Get matched with top home automation specialists in Hayden, IN

"Bought security through ADT mainly for the automation options that come with the system. My spouse loves being able to turn on and off our lights in different areas of the house while we are gone. We travel often, so giving the illusion that we are home is a good deterrent."

"The Smart Home features they installed, such as thermostat and door locks, etc. do not always work. For example, the Honeywell thermostat can no longer be operated from our phones and is difficult to install. Remote door locks are also unpredictable."

"I had an absolutely terrible experience with this place, and I would strongly recommend avoiding it. I called ahead for a simple key to be made for my 2009 car, and was quoted $45 over the phone. But when I got there, the price suddenly jumped to $144 due to various "add-ons" they conveniently didn’t mention upfront. Okay, fine, I decided to go ahead with it. I asked how long it would take because I had an appointment in an hour to release balloons for my girlfriend’s son who passed away. They told me 15-20 minutes. After waiting for more than 40 minutes, I went to check on the progress. That’s when I found out the person struggling with the key was actually the owner. I simply asked how much longer it would take, and his response? He told me I was “being pushy” and that I wasn’t helping the situation. I wasn’t being rude, I was just asking for a time update. At this point, I realized I was going to be late for my appointment , so I said I couldn’t wait any longer and would just come back. The owner got visibly upset and tried to tell me I still owed him for cutting the key, despite the fact that the key didn’t even work! I told him I wasn’t going to pay for something that was useless, and his response? He called me an “*******”! He tried to pressure me to pay for services that he didn't do. I asked if he was the owner, and when he said yes, I told him that’s not how you treat customers if you want to earn future business. It was honestly shocking to see such unprofessionalism, especially coming from someone who owns the business. He couldn’t have cared less about providing good customer service, and his attitude was completely disrespectful. If you want to be treated poorly, with terrible customer service, and a bait-and-switch pricing tactic, this is the place to go. But if you want to spend your money where you’re treated with basic decency and respect, take your business elsewhere."

"At the beginning John McGee was professional and helpful, and advised us on the best products to purchase. They then installed a swing gate with internet gateway and keypad, and attempted so set up two automobile remotes (per their quote). They had to come out a couple times to set up the gate correctly, and were initially responsive. They have not provided working remotes, however, and have not responded to our requests to correct for two months. At first they said the remotes they provided did not work because they were getting interference from an ultrasonic pest controller in our yard, but still did not work after turning those off and resetting. John then promised to drop off a new set with different frequency, but never did, and then ghosted us, never responding to our texts, calls and emails asking for an update. We paid in full, but they did not complete the job and customer service was horrible after the first couple interactions."

"They have excellent service"

"Glad it's easy for some with no experience and I could save money along the way."