. We are thrilled with the result and enjoy using the space so much more than the old one. The cost was fair and stuck very close to the original estimate (barring a few things that we asked for after the estimate was done). Not everything was perfect: there was a minor alignment problem with the shower surround, due to nothing in our house really being at right angles. Some of the shower caulking has degraded by now and really needs to be refreshed, and a mounting flange for one of the shower fixtures has come loose. These are pretty minor compared to what could happen with a project in which the walls, ceiling, and much of the floor was stripped bare. I would not hesitate to call Aaron for a consultation on your next remodeling project."

"Tom and his crew were very professional. He and Lynn came to the house with samples and explained everything to us. They were not pushy at all and I like that. The Crane Board was exactly what we were looking for. It's vinyl siding that doesn't look like vinyl siding. They did and excellent job. We had some areas of the house that needed some additional repairs and they did that also. That didn't come as no big suprise. The house is 40+ years old. They wrapped the house and all the windows and doors. That left almost no painting left to do. We were extremely happy with the job that they did. They are very nice people to work with. We are having them come back to rebuild the back deck that is about to fall in. I know they will do a good job."

"Worst contractor I've ever worked with. Almost nothing was completed or done correctly. The windows are the only thing that we are completely happy with. Permits were not properly pulled, no inspections were ever passed, siding & stone veneer was improperly installed, room addition was never completed, patio & pergola were never even started. Job was estimated to take a couple of months; finally fired Mark Spencer of Legacy Windows and Doors after 1 year of being lied to. He stole our money. He is a crook."