Get matched with top concrete resurfacing pros in Palatine, IL

"Rob Reese is simply the best in the business, a fair and honest business owner who possesses great technical expertise. I am the treasurer of our condo association and we used AAA-1 back in 2012 for concrete block sealing and tuckpointing work. Our experience is that the water proofing product that he uses is of excellent quality and we were good for over 10 years. Fast forward to 2022 and it was time to reseal our concrete block again. I received 4 competitive bids for the work. Rob's proposal was the most complete, included the quality Chem-trete PB100 product (now costly due to pandemic induced supply chain issues - some of the other bidders included an inferior product), included a few extras but was still the most competitive proposal after fully levelling all of the bids. He included the cost of scaffolding (others wanted to hang a platform off of our roof), uses a very experienced team (some have been with him for decades), is well organized and bent over backwards to squeeze us in this Fall despite a full schedule. He completed the work quickly and professionally in 2.5 days (with a large crew) and communicated daily on what to expect the next day. I could not recommend Rob highly enough. We had a stellar experience and I would give him 10 stars if I could. They do excellent work and are true professionals."

"Excellent. Reasonable cost, courteous and efficient work crew! Work was well done."

"Starting with the estimate (which was comparable to the other estimates I got), Gibran spent more time discussing exactly what I wanted and needed: the old walk was narrow, did I want it widened; squared off or rounded out where it met the garage slab; raising the back walk slightly to eliminate the extra, shallow step at each end; and most usefully, how to work around the 100 year old catalpa, that had lifted and broken the old walk, between it and the house. We ended up adding a curve to the walk, just by the tree, giving it extra space without disturbing the existing tulip bed on the other side of the walk along the house. He and his crew worked quickly and neatly, and did a very nice job. The new walks meet the city sidewalk and garage slab evenly, the curves are smooth, the tree has room, the tulip bed and ivy along the house weren’t disturbed, and now it’s much less of a pain to shovel snow than it used to be! As a bonus, landscaping was not part of the contract, but Gibran found a source of black dirt for us, and when there was a delay (while waiting for the city inspector) after the forms were in place, he and his crew spread the dirt needed to regrade the yard for us, rather than just sit around. I’m very pleased with the work they did for us, enjoyed working with Gibran and his crew, and would definitely recommend 5 Star Concrete & Construction."

"I just hired Edmar to replace a glass block window in our brick house with a more modern double hung window, and they did a great job! I've also hired them in the past to rebuild our parapet and replace other old windows and the work is always great. They're easy to coordinate schedules with and the quality of work is top notch. I'll definitely be hiring them again for any future masonry projects."

"Nick from 3D Concrete Design was extremely helpful! I was unsure whether a patio crack needed repair on full-on replacement. Nick recommended a simple repair, explained why in plain-language and provided a fair estimate in no time. From this interaction, I can tell that the folks at 3D Concrete Design are honest brokers and stand-people. I wouldn't hesitate to do business with them again in the future :-)"

"They were a great company to work with... friendly, courteous, and accommodating. I had a front porch leaning away from the house (from settling), and a walkway leaning toward the house. They patiently answered all my questions, and did a professional job. The new porch and walkway look great and I'm very happy with the results. They told me to apply water to the new cement for a week to prevent cracks. I had never heard of this before, so I'm glad they mentioned it. My only regret (which was my fault, not theirs) is that I didn't put tarps over my groundcover and part of the lawn to avoid having to pick out small pieces of cement. I don't think any contractor does this, so again my fault, but just something to consider for anyone having work done and is picky like me."

"Uriel was awesome. This being our first time putting in a new driveway, he explained the whole process and answered all of our questions quickly and professionally during our project. The guys who tore out and replaced our driveway and patio were fast efficient and professional. We're very happy with their work and would recommend them and use them again"

"Job completed. Minimal cracking.?"

"Outstanding work! Showed up at the time promised, very professional, did an exceptional job."

"I met with crew boss of said company (Cesar Garcia) for an initial consultation and to get estimate price for it. He emailed me saying that they would be putting a top coat on the next day & all would look great after. He project on 10/19/24. We discussed work I wanted done & my expectation that the cement used in the project would be matched to the existing color of rest of concrete as much as possible. He told me he could get the project done in 2 days & that the finished work would have my porch looking brand new. His estimate that day came to $2500. I wrote him a check for $1250 that date as down payment. The work was started on 10/24/24 after Garcia told me that additional material was needed to uplift the concrete at the top of the steps. He told me "This will just cost you just a little more than we discussed". Later that evening he emailed me saying that I would be charged another $600, which to me was way more than a little more. I replied with a request that we negotiate a smaller price once the work was done but got no reply.On 10/25/24 I viewed the 1st part of the job & emailed Garcia of my concern that the cement was discolored and looked like small pebbles were on it & he sent me a picture of another project he did with the top coat on and told me my project would look smooth and professional as in the picture after the top coat dried. On 10/26/24 his crew put the top coat on as I was at work. Once it was dry I emailed Garcia on 10/28/24 informing him that the top coat was too dark and that it also had scrape marks, discolorations & areas where the top coat did not take & you could see the lighter color of the older cement showing through. He ended up coming to my home and agreed to have his main crew guy come to my home again so the top coat could be changed from charcoal to a grey color to better match the existing concrete & to also ensure that the finished project would be free of scrape marks, cracks and discolorations, again telling me it would look brand new. His crew guy came out and told me he was only going to fill in some cracks and would not be changing the color. He became argumentative when I told him this was not what was agreed upon between Garcia & I and he told me not to talk to him further. He stated that he was leaving & he called Garcia at my request. Garcia talked with him & after it was agreed that a redo on the cement work would be done. The main crew guy came to my home on 11/2/24 to change the color of the topcoat and to get the finished project with the cement to look evenly colored, smooth and free of cracks or swirl marks as Garcia told me would occur. I asked the crew guy to put protectant down so the cement would not get on my freshly painted porch. He looked at me and rolled his eyes. As he worked I told him that I thought the pressure of the machine he used had loosened some of the cement around the brick under the porch. He said this was not caused from his work. I emailed Garcia so as to have him come out and take a look. I The main crew guy then became irate and he stated to me "There is something very wrong with you". "You are crazy". "You don't know what the **** you want or are talking about." Do not talk to me anymore". He left my home shortly after.spraying sealant on the porch. I informed Garcia via phone of the event. He arrived at my home about 10 minutes later. He apologized for the crew guy's behavior and requested rest of the payment which ended up amounting to $1750.00 I told him I preferred to wait until the sealant was totally dry before paying the balance due. He stated I did not have anything to worry about as the cement would dry and look brand new as previously mentioned. He stated he wanted his payment that date as he would be leaving town for 2 weeks to work on other projects. He stated he would come and check on the final result at my home later that evening. I wrote him a check for the $1750. and he left. I was doing yard work until near dark & he failed to return. Once the sealant had dried the next day there are clearly visible bubbles, cracks, discolorations and pock marks on the surface along with some cement that got on parts of the brick around the porch that has dried. It looks unfinished and unprofessional-not like the picture I was sent. The work done on the settled part of the porch and the empty area between the top step was done well though I emailed Garcia evening of 11/2/24 and told him about the problem & that if I did not hear from him by 11/5/24 I would be filing a complaint with Angi, the Better Business bureau and possibly seek an attorney but he failed to respond. I want the cement to be worked on so that the surfaces are even in terms of coloration and with a smooth surface, free of cracks, swirl and brushmarks- like new as Garcia told me it would appear. Time frame: Before the weather gets too cold or winter sets in. Alternatives: I am not asking for a refund. I prefer that Angi send another cement specialist company to my home to complete the project with the cost to be payed by Exclusive Masonry & Construction since they have not been able to complete the job without leaving the cement with the problems mentioned above after 2 attempts and the main crew guy has been so disrespectful to me. Very stressful to me having to deal with this situation as I want my home to look great and saved up for a while to pay for this project. 2nd choice alternative: To have Angi send another cement specialist company to my home so as to give me a cost to have the project finished and for me to receive a refund from my payment to Exclusive Masonry and Construction only for the amount to cover the costs of getting the job done by that company."