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Carpets Plus Colortile

Ceramic Tile, Flooring Sales and Installation, Carpet Sales and Installation,

About us

Carpets Plus Colortile Bloomington, Indiana has been locally owned and operated for over 20 years. Our strong dedication to the community has been the back bone of the business. Combined, we have over 150 years of flooring experience. Our installers are professional, friendly, and timely. We strive for customer satisfaction both in the showroom and in the home. This dedication to excellence all began with a mission; Our goal is to exceed our customers' expectations in quality, service and value, while continually increasing our knowledge in both products and installation expertise. Our core values are honesty, integrity, and hard work. Over time, we have developed strong vendor relationships that allow us to have a large selection of products that are cutting edge. Our sincere hope is that we have the value and selections that customers desire. As a result our showroom is ever changing to keep up with design trends. Addition Address: 901 S College Mall Rd Bloomington Indiana, 47401

Business highlights

28 years of trusted experience

Services we offer

Sales & Installation of Flooring Products, This includes Bathroom Showers, Backsplashes, Fireplaces, Hardwood, Tile, Carpet, Vinyl, Cork, Laminate and other flooring options.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.786 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
13%
3
0%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 1-25 of 86 reviews

Kevin H.
11/2017
5.0
ceramic tile
  + -1 more
Very well. Randy and Marty were great to work with. Marty did an excellent job tearing up existing laminate flooring and cutting new tile to compensate for uneven walls. Would recommend these two !
Description of Work: New tile in Jack and Jill bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

Kathleen D.
07/2017
5.0
carpet installation
  + -1 more
Work was done quickly and clean-up was done well. We are pleased with the result.
Description of Work: Replacing carpets in three rooms and a hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Janet H.
05/2017
1.0
ceramic tile, flooring contractor
  + 0 more
I am very dissatisfied with this company! Carpets Plus Colortile were contracted out by Harris Services to restore my floors in my half bathroom, laundry room, and pantry after a small pipe broke in the bathroom the guy they sent was by himself he finished the pantry, and the laundry room and he was working on my half bathroom when he did not realize there was nothing holding up the sink; he leaned on it and the whole sink came out of the wall onto the floor the big pipe behind the sink completely broke off. There was water gushing out of the wall damaging six rooms and the garage closet. After he started, I add to leave to go to the doctor I was not gone long when I came back the garage door was cracked open with blood on it and I could hear the guy yelling for help. I went in and found the guy trying to stop the water that was gushing out hitting the wall and going down the furnace vent he told to me call someone immediately to come to shut the water off so I did but the water damage was very extensive to my house I do not know if they took responsibility for the damages; they did not send anyone from their company to assess the damage. Harris Services took a ton of pictures and fix most of the damages. Carpets Plus Colortile should have come out to assess the damage to my house too since they caused the damage. They did send another guy out to tear out the second water damaged floors and he replaced them they are okay but the carpeting in two rooms that got soaked they were not cleaned by Harris Services nor Carpets Plus Colortile so my carpets smelled awful for a very long time I could not go into my family room nor the game room in the basement for a very long time because I have breathing problems I have asthma so you can understand why I am very dissatisfied with Carpets Plus Colortile!!!!!!! I found out the carpets are not salvageable they have possible mold on the carpet pad that is still causing a smell, rust stains, and discolorations even after I had them cleaned. I have a right to very dissatisfied with this company!
Description of Work: Floors replaced in my Half Bathroom, pantry, and laundry room.

Rating CategoryRating out of 5
quality
3.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0


CAROL R.
04/2017
5.0
ceramic tile, flooring contractor
  + 0 more
Purchasing the tiles went well, and the contractor was excellent.
Description of Work: New tile job in shower and floors in bathrooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpets Plus Colortile
Thanks [Member Name Removed], We are glad to hear from another satisfied customer, please let us know of any other projects that we can assist you in. Thanks again we greatly appreciate it.

