Mastercare Incorporated
About us
Family owned company with six employees. We generally do not use subcontractors (except for some finishing restoration work on water damage claim). We are a CleanTrust IICRC certified firm. Before we hire someone they have to pass a drug screen, criminal record check and driving record check. We are aware that we are sending people into your 'castle' and take that responsibility seriously. We do guarantee our work so if there are concerns or questions we ask that you call within 48 hours of our visit and we will return to address any question. Angie's List members receive a 10% discount off most services.
Business highlights
Services we offer
& Natural Stone Cleaning, 24-hour Emergency Water Removal Service and Advanced Structural Drying., AirDuct & DryerVent Cleaning, Carpet, Carpet Repair and Stretching, CeramicTile&Grout Cleaning&Sealing, Furniture Cleaning-Fabric & Leather, Granite, Hardwood Floor Cleaning&Polishing(not refinishing), Marble, Oriental & AreaRug Cleaning, Pet Stain/Odor Treatments, Polishing&Sealing, Tile Floor stripping/waxing/burnishing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 7% | ||
| 0% | ||
| 0% | ||
| 0% |
"Thank you for taking the time to send a review on our service [Member Name Removed]. We very much appreciate that you let us (and others) know that we did a good job and that you have confidence in our company. Again, thanks for both trying us out for the first time and taking your time to give us a review."
"Thank you for your continued confidence in our service. We appreciate your business."
"I hope that your move went well and you are enjoying the new neighborhood. Thanks for your positive review and we look forward to helping with any cleaning needed in the future."
"Thank you so much for your kind and timely response. We appreciate your input and value your confidence."
"We appreciate that you took the time to review our service. As always, input helps us to continue to grow and improve."
"Thank you so much for sharing your satisfaction with our service with other members. We appreciate hearing back from our clients whether the comments is positive or constructive criticism. We cannot improve without your feedback so it very valued. I am glad to hear the sofa that you were concerned with rejuvenating did come out well."
"We so appreciate you sharing your thoughts about our company and service technician. If there is every a time that you want to share any constructive criticism or positive comments we would welcome your call. We are happy that you had were pleased with our work."
I thought my pets had ruined the hallway, but after Nick's work, the carpet looks like new.
I had two teenage boys in two of the bedrooms, and over the course of the year, they had spilled much, including red sodas/fruit drinks, greasy ramen noodles and Chinese takeout without always cleaning up afterwards. After Nick was finished, all the spots and stains were gone from their rooms and the stairs.
In my room, stains included a spot where my mom had spilled concealer and a streak created, ironically, by a carpet cleaning machine I had borrowed from a friend. Unfortunately, the concealer did not come up, but everything looked great.
The cost was far less than I anticipated, and upon his leaving, I was given a bottle of professional spot cleaner. He chatted a bit at the end, asked if I was pleased with the work and left. I belatedly wondered if I should have tipped him at the end, if that was why he asked a couple of times if I was content with the work, but he wasn't pushy about it.
"Member, I wanted to thank you for taking the time to share your positive experience with our office personnel and service technician, many people do not and we welcome both positive and constructive feedback. I did want to let you know that, while some people do tip the technicians, it is not at all required nor expected. We train the techs to ask at the end of the job for clients to look over the work and if there is anything that is less than satisfactory to go over the areas for them. We know that not all things will come out with 'regular' cleaning but we want to give the best effort possible. If the areas do not improve, this also gives the technician an opportunity to discuss with the client possible stain removal options (if they may help) or why this particular area is not cleaning up well. Our technicians have attended years of classes and a lot of information to share about carpet, upholstery, air duct, dryer vent and tile/grout care. So this was probably why he was asking if everything was okay. We would never want someone to feel they must give a tip so please do not worry about that."
Brandon arrived five minutes early, asked me to show him the areas I wanted cleaned and then gave me a written estimate which was the same as the telephone estimate. He then vacuumed all the areas to be cleaned. (In the past, other companies I have used told me to vacuum thoroughly prior to their arrival.) He then proceeded to do a better job of cleaning than I have received from any other company. The carpet in my living and dining rooms is over 8 years old and it looks excellent. I never thought the area just inside my front door would ever look good again but it looks like new. Brandon asked me to look at what he had done to see if it met with my approval. I asked him to go over two small areas by doors and he did.
The process start to finish took just over 1 1/2 hours.
Licensing
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