The Mad Hatter Chimney Service

Great job!

He didn't go on the roof which I think he should have, but did a good job.

Deceitful. On 20 June I paid $99 for an assessment for a chimney rebuild, and Warren came to my property and provided me a reasonable quote ($3750). After comparing other bids, I called Warren on 3 July and scheduled the work to start on 30 July. The $99 would be credited towards the job. On 26 July Dennis called me and said Warren had erred, and the job would cost $5091 (a 35% increase). When I asked to meet, discuss and negotiate, he refused. Take it or leave it. I received a revised job quote via email reflecting the $1341 increase, and they had back dated it to 3 July. I visited the office on 27 July to discuss the situation, but the admin, Leeann, would only agree to refund me the $99. She sent a “credit memo” via email, but it has not posted to my credit card and, frankly, I will be surprised if it does. Don’t waste your time with this dishonest organization. They’re not worth the risk.

Everything went great. He called because he was available early and wanted to know if it would be ok to come earlier then planned. When he arrived, he introduced himself and verified the scope of work requested. He went straight to work. When complete he explained everything he did, showed pictures of things that would need work, and answered all of my questions. It was only $150 for the inspection and cleaning and I received my receipt with the pictures he had taken within minutes. He was quick, clean and very professional. Thank you Mad Hatter for a great experience.

They were efficient and friendly. So far, so good, with the quality!

Perfect! The owner was actually the one to come to the house and explained everything to me in my language. Very professional and friendly. Excellent service.

Had a good experience. I like the way they were, the way they handled stuff. They are really great. They are punctual. They couldn't be nicer, personable. Their price is in the ballpark. They came when they said they would come.

No problems

Great job! Very professional. I've recommended to friends & will definitely use again. ??

He was very nice and did a great job

Called when was ahead of schedule and asked to come early. Very detailed inspection and gave us information about the fireplace insert and about getting a owner's manual. Great experience and great service.

Professional, prompt, courteous, job completed satisfactorily. Will use again.

Warren was very knowledgable and professional.

Dennis from Mad Hatter removed our old insert and installed the new one. He was careful not to create a mess and did the job quickly, professionally, and at a good price.

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I thought the technician was very knowledgeable and did a thorough inspection. H gave excellent advice as if it was his own. very friendly.

The service was excellent - friendly, courteous and timely.

Mad Hatter was very clear with the description of the work that needed to be done, approximate timing of the work, and detailed estimate associated with the proposed work.

Mad Hatter was great in addressing our questions regarding chimney cleaning (top down or bottom up?) and provided refresher instructions on fire safety and chimney flue us.  They were attentive with our questions and concerns with repair of the chimney due to age and some original construction issues.

Would highly recommend!

What a nice experience to be greeted with a happy face; and the work accomplished was very thorough. Dennis was a nice guy to meet. I also recommend them for chimney service. These services are so important to maintain and keep a good working fireplace.

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