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"slow response times. no onsite visit, so had to confirm all measures myself. good product in the end."

"Poor quality of work. I had to stop his work after 2 days. He bolted the header board for an elevated platform through the metal siding on the house. There were two vertical posts near the foot of the access ramp for the deck. Some of the 4x4 posts were only in the ground about 12". We ended up tearing all of his work out and had a competent contractor replace it. Do not waste your money, hire someone who will do the job correctly."

"This is only a limited summary. Buyer, especially seniors, BEWARE! Average product, but very poor installation quality and workmanship. BCI-BathPlanet of Indianapolis arrived an hour late without calling, and no return calls from the office, sales rep., or service manager. They damaged three areas of an adjoining wall into another room using a Sawzall. And, they left without telling me. I had to cleanup the paint and drywall debris. The next day they arrived, and I showed they the damage. They admitted they damaged the wall using the Sawzall. I withheld $500 of my payment. It should have been at least $4,000. They promised the following business day, a Monday, they would have someone call to make the repair that day, but they did not show and did not call. When I called their Customer Service, BCI-BathPlanet would not return my calls total of about 20 times. I had to stop by their office twice but they claimed "there was nothing they could do" to make the service manager return calls. They refused to have the owner call me. Our sales rep. used deceptive sales practices by claiming to be a part-owner. The office told me he was not a part owner. When I visited the office they said I could only talk with the service manager. Shower shelves fell off the walls. Caulking was very poor. After almost three months they finally attempted to make some initial repairs. So.e were satisfactory, but others were so bad I had them remove parts of the decorative trim because they said "it was the best they could do"."

"Josh used the wrong connector in both our showers. He replaced one of them and the leaking has stopped. However he refused to replace the one in our main bathroom. The leak was in the wall and we did not see it until it had warped our brand new laminate floor that we had installed. He cussed out my husband, told me there was nothing I could do about his NOT repairing his work and refused to even replace the leaking part. My husband had to seek help to get the leak stopped and now we will have to pay someone to come in and repair the damage he caused. He claimed it was a faulty part but the plumber said he used the wrong kind of connection for the copper pipes we had and that it would always leak. Now we are worried that the shower he supposedly fixed will also leak. We also hired him to do a job for us in Illinois which he was paid in advance for and refuses to complete. He wanted to bring his entire family to the job site and camp out. When we told him we had heavy equipment out there operating and he could not bring his kids, he refused to finish the job. He told me that he talked to his attorney and that there is nothing I can do about his shoddy work or his refusal to complete the jobs or his refusal to fix the damage he caused. He showed up late and left early many days and caused the job to take much longer then it should have. He put a whole in our drywall and fixed the drywall but had to repaint the bedroom to match the color. He did not remove the wall paper at the top of the wall to do the paint job correctly and he painted about a three inch stripe of white on the ceiling on one side that sticks out like a sore thumb because he did not repaint the rest of the ceiling. He put in an outlet for me but the whole is too big and the outlet cover does not cover all of it. He did not put the trim up in the shower along the floor and there is a gap. He did not use the correct caulk around the tub and never came back to replace it. On the house in Illinois he put down the floor but did not mark or cut out the vents in the floor. The gap he left next to the wall is too wide and can't be covered by the trim. We have to pay someone to fix the gap and we have to pay another person to do the floors in both bathrooms that he was already paid to tile. The shower he put in our one bathroom does not drain properly. The drain is not the lowest place in the floor and I have to manually make sure the water drains. The shelf he put in my shower is too long and sticks out past where the shower curtain goes so I have to cut and tape the shower curtain around the shelf to keep from getting water all over the floor every time I take a shower. He was very friendly at first but very belligerent and cussed us out when he was asked to complete his work and/or repair the damage he caused. He brought his wife to the jobsite and she tried to start a fight with me. I do not want to fight. I do not even want him to ever come back into my home. I do think he needs to pay us the money he cost us and the money he was paid for work he did not do. I also do not want to see him do this to anyone else."

"Installation was professional and without any problems. Follow-up service completed within 2 hours of request and addressed the issue that day resulting in fully functioning retractable screen."