Brian and Sons INC.
Brian and Sons INC.
Brian and Sons, Inc. is a family owned and operated full service Heating, Air Conditioning, Duct Cleaning and Aerosealing contractor. We are a Factory Authorized Bryant furnace & air conditioner dealer. Moreover, as a comfort 24/7 dealer, we can offer 10 year parts and labor warranty on your home equipment. At Brian and Sons, we are continuing to move forward and strive on the promise of always providing first-rate service and professionalism to our customers. Our devoted staff is continuously staying up to date on the new, and ever-changing, HVAC industry so that we will always provide the best service we can. Honesty and quality work by people who care. We care about you and the services we provide with no high pitched sales. We service our customers and stand behind the services we provide. Additionally, we can offer a 2 year warranty on the change out of OEM parts. Additional address - 2284 Cornell Ave Montgomery IL 60538. The cost is determined on a job by job basis. Lastly, we offer 0%, no credit check, financing, fixed and leasing programs, and funding for commercial sites!
"I would steer clear. 1. Pay with check discount is not guaranteed. We had a service done in mid-February, and were mistakenly charged the full amount, even though we were told we would receive a 3% discount. We were then told they would mail a check. No luck. Debbie has my Zelle QR code and info and still refuses to refund the overcharge. She would rather argue than honor her discount. 2. Does not stand behind their "100% Money-Back Satisfaction Guarantee on Service." We had an error code on our furnace. Tech came out and diagnosed as a bad inducer. We believed him and purchased a new one. They installed it right away and also did an inspection. Total was about $1100. Steep, but not bad since the tech said that should get us a few more years on an 18 y.o. furnace. The inspection went well and we were happy. Next day the error code was back. Different tech came out and diagnosed as a control board issues. $900 to fix. Ouch. He was at the house for a long time to do the diag. After asking for detailed information, Debbie refused to give any insights and lied to us about not being charged any mark up on the inducer. At this point I was definitely not satisfied! The more questions I asked to get to the truth, the more Debbie blamed us for the age of our furnace. I asked for a refund of the service and told her she could come get the part once we received the refund. This was because we STILL had not gotten the check discount she promised us! The part was charged at $600+ so the remaining amount for the service is $475 which includes the inspection that failed to find the control board issue. That and the check discount comes to $500. on a nearly $1100 bill. But Debbie would rather blame us for asking questions and not being grateful for the time they spent NOT FIXING THE ISSUE! Debbie lied to me when she said she would give the refund and come get the inducer. She has gone back on her word and refuses to make it right according to her own posted "promise." Debbie can send the refund amount through Zelle or bring a check when she picks up the inducer to resolve this issue. The BBB has now directed me to the IL Attorney General."
Travis C on March 2025
Brian and Sons, Inc. is a family owned and operated full service Heating, Air Conditioning, Duct Cleaning and Aerosealing contractor. We are a Factory Authorized Bryant furnace & air conditioner dealer. Moreover, as a comfort 24/7 dealer, we can offer 10 year parts and labor warranty on your home equipment. At Brian and Sons, we are continuing to move forward and strive on the promise of always providing first-rate service and professionalism to our customers. Our devoted staff is continuously staying up to date on the new, and ever-changing, HVAC industry so that we will always provide the best service we can. Honesty and quality work by people who care. We care about you and the services we provide with no high pitched sales. We service our customers and stand behind the services we provide. Additionally, we can offer a 2 year warranty on the change out of OEM parts. Additional address - 2284 Cornell Ave Montgomery IL 60538. The cost is determined on a job by job basis. Lastly, we offer 0%, no credit check, financing, fixed and leasing programs, and funding for commercial sites!
"I would steer clear. 1. Pay with check discount is not guaranteed. We had a service done in mid-February, and were mistakenly charged the full amount, even though we were told we would receive a 3% discount. We were then told they would mail a check. No luck. Debbie has my Zelle QR code and info and still refuses to refund the overcharge. She would rather argue than honor her discount. 2. Does not stand behind their "100% Money-Back Satisfaction Guarantee on Service." We had an error code on our furnace. Tech came out and diagnosed as a bad inducer. We believed him and purchased a new one. They installed it right away and also did an inspection. Total was about $1100. Steep, but not bad since the tech said that should get us a few more years on an 18 y.o. furnace. The inspection went well and we were happy. Next day the error code was back. Different tech came out and diagnosed as a control board issues. $900 to fix. Ouch. He was at the house for a long time to do the diag. After asking for detailed information, Debbie refused to give any insights and lied to us about not being charged any mark up on the inducer. At this point I was definitely not satisfied! The more questions I asked to get to the truth, the more Debbie blamed us for the age of our furnace. I asked for a refund of the service and told her she could come get the part once we received the refund. This was because we STILL had not gotten the check discount she promised us! The part was charged at $600+ so the remaining amount for the service is $475 which includes the inspection that failed to find the control board issue. That and the check discount comes to $500. on a nearly $1100 bill. But Debbie would rather blame us for asking questions and not being grateful for the time they spent NOT FIXING THE ISSUE! Debbie lied to me when she said she would give the refund and come get the inducer. She has gone back on her word and refuses to make it right according to her own posted "promise." Debbie can send the refund amount through Zelle or bring a check when she picks up the inducer to resolve this issue. The BBB has now directed me to the IL Attorney General."
Travis C on March 2025
