Get matched with top window pros in Newark, IL

"Premier is the best, and I love being able to recommend a company so confidently. Steve is hands on, exceeds expectations, offers great cost conscious recommendations about where to spend and where to save and delivers high quality work. His team is similarly dependable and very competent. I used Premier to replace the windows on my 1920's cottage back in 2018, and then hired him again to reside my home just a few weeks ago. He beat his own timeline and his price was as good or better than all of the three other companies from which I got quotes. Highly recommend!"

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"Process started November 3rd of 2021. The General Manager, Eli, came to the house and showed me all of the product offerings for a new entrance door with a sidelight and transom, a replacement window for the basement, and a specialty eyebrow window replacement in our master. I told Eli that I wanted one of the best doors they offer, to replace the builder grade door, and everything we are replacing needs to match the rest of the townhouses in our subdivision. Detailed quote was sent on the 17th. The quote included pictures of each item and the door showed the wrong transom window configuration. I was told that there was no picture option to show the transom configuration of 4 panes instead of 5 but he had taken pictures to insure the configuration will match with the existing door. I signed off on the paperwork and put down 30%. All three orders where custom, so the turnaround time was approximately 3 months and that also included some of there pandemic backups on supplies. In the months to follow I would receive a few automated emails a month on what to expect, manufacturing process, and what to do on the day of installation. The emails slowed down at the end of May and I finally reached out in April. The day I reached out they stated that everything was in and we set the installation date for April 26th. Opal workers arrived on time that morning and began the process. They started with removing all the old windows and door. As they unboxed the custom products I noticed that the door glass and eyebrow window glass were wrong. The basement window they were installing was considerably smaller than what they were replacing. I took pictures of everything and forwarded the information to there main office and received a fast response. I was told that the window inserts to make the configuration correct can be done after the install. The office manager looked at the picture on the quote for the door and stated that I signed off on 5 windows instead of 4 and I had to bring up the fact that there system had no pictured example of the 4 window layout but the General Manager guaranteed that all products would match the layout of the replacement. The basement window was installed and they used tons of foam and plywood to fill the gaps of where the old window was. I could hear the installers complaining after they unboxed the new window and initially put it in place because there was so much room on each side. If this was a custom measured window how come they installed a cookie cutter size that I could have bought at a big box store? The old window, without the frame, measured approximately 60 x 54 and the new window, without the frame, measured 48.5 x 48.5. This is the only window in the basement bringing in natural light. If this is a reasonable expectation then the sales team should have brought up the fact that replacement windows would be considerably smaller. If we were told this we would not have replaced the window at all. On top of the window being small you could see between the sliding glass as if there was no seals on the window at all. Air was coming in from the outside and there solution was to cut two pieces of thin molding in half, which did not close the gap. I was told that in order to fix everything it would take a couple months. I was not comfortable with paying the remainder of the $10,000. I wanted a guarantee that they would some how make this fix a priority, so we agreed to hold back $600. Two months turned into 5 months. The office manager called me once in that time frame and stated it would not be until September. It's now October and there has been no follow up. Maybe the $600 was less than what it would take to make the job right. For the first time in almost 20 years we have a gnat problem in the basement from that brand new Opal window. We would be better off just buying something to replace it. All in all there wasn't a single product that was right and the years of saving money to increase the value of our home was not what we were expecting. We will see if the pictures attached and review will get a response and then I can update it accordingly. I would be wiling to show pictures of the fixes and how there installers do there finishing work."

"Knew what they were doing, did their job on time, no drama."

"Simply put, you will NOT find a better, more honest, more helpful, more easy-to-work-with, reasonably priced contractor than John Lee and his crew at J & K Home Improvement & Restoration! We had a "complicated" set of circumstances when our home was damaged by a storm, last winter. The insurance company sent out an estimator to assess the damage and, after the company recommended J & K Home Improvement & Restoration, I was introduced to John Lee. I eventually learned that John also does estimates for a variety of insurance companies (because his company is so well regarded), and he patiently listened as I described the nuances associated with our house. During our initial consultation, he was able to clearly describe all of the steps that would be necessary and answer all of our questions. Long story short, not only was John able to address EVERY single concern and request that we had regarding the eventual repairs to the house (including roof, siding, and a window upgrade that would have cost much more if we had done it at a later time), but he spent plenty of extra time making sure that everything we had talked about was addressed to our 100% satisfaction! He was also able to persuade the insurance company to cover more complete repairs than was originally specified by the first adjuster! In addition, when we had an electrical "hiccup" associated with all the pounding on the walls, John quickly sent an expert electrician to locate and correct the problem. He absolutely could have passed those charges on to us because the failure wasn't due to any mistake on the part of his crew but, instead, he picked up the unanticipated expense himself. It was truly a pleasure to work with John! He made a difficult situation as easy to manage as possible, and we would strongly recommend J & K Home Improvement & Restoration to anyone who wants to hire a quality contractor that stands behind their work and well-earned reputation!"

"The installation was done in a timely and professional manner. This job was to finish the rear of the house. Was happy with the job and would recommend."

"Salesman's lied about project"

"Responsive and did a good job"