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"I contacted Service Plus/Hope Plumbing on a Friday around 4 p.m. after the gas company shut off service due to a leak, leaving my tenant without heat. They charged a $675 diagnostic fee (which they later offered to remove) and quoted $2,130 for repairs, promising the total would be no more than that. After more than eight hours on-site, they said all leaks were fixed and the line was holding pressure. An hour later, the gas company retested the line and it failed. Despite repeated calls, no one returned until Monday at 11 a.m., nearly 40 hours later. The new technician said the home needed a full re-pipe for an additional $1,500 and told us the account would go to collections if we didn?t pay for the failed repair. He also asked my tenant if she wanted the gas turned back on despite an active leak. I hired Absolute Comfort, who found and fixed the real issue in under 30 minutes for $650. Based on this experience, I cannot recommend them."

"Bill from rotorooter helped us get a lot of stuff sorted out. Very honest guy with a lot of knowledge."

"They got the old sump pump removed and installed the new one. They even disposed of the old stuff which I greatly appreciated. They were wonderful and would call on Greenwell Plumbing again."

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"They were pretty good."

"Arrived on time and did a great job."

"We hired Bedell to install a ductless mini-split heating/cooling unit. The installation went smoothly, at a fair price. Within a month and a half, the unit's indoor head unit's coils started to freeze over and it no longer cooled the room. Bedell's team came out and tested the refrigerant pressure, which was very low, and recharged the refrigeration. No further diagnostic or leak testing done on this visit, despite a loss of refrigerant. Within a few weeks, we experienced the same problem (very little cooling and frozen over coils in the head unit). During their second trip out, they identified a leaky refrigerant-line flange attached to the head unit. They tightened the flange and recharged the unit. Three days later, same problem, except the entire head coil was frozen over after a running the system in cooling mode for an hour. It seemed like they made the problem worse. I scheduled another repair visit, which they blew off completely, without notifying me. I scheduled a second visit, which they blew off completely. When I called the lead HVAC technician, he told me that the owner had cut me off from service...that the installation had become "a thorn in their side." And that's the last I heard from them. I hired another company to inspect and repair the system. They immediately identified that the flange had been installed incorrectly and was leaking wildly. The tech's leak detector sounded like a Geiger counter at ground zero in Chernobyl upon entering the room! Before he even approached the system. They diagnosed and properly fixed the flange. I'm out an additional $1000, but at least now I have a system that works, and an HVAC company I can trust."

"The installation was done professionally. The installers were great and answered all questions with enthusiasm. Very knowledgeable. The water softener is a great product and exceeded all expectations. Great company"

"It was quick and reasonable price."