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"Reliable Roofing Summary: With clear conscience, I can give my highest recommendation to Reliable Roofing. I searched for more than a year, interviewing at least 6 roofers, before I found one that was honest, and presented a technically accurate view of the job. That was Reliable Roofing. As a bonus, their quote was entirely reasonable for a quality installation with quality materials. First, their communications are terrific. Reliable employs a pivot person in the office who is easily reachable by phone, returns calls promptly, and can handle most anything related to scheduling and billing. With most companies, you have to leave a voice mail on the cell phone of an overworked supervisor, running around the field, who never answers your call promptly. Not at Reliable. This communications emphasis runs through the whole operation down to the working roofers. They engaged with me fully, explaining everything they were doing, and offerd suggestions and options for, me to decide, that involved both the function and appearance of the roof and gutters. No job the size of a roof ever goes off without a hitch. The question is: what is your company prepared to do about it if there is an error. The President of the company, Abraham Gordillo, was no stranger to the worksite, and appeared regularly to inspect. They work to catch and correct any mistake on the spot, and any concern I had was rapidly and professionally taken care of. Just after the roof was complete, we had 7 inches of rainfall in two days, and I inspected every inch of the inside of the roof for leaks. I found three small drips, close to each other at the base of the chimney. The roofer who I had watched spend half a day obsessively flashing around the chimney, came out the next morning, and found that the leaks came from the top of the chimney itself and were not the fault of the roofing installation. Nevertheless, he then spent the rest of the morning fixing a problem that wasn’t Reliable’s responsibility so that, in the end, I had a completely dry attic. Which, of course, they knew was the ending I needed, and saved me hiring a chimney man. Part way through the job, I decided to change out the gutters and downspouts to larger sizes. I asked the lead roofer about it, and he got right on the phone with their gutter lead, described my job, and got a terrific quote on the spot. When the gutter men completed their job, they were short one small elbow and said they would send someone out the next day with it to finish up. The next day, the lead gutter man came by with the part, surveyed the whole job, and decided that two of the downspouts would have been more attractive in a different orientation. So, although they were completely functional, he took them down (2 stories), and rebuilt them in a more attractive way. You really do want an OCD (his words) gutter man on your job, who isn’t afraid of work. The last thing I’ll mention is overall quality of materials. I know a good deal about roofing. I had measured the thickness of the metal used by the other contractors and caught them in lies. Reliable Roofing doesn’t even have coils in the lighter 29 ga. (does meet code), but starts at 26 ga., which I wanted. The same was true of the underlayment used between the new tar paper and the steel. Top quality, tough material. Here’s what you want to know: I would hire them again in a minute! And they also do general construction work , in fact, so I may have the need to. And I’ll sleep well at night doing it, because the roof is just as quiet as an asphalt shingle roof. -Neil Brunton Satisfied Customer"

"Choose a professional establishment. Day 1: They broke a water line and left it spraying all over the joists and dripping from them. Crew left didn't say a word had no idea there was a problem until I turned on the kitchen sink. I had to go purchase the cap and cut the line to fix. Day 3: They broke the Refrigerators water line and it leaked out onto the floor or I would of never known. Then, I had to buy a new waterline for my fridge and replace it and of course the new line was larger. Day 5 and beyond: They came to fix stuff but never finished the job. I finished the work they left undone including buying elbows, piping and other parts and pieces. Additionally, they ran the drainage from the AC into the drain tile. Which is 50+ feet of linear tubbing away from the sump pump, so water will be sitting in the crawl space all summer. They never paid me for my labor or a single part or piece I had to purchase to fix their mistakes. The best thing was Easter when the sun came out and my family went outside and found all the cigarette butts in the grass and the mulch. Do yourself a favor and go with professional establishment I know I will."

"Excellent! They were present every day, worked all day. Very efficient, considerate, pleasant and knowledgeable. Very conscientious. Cleaned as they went with very little dust left after any chore. Will recommend them highly and will hire them again!"

"Overpriced! 5 hours spent at our house over 2 days. I didn’t see an itemized list of charges until the receipt after payment. Original estimate was over $2400! I removed items I knew our electrician could do for less. Estimate still $1800, but I thought I’d be happy with the quality. When I received the itemized receipt afterward, I noticed they charged $189 to repair the porch railing. This was minor repair - requiring 1-2 nails in 2 areas total. Buying an air powered nail gun costs less than $189. And they only fixed 1 of the 2 areas, so they didn’t even complete the task. The power washing done before painting the railing was minimal and suboptimal. I immediately contacted Mr. Handyman and was told that my questions would be reviewed. Silence. I’ve had an electrician come to our house- 8 hours of work including the 2 things that I removed from the Handyman list. Their work was more extensive (8 tasks), total charge $650. I’m blown away by how overpriced Mr Handyman is! Beware"

"Jay and Terry Holm and their team did a great job. This is the second time they have undertaken a major project at our house; two years earlier they renovated our kitchen and two baths, installed new windows throughout the house, and painted the interior. They and their employees are not only true craftsmen but also genuinely nice people. They arrive on time as promised and work steadily and hard throughout the day--in this case working outdoors all day in the summer heat and humidity. Their prices are not inexpensive but, for us, the confidence we have in the excellent quality of their work and the professionalism of their team members makes the cost well worth it."

"Very happy with the entire process. Communication was great and Eric even brought Reggie to house the day before the job started to introduce him so I knew who to expect in the morning. Reggie and Cole were great. They took special care to respect my home and did incredible work. My wife and I couldn't be more pleased with the finished product."