Champion Windows and Home Exteriors of Louisville

Do not trust this company. I ordered 11 windows at a total cost of around $18,000. They came out to install them and 6 had been mismeasured. Since then they have ghosted me. I have called their customer service line a dozen times over the past few weeks and never once been able to get in touch with a real person. It has now been three months since my original purchase with no word at all on the remaining six windows. Notably they have fully billed the financing company for these windows. Terrible customer service. I wish I had used a more local company because their national customer service is worse than anything I've ever dealt with.

It was very smooth. We have not had the siding installed yet but so far they are running on time.

Wonderful! Everyone was super polite and the windows look great! Definitely will be getting the second half of my windows done by Champion as well.

My salesman Robert Armstrong was very professional and aided me through the installation on some minor problems that occurred. The installers did a great job and left no mess.

Installers seem fairly nice but left a mess at every windows and left them dirty. Was missing parts for one window that I called about and they said someone would call me in about a week (which I thought was kinda long), week as come and gone and no calls so I called again and got an answer machine. Starting to feel like they think we'll we got your $ so we are done with you. I've had people roll their eyes when I said who is windows and startup to think I made a mistake but I guess we will see. Look for updates on review depending on what happens next.

One of the service people that came was very argumentative. He spoke over the top of me several times. He said, “ don’t try and blame me I’ve never been here. “ I tried to explain that I knew he hadn’t been here before but he wouldn’t stop talking over me. He then said, “ nobody told you 1230 for a appt. They always give a window. “ Again I tried to speak and he began talking over me. He was rude, condescending and unprofessional. I told him to leave my home and he wasn’t doing any work in here and not to come back. So unnecessary for him to behave this way. His ballistic responses tell me he’s most likely had similar complaints.

We used Champion many years ago and recently bought an older home that needed all windows replaced. We only called Champion and knew they were going to be more expensive than some local handyman or small company, but we expected high quality products and workmanship. They delivered what we expected. Everyone we dealt with were professional, courteous, and timely. We had to wait about 6 weeks for the windows but I was in no hurry. Good financing. 12 months same as cash. We were so impressed with the work that we also had them order a new front door and storm door and shutters. They were recently ordered so not yet installed. I will use them again for my rear door and basement windows. .

Way too expensive for the product. Installation was not the quality promised.

It was perfect. Their pricing was reasonable. They don't make a mess, they clean everything.

They are great. The Champion of Lexington. They are all over. They are efficient. They explained everything before they get started. They are a good company. They are good. They were average in price for what they do. They were efficient, personable. They cleaned up after themselves. They were neat when they left. They did exactly what they said they were going to do. It took three days to complete, maybe two. The communication was just fine. They didn't bother me much.

They are all, extremely, nice friendly people. Everything is cleaned up & taken away. Temperatures were noticeable immediately/

Roger, Nick, Brian and Brent was on time and did an excellent install. Nick did the best caulking of windows I have seen in 40 years. Very courteous and cleaned up inside & out and moved drapes & furniture and put back. Excellent job.

I was told it would take about 12 - 14 weeks but was done in about 8 weeks.

Our room has leaked from day one and they don't respond until after I contact BBB then when they come out it still doesn't fix it. We still have not been able to put any flooring down because of he leaks. I don't want it to be unseen and then rot floor after their so call warranty is over. Bought the All Season room. Worst product and money spent on project. I wish they would come take the room away

Great -- love the color and style. Did a fantastic job!

Project went as prescribed by Champion. Can't say enough about the Champion folks. A real pleasure to do business with.

Were told at store that there would be 2 installers but only one showed up so it took 3 days to install instead of 1 like promised.

I appreciate that someone called to let me know they would lie late (15 min). They were friendly, professional & got the job done in a timely manner. I was pleased with the excellent job they did!

We saw immediate reduction in our utility bill by probably 25%. They came around on a door to door campaign. So they were in the neighborhood and made a free estimate, offered us financing if we needed it. They made it almost impossible to turn down their offer.

Robert was the contractor; great personality and excellent work. Paul the electrician: very qualify with electrical needs. Champion representations; all of these are very respectful, listen to what you want and delivered.

They did it great. They were here when they said they would be. They just do an excellent job. I have recommended them to other people. They were very professional. The guy that came out and actually did all the work was very nice, friendly and helpful. I tried to ask him some questions and he was very good about finding out what else I needed and what I needed to know and everything was just fine.

It went very well. We had checked around and they were reasonably priced. They were very professional. The work was very good. I have had no problems at all. Definitely I would go to them again.

They are very good. We were satisfied. We had no problems with the work they did. It is very good.

Job well done. Professional, efficient, good product

At first it seemed all was going well the builder seemed to know what he was doing and told me that this was his second one on his own which made me feel a little uneasy. Well as you would have it they got the walls up and part of the ceiling and I asked the question where is the heater/AC unit going? They reply was you do not have a AC unit being installed in this unit. I Stated yes I do, then the builder looked at my contract and said I guess you do but now we have a problem, the unit will not fit with these type of walls , my supervisor must have given us the wrong blueprints, let me call him and see what we can do. I was told the best they could do was to put in a window unit to make up for the mistake, I said fine then I also want a deck put on to compensate for your mistake, the supervisor stated that the deck I wanted them to build was to big to make up for their error and he would not do that for free. I stated then take down these walls and build me what I am paying for I am not spending 37',000 dollars to have a window AC. Supervisor stated I can't do that. I said then build me my deck! Supervisor said I will get you a price, I said no you either give me the deck to compensate or tear it down and start all over. He then instructed his workers to tear it down. After they finished the sunroom on June 16 th I returned home to find wood pieces still all in my yard and cigarette butts from their smoking, during one part of the construction they were observed messing around and one worker was trying to set the other worker pants on fire with a lighter. One of the workers was more interested with what was going on with his phone, constantly on it. While inspecting the finished product as they left it I became even more upset as the chalk job they did all around the inside was terrible my 2 year old grand niece could have done a better job, dirty hand prints all over the ceiling, missing screws, area's that had been messed up were chalked over to hide the mistake, I did a water test on the side of the room on the outside and found that it leaked so I had to call the flooring company to move the install to a different date. I contacted Champion to express my concerns and they sent the crew back out a couple of days later to strip off the caulk job and redo, and clean the ceilings and fix the leak. Finally they completed the job to the best of their ability and it looks a lot better then they left it In the first place however the cleaning solution they used to clean up their chalk job took the finish off the cover of the Heater/AC unit so the worker stated he would be back with a new cover to replace. On June 23 I tested the outside with water again and could not find any leaks so looks like I can get the flooring installed on Monday. My goodness had I known I was going to have to go thru all this I would have just left my deck on or went with the competitor. Can't wait to finally get this behind us