Get matched with top animal removal specialists in Mount Morris, IL

"Original call went well. The gentleman was professional and nice - it was easy to schedule the original appt which was for a 2 hr window. A guy came out and he was fine. You don’t really know for awhile if an exterminator is effective. Two weeks after the original treatment, we started seeing ants in our master bathroom, which is BIZARRE as we’ve never seen an ant upstairs in six years at this house. In six years with a different exterminator, we had issues with ants once and it was quickly dealt with - and they were in the dining room. We found the appearance of ants (a lot of them) two weeks after our first treatment from rose and in our upstairs bathroom to be really strange. Whatever - not a big deal if they take care of the problem relatively quickly. Called to get a guy out and they gave me a specific time (9am) - it struck me as strange because I had been given a window of time the last time, and I probably should’ve confirmed whether it was a specific time or a window of time but I didn’t. When nobody showed up by 9:20, I had somewhere to be so I left - when I called rose to inquire, I was told that I had been given a window. Nope - wrong. Not a huge deal but just own it! The guy for whatever reason didn’t specify 9-11 - not a huge deal! I should’ve double checked on that too! But here I have a woman on the phone telling me that I’m wrong about what I was told on the phone just three days before. Totally unsympathetic to the issue (both the scheduling issue and the fact that ants miraculously appeared for the first time EVER upstairs at our house two weeks after we switched to her company. ZERO understanding. A simple “wow, that’s strange, we’ll have to get this taken care of - probably a coincidence but let’s work together to get a guy out as quickly as possible to get rid of the ANT INFESTATION in the place where you bathe and brush your teeth each day. Whatever. One of the more obnoxious phone calls I’ve ever experienced. Now nobody can come out for five more days - in the end, if they come out in the assigned window and get the job done and I have no more ants, I guess it’s fine. Can’t expect a pest control company to have master communicators on the other end of the phone. Stay tuned for an update on whether or not they take care of the ant problem that never existed until I switched to them."

"As the director of a non-profit organization in a small town, I know how unusual it is to find such a capable, knowledgeable, courteous, and prompt technician to come and help with unwelcome “visitors” to your property. We could not have asked for a better experience in dealing with an ant invasion, along with skunks and racoons burrowing under our buildings. Gerrod was always pleasant to deal with and diligent to explain the procedures and costs involved. He responded quickly and took care of our problems in a most timely manner. His wealth of knowledge and professionalism set him apart from others I have dealt with. I highly recommend When Nature Calls Pest Control and