Mark S.
11/2016
5.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
Very well, they arrived at the appointed time and completed the work quickly and professionally. The first time I purchased from them, I did the installation. I caught a sale and received a substantial discount. But the next day, they phoned to say that they had decided to use the same flooring in their sales display, and that they would reduce the price to match their dealer cost. I don't know of any other place that gives discounts after the sale. When I installed the engineered flooring, the pieces were not locking together properly when I followed the manufacturers instructions. I phoned to ask for help, and they gave me the mobile number so I could talk to one of their installers. After a brief conversation, I was able to complete the project successfully. I have dealt with them on three projects, and they treated me very well each time.
Description of Work: They have laid carpet and engineered wood flooring in my house. Also, I have purchased and laid engineered wood flooring from them and installed it myself.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wayne S.
08/2016
1.0
hardwood floor
  + -1 more
Awful. We were sold a wood that we were told was much harder than hickory (which we had already purchased) and the floor ended up being softer. CarpetsPlus did nothing but tell us we should have expected it and that the manufacturer would never honor the guarantee.
Description of Work: Purchase a hardwood floor that would hold up to dog traffic.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$1,274.63

Response from Carpets Plus Colortile
We have reviewed the details related to Mr. [Member Name Removed]'s purchase of the Acacia wood that was installed on his floor by an independent contractor. Our sales person, Kerry did tell Mr. [Member Name Removed] that the Acacia had a Janka scale rating of 2200 and he is correct on what they call "Small Leaf Acacia". This is the information shown on the Bella Cera rack he purchased from, and is only known as Acacia. However, the material that he chose is called "Big Leaf Acacia" and this is not listed on the rack. It has a hardness of 1700 not 2200. This was unknown to Kerry or for that matter any of us. We still do not feel this difference in hardness would make a difference on the floor scratching and denting. Wood is considered a soft floor and even Brazilian Cherry that has a Janka rating of 2820 and it does dent and scratch. There is no such thing as a wood floor that will not scratch and we would never tell someone a wood floor is dog proof. While scratches can be minimized by having a harder wood, a wood floor will scratch. We did contact Dan Piercy, our representative for Bella Cera wood floors. He and Mark Breedlove, our general manager did contact Mr. [Member Name Removed] and inspected the floor together. Mr. Piercy indicated there were scratches which appeared to be from the dog and indentations that appeared to be from construction damage. Mr. Piercy informed the [Member Name Removed]'s that the indentations/scratches were would not qualify for warranty consideration. Mr. Breedlove also compared the finish from the sample board to one of Mr. [Member Name Removed]'s purchase and the finish was of the same quality. Mark Dougherty, one of the owners of Carpets Plus Colortile, has been in contact with Mr. [Member Name Removed] and is offering an in-store credit but he has not returned the call.

Ruth K.
03/2015
5.0
flooring contractor
  + -1 more
The service was fine. I was very satisfied. They were fine and I would recommend them.
Description of Work: Carpets Plus Colortile did some vinyl flooring in our bathroom floor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Amy J.
03/2015
5.0
ceramic tile, flooring contractor
  + 0 more
I thought they did a wonderful job. We had problems getting a crew that could do it. There were some delays, but once the work was done, it worked fine. We were very happy with it.
Description of Work: We have about 3,000 square-foot basement and probably about 2,000 square-feet of tiling had been damaged when we had a broken pipe and they replaced that flooring. It was a new kind of flooring that was not tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Brenda C.
03/2015
5.0
ceramic tile
  + -1 more
The service was good. I used them two years ago, but I used them as soon as last year because I like their product so well and everything that I went back and bought for all the rest of my rooms. I like that they were easy to work with. When I would call and even when my salesman was not there, he would get the message when he returns and give me a call back. The only dislike I had is not their fault at all; that I live so far away that made it harder to get there and take samples back and everything like that because I live over an hour away from them. I like them. I do not think that their price is that great. I could have gotten it online cheaper, but I chose to deal with them instead. The quality of the product is excellent. I would use them again in a heartbeat.
Description of Work: I have used Carpet Plus Colortile. They did not do the tile. I hired an independent contractor to actually lay the tile, but they ordered my tile. I did four different bathrooms and showers and everything. I bought around probably $20,000 worth of tiles from them.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Hilary A.
11/2014
5.0
ceramic tile, flooring contractor
  + 0 more
After a miscommunication during our bathroom remodel, we had to scramble to find somebody who had vinyl flooring in stock and could get it installed the next day. Carpets Plus Colortile came to the rescue and had a two-man team installing a new vinyl remnant approximately 24 hours later. We were very pleased with the quality of the product and the installation.
Description of Work: Removed two layers of old vinyl sheet flooring in bathroom, installed new vinyl sheet flooring

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$386

Ingrid F.
07/2014
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
They were very friendly. We had a person there that we worked with, and she gave us the time, and she was very knowledgeable, and they came when they said they were going to do it, and they did a really good job. Overall they were very good. The interaction with them was great.
Description of Work: We had them install some carpeting and linoleum at my parents house. They did some hardwood floor too.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,500

Audrey H.
06/2014
5.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
I was very impressed with Carpets Plus Colortile's responsiveness. My daughter, who is a student, lives in a condo that I purchased in Bloomington. When a water pipe froze and broke and there was water damage to the living room, I had to arrange to have the repairs done remotely. Carpets Plus Colortile was by far the easiest company to work with. They were able to re-install the carpet the same week that I called them. I would recommend them for repairs and will shop with them if the need arises in the future.
Description of Work: Carpets Plus Colortile stretched and re-installed carpet that had been pulled up because of a broken pipe and water leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Jeni H.
05/2014
5.0
ceramic tile, home remodeling
  + 0 more
Had an extra box of tile and was unable to return for credit. I did not understand that this would be the case as I had them figure the square footage needed.
Description of Work: Ordered tile and assisted with selection.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeff S.
05/2014
5.0
carpet installation, ceramic tile, flooring contractor, home remodeling
  + 2 more
Carpets Plus Colortile did what they said they were going to do. They showed up on time, and they followed up. They provided good customer service. We've used them numerous times.
Description of Work: They replaced some carpeting and also did some hardwood flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michelle G.
05/2014
4.0
carpet installation, Uncategorized
  + 0 more
The prices are high. I liked the fact that they have a wide selection. You can find the color you need there. They have multiple grouts available and a wide variety of colors. You always have to buy more than you need and they're helpful and knowledgeable.
Description of Work: I used the carpet sales/installation/repair service of Carpets Plus Colortile. I purchased a grout from them.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Bill M.
05/2014
5.0
carpet installation
  + -1 more
It went very good. They're professional and reliable. They have good products.
Description of Work: I used the carpets sales/installation/repair service of Carpets Plus Colortile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Jim S.
05/2014
5.0
carpet installation, ceramic tile
  + 0 more
I’ve hired on a number of occasions and it has always been good work. They do quality work and they are reliable. They do what they say they are going to do and their price is fair.
Description of Work: I used Carpets Plus Colortile to do tile work and carpet work on my house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30,000

charlotte S.
05/2014
4.0
ceramic tile
  + -1 more
They were professional. There were some problems, they came back and fixed it. Other than that, everything has been fine. Their service was okay.
Description of Work: I used the ceramic tile service of Carpets Plus Colortile.

Rating CategoryRating out of 5
quality
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Carpets Plus Colortile
Carpets Plus Color Tile Bloomington, Indiana has not done any business with this customer. There are many Carpets Plus Color Tile's across the nation, each one locally owned. Unfortunately we did not help this customer but would love to if you ever make it to Bloomington, Indiana.

Robert M.
05/2014
5.0
hardwood floor
  + -1 more
They came and did some measurements. We decided because of the price that we weren’t going forward right now.
Description of Work: Carpets Plus Colortile gave me an estimate for hardwood flooring.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lindsay T.
05/2014
5.0
ceramic tile, hardwood floor
  + 0 more
They’ve been very helpful. The person who actually installed it works but was moonlighting when he did it but they were very nice to work with. They try very hard to work with me and find samples. I went back because I had to get a little key to put under a door case thing after the fact and they worked really hard to find the matching piece.
Description of Work: I used Carpets Plus Colortile to put down engineered hardwood floors.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

P A W.
05/2014
5.0
carpet installation, flooring contractor
  + 0 more
It was fine. The people who did the laminate were just very polite. They were all very good. The work was professional and on time. They did a good job.
Description of Work: I used Carpets Plus Colortile to replace a kitchen an office with laminate floors and the rest of the 3 bedrooms of the house with carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan L.
05/2014
4.0
ceramic tile, flooring contractor
  + 0 more
They did a fine job. I was very happy. They did a nice job as far as that goes. I had used them once before for carpeting way years ago and that’s why I went back to them because I had a reasonably good experience with them. In terms of what they did and helping me pick the tile and coordinating colors for the smaller tiles and that sort of thing, I thought they did a fine job. I’m not going to say it was perfection. I think they gave me a good estimate and the pricing was about what I expected. However, they did sort of overestimate on some of the tiles and I still have them sitting downstairs because once you open the box even if you just used one piece, you cannot return it and that was kind of a catch 22 because I ordered my tile and had everything ready for my guy who’s going to do the installation and so it was mine by that point but he didn’t actually start for a while so that 30 day limitation was I felt was kind of an unfair thing. That maybe standard but for me, it was not knowing that that was a standard thing and not knowing it until I’ve actually purchased it, I probably would have waited to purchased closer to the time that my guy was going to start. That was just a miscommunication on my part because I didn’t know that’s the question but in terms of measurements and helping me coordinate colors and things like that, they did fine. I do think they overestimated my need on one thing and that could have been corrected easily but I didn’t know until it was too late. I’ve been very happy with the quality. I have recommended them to other people already and I would go back again because I think my problem was communication issues that if I’ve known to ask the question next time.
Description of Work: Carpets Plus Colortile gave me an estimation of what I needed and I purchased the shower tiles and flooring from them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,500

lynn C.
05/2014
5.0
ceramic tile, flooring contractor
  + 0 more
I felt like for everything they did and the quality of work, that price was good. They did a very good job.
Description of Work: I used Carpets Plus Colortile to do laminate flooring and backsplash. We own a townhouse that we rented and we had them put ceramic tile in the kitchen and they did the whole townhouse.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Kathleen D.
05/2014
5.0
carpet installation
  + -1 more
It turned out well. There was a slight delay. There was some confusion over they ordered it and the company didn’t found it but that was a minor glitch. They did a good job. Things looked like we wanted them to and we were happy with it. I don’t remember the price but I remember it being reasonable. I would use them again. They were helpful and working with them was pleasant. The work got done without any hassles. We thought the price was at least reasonable if not, a good price. We paid a little more for extra quality and we were glad we did. They always got back to us whenever we had any kind of concern. They were very quick on getting back to us. There was one person who was in charge and so we didn’t get passed around. There was just one slowdown that was not really their fault. I’m not sure if they could have done more to do something about it but it wasn’t a big deal. They were very professional.
Description of Work: I used Carpets Plus Colortile to replace carpeting in the living room, a bedroom and the family room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Bill F.
05/2014
5.0
carpet installation, ceramic tile
  + 0 more
It went pretty well. We have no problems whatsoever. We were satisfied with the work. The price is fair and that’s why I selected them in the first place. They did good work. They came and did the work when they said they would.
Description of Work: I used Carpets Plus Colortile to take up the old flooring that was there and replaced it with tiles and also did some carpet work for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0

Yes, I recommend this pro

Contact information

1180 S Liberty Dr Ste 160, Bloomington, IN 47403

http://www.cpct.us

Service hours

Monday:
9:00 AM - 7:00 PM
Tuesday:
9:00 AM - 7:00 PM
Wednesday:
9:00 AM - 7:00 PM
Thursday:
9:00 AM - 7:00 PM
Friday:
9:00 AM - 7:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Ceramic Tile,
Flooring Sales and Installation,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Kitchen and Bath Remodeling,
Epoxy Flooring

FAQ

Carpets Plus Colortile is currently rated 4.7 overall out of 5.

Monday: 9:00 AM - 7:00 PM

Tuesday: 9:00 AM - 7:00 PM

Wednesday: 9:00 AM - 7:00 PM

Thursday: 9:00 AM - 7:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 5:00 PM

Carpets Plus Colortile accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Carpets Plus Colortile offers free project estimates.
Yes, Carpets Plus Colortile offers eco-friendly accreditations.
No, Carpets Plus Colortile does not offer a senior discount.
No, Carpets Plus Colortile does not offer emergency services.
Yes, Carpets Plus Colortile offers warranties.
Carpets Plus Colortile offers the following services: Sales & Installation of Flooring Products, This includes Bathroom Showers, Backsplashes, Fireplaces, Hardwood, Tile, Carpet, Vinyl, Cork, Laminate and other flooring options.

Contact information

1180 S Liberty Dr Ste 160, Bloomington, IN 47403

http://www.cpct.us

Service hours

Monday:
9:00 AM - 7:00 PM
Tuesday:
9:00 AM - 7:00 PM
Wednesday:
9:00 AM - 7:00 PM
Thursday:
9:00 AM - 7:00 PM
Friday:
9:00 AM - 7:00 PM
Saturday:
9:00 AM - 5:00 PM