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"The service was ok, but the problem came near the end of service which Lowe’s charged another $100.00 to clean the coils which should have been part of the overall cleaning, while paying for services to the technician, he submitted my credit card in his portable scanner ,which read card transactions did not go through, I check my account at that time and funds were withdrawn for that transaction, he continued to submit it again without my authorization which was $348.00 charged 3 times for a total of $1044.00, which was withdrawn from my account, call the bank which needed a authorization code to cancel transactions, Lowe’s could not provide any, tech called the office and was told several other customers were having the same problem being over charged because of their credit card system, so my money was tied up in dispute with my bank and Lowe’s, I don’t know about anybody else, I don’t have an extra $1045.00 laying around , while other schedule bills were coming through my account,which could have resulted in huge overdrawn charges, immediately I had to go into another account and take a cash advance to put back into my account to stop over drawn charges, total $69.80, 10/31/19, Lowe’s again tried to submit 2 transactions 11/4/19 $348.00x2 total $696.00. I had to take another cash advance for $700.00 to cover charge in my account, while it took about a week before my bank reversed all the charges that Lowe’s had submitted, I was out of $68.80, for cash advance fees ,Lowe’s claim it was not their fault and refused to pay for the advance fees, I should have not been put in this situation in the first place I’m sure other customers experience this same occurrence on 10/31/19 by Lowes credit card services,"

"I am disappointed not to have written this review before as Randi's service and excellence was impeccable. We had to replace the primary furnace/central air units in our home and my mother-in-laws home. We had purchased direct from Goodman distributor and had all units drop shipped to our driveway. Randi was punctual and incredibly fast. His workmanship and care was evident as he conscientiously brought in a new humidifier , Nest Thermostat, and installed filter systems for our furnace which are far better functioning than we had. I wasn't present during the work, but my mother-in-law was so happy with Randi's style and speed in dismantling the entire old 1950s era system in her cottage home and modernizing. Then our home at 3500 sq ft was a much bigger job for Randi to rebuild the main plenum and install the furnace , air condenser, evaporator, compressor and run new line set. All-in-all, Randi's work was faster than he estimated and his "extras" ( moving equipment, cleanup, recommendations on moderinzing our home) surpassed our expectations. Randi's price was at the low -end of all quotes and I felt we got extra in the quality and expertise offered. I highly recommend trust in Elira ! Give this guy a call !"