Get matched with top basement waterproofing pros in Dyer, IN

"We were very unhappy with EverDry. They did not explain clearly what they were going to do and cut through my carpet in several places, so I had to hire another pro fix it and to replace the baseboards that EverDry removed. EverDry gave me a small rebate, which covered the cost of repair, but I thought they should have paid for a new carpet to be installed, given the major damage they did. They were extremely expensive and I strongly recommended that others be extremely cautious about hiring them, making sure you understand exactly what they will do to your house to complete the job. "

"I have hired Permaseal to fix my unleveled patio concrete floor that was and still causing rain water to get to my basement, I have paid them $2,014.33 as down payment, they showed up one month later for the job, which is injecting foam under the concrete slab to lift it back to its original correct level. I came back home that day to find out that they have left and that the concrete slab was not only still unleveled, but they cracked it and patched it on multiple locations. I have called their customer care number more than a dozen times in attempt to understand what is going on, and on each occasion, I was told that the project manager was going to contact me back, which never happened until i made the next call, They have finally explained to me over the phone that it was the best they could do and that they could not fix my patio floor. I asked for a refund and did not hear back. I have documented pictures of before and after showing that the job was not done and cancelled the check with the remaining balance. I have not heard anything back from them since then, until i started getting debt collectors' emails on December the 5th from a business called FCR Services."

"Good work in general; our basement no longer sees water for over 3 years now, which is the most important thing. But there were some real issues: The biggest issue is that USW did not adhere to local electrical codes, and did not arrange for a final inspection of the project. So we didn't find out that it wasn't to code until years later, and now it's a big hassle and minor cost to fix and get the permits. Ask your local gov yourself what you need to do for permits and inspections; don't rely on USW! USW said they would seal any foundation cracks found along the way; they didn't do this until I bugged the warranty dept about it (but they did do it eventually). USW sent someone out for the "annual checkup"... over 2 years after the install. It's a good thing they (eventually) did, because they discovered the backup battery wasn't charging. Now I know to check this stuff better myself. Prices also vary wildly and are kind of negotiable (I'd give more detail but I'm out of space)"

"They did an excellent job on my basement they were professional and polite. They cleaned up after the job. They kept me informed as they did the work."

"They did an excellent job on my basement they were professional and polite. They cleaned up after the job. They kept me informed as they did the work."

"Salesman here 6 hrs. Quoted over $30lk got down to $25,500. Of course it was a good for today sign now price I had more estimates lined up but after 6 hrs and him acting like he was my husbands new bf and beer buddy he signed. Scheduled walkthrough- that was cancelled. Started work and had ?issues? that walk through would have found. Blew circuit breaker in workshop of basement, we now need an electrician bc even w replacing the circuit breaker w a new breaker it still turns off. Quotedi time length/ what they would be able to do by salesman- all wrong. Workers say it will be twice as long and what sales man said they could go around they can not. Workers are extremely polite and nice. Will update review when they are finished w work. Today 7/30 will be day 3. "

"In drilling holes in our laundry room floor they drilled two holes in a hot water pipe. The repair work and expense related to this was greater than the cost of their work. No verbal or written mention was ever made about identifying the location of water pipes. I assumed (mistakenly) that they were professional enough to either ask me to have this done or be able to do it themselves. Their response to my complaint was to send me a copy of my contract reminding me that they are not responsible for "cosmetic" damage and that complaints must be settled through arbitration. "

"Steve was absolutely awesome ! He and his crew did a fantastic job on my basement and I would definitely recommend them to anyone who is in need of a quality company with fair pricing for your waterproofing needs! 5Star ."

"I wish all the contractors on this basement project were as good to deal with as Family Waterproofing. Throughout the whole process, communication was good. Ken the owner was responsive and patient in answering all my questions and addressing concerns. They prepared a detailed contract of all work to be performed, and did what they said they would. I like that they did an exploratory dig after signing the contract to make sure we had a solid plan and avoid any surprises during installation. There was an area under the basement stairs and an old cistern that required a creative solution. They came up with a solid plan that didn't add extra cost. I asked them to pour some extra concrete under the stairs which wasn't included in the contract, which they did for a good price. The crew was friendly and had a good natured camaraderie on the job. The overall cost was very fair and we received great service and quality. They are honest, care about their customers and want you to be happy. Now I'm looking forward to a big rain!"

"STAY AWAY FROM THIS COMPANY. They took my 1st half deposit and then vanished. I have called multiple times. Spoke with someone once and they promised a call back. Never did. Emailed and no response. This was over 4 months ago. Nothing. They stole my money. Sales guy was John Mullikin. Here's their class-act response by chat. The best response I've had yet. "Conversation closed by Erika"."