Get matched with top fireplace pros in Indianapolis, IN

"The work was delayed for one thing after another and the job has never been completed. NO work was ever carried out for the rebuilding of the brick courses on the fireplace chimney. The crown on the fireplace was never replaced per the contract, but left partially broken and cracked with water intrusion during the first winter after the supposed rebuild and liner installation. The stainless steel liner had to be "undersized" due to unforeseen issues once the work had been initiated. They charged a "research fee" to match / find the proper brick which they brought in less than a full pallet and far short to carry out the complete chimney rebuild. After being advised of the owners "back back after a fall" and the inability to finish the terms of the contract, I never heard from the owner again. She had no problem walking away with the deposit of $5,700 on a $11,900 contract, so I guess her back wasn't all that bad!"

"Ted was excellent from beginning to end. He arrived early and/or on time for each of our meetings. I explained to him we wanted a custom bar with cabinets and drawers built into an alcove in our living room. I drew him a photo of exactly what we envisioned. Several weeks later, we had the exact cabinets from our drawing delivered to our home. Ted kept in touch during the cabinet making process and alerted us as soon as they were ready. I should mention we live in a century old house with uneven floors and walls. Ted expertly installed the cabinets...you don’t even notice that space is uneven! We are so happy with the work and price. Will absolutely hire again!"

"Very unprofessional approach, they don't even take responsibility of their work done especially after getting paid. Even threaten customers they would send their names to collection if any customer asks to dispute the payment due to their no responsibility attitude of the service performed by them."

"My wife and I hired Custom Floor to complete a floor and countertop project in our newly purchased home. The scheduling and picking out of material went very well until it came time for install. The office staff did not communicate our requests to the installers at all. Throughout the project it was a disappointment. The install team was very nice and polite but were told very little of what they would be doing for us. So they came unprepared daily. At first they were told to go ahead and install our countertops without allowing my wife and I first to view the slabs (which should never happen). The salesman called back stating we should just "trust him" and have it installed anyway. We'll we didn't. Once we viewed the slab and OK'd it they installed and didn't round any corners. The installers then proceeded to argue with us, the customers, that no we never wanted them rounded from the beginning. Again, a breakdown in communication between those who took the order, and those doing the work. Next we called to follow up on when our backsplash was being installed and were told we never ordered one. My wife and I took pictures of the tile we wanted, countertops we wanted, AND backsplash we wanted all in the same day and submitted to the sales associate. WHO is standing in the very pictures from their store! You cannot say we never ordered backsplash when you are standing in the picture of the product I ordered. So, the backsplash install is pushed out due to this error. Next our floor for the upstairs was 'lost' and had to be special ordered and come in via train. Custom Floors stated they would install well before my movers were scheduled but they failed to follow up on when the install would happen until day of move. Mind you, the floor was supposed to be done by now and on the day when my movers are arriving we get a call that the floor would be installed that afternoon with no advance notice. Now that the work is done, we are unable to speak to any of the schedulers or sales associates as all internal associates on the project conveniently no longer work for Custom Floors anymore. The quality of the work the installers did was top notch, but these people need to get their act together in the office."

"American clean and seal did a great job and used a superior product to seal . I have noticed my neighbors use other companies and their Concrete is now discolored . I would highly recommend !"

"When they were done, the grill looked like new! Great service."

"they did excellent job, all the way across the board. I recommend their service, they were on time, friendly and did a good job."