Guardian Chimney Service

"I remember your name and this job in particular, even though this occurred nearly TEN years ago, and you are posting your dissatisfaction now. And I disagree with your insinuation that my dealings with you were somehow irresponsible or dishonest. I was neither. The money paid was for completed work which included stainless steel cap on furnace flue, stainless reline and insulation of fireplace flue; scaffold rental and setup to aid in completing that reline. The chimney was extremely tall with a steep roof. Hence the need for scaffold for all aspects of the repairs. It is true that I suffered a devastating back injury (L4, L5 vertbrae fractured) that prevented me from finishing the last phase of the repair. And I had to make the prayerful decision to not continue on the brick work due to the injury. I dont know if you've ever climbed scaffolding, but doing so with a broken back is not advised. More than half of the work was completed, and why that part of the repairs cost $5,700 (the complications encountered with just the reline should have added $1500 or more to that part. I had to make the difficult decision to not complete the last phase of the repair because of my broken back. I communicated with you and your wife/gf during every stage of the repairs. And, while you make a joke in your comments that "her back must have not been too bad because she had no problem walking away with the $5700"- I stated earlier that was payment for repairs that were completed. Making the prayerful and difficult decision to not complete the last phase, AND to communicate to the homeowner why was not taken lightly. And you "never heard from the owner again" because there was no need for me to contact you, since I had provided explanation about what was going on, as well as an invoice for the work that was completed, which also served as your receipt for payment on that work. Though you make light of my severe back injury, I hope and pray that you never experience the kind of pain that I have endured now for many years."

"Guardian Chimney Service has been in business for 21 years. I have thousands of satisfied customers who have become "raving fans" of me and my company. This is the first I have seen or heard of this customer's dissatisfaction. And I also dont know when this was posted, as it is 4 years old now, and I check reviews regularly and havent seen it till now. My response is- Since I normally accept payment at the time service is rendered, (and almost never need to "call for payment",) I am uncertain about the information contained in this post. There must have been some kind of misunderstanding regarding follow-up. If the customer would have contacted me about any questions he would have had, I would have immediately taken care of his concerns. It is my goal to be very attentive regarding communication with my clients. I'm sorry that Mr. [Member Name Removed] believes he had a less than optimal experience."

"Im sorry that this customer was not happy with her service. I would be very curious as to why caulking solved a damaged pipe problem, as this is not a recommended repair for UL Listed damaged pipe. While some pipe can get damaged during installation, if the gap is actually due to installation then the installers know to correct the issue PROPERLY. Besides warped pipe joints, there are other indicators to support the conclusions of an opinion of possible damage from previous flue fire, from a professional sweep with nearly 20 years of specialized training and experience. I pray that the flue pipe will be safe for the new homeowners when and if they use the fireplace."

"We have serviced/repaired [Member name removed]'s fireplace/chimney several times over the last 16 years. He is one of our many faithful clients and we greatly appreciate his business and his trust in Guardian Chimney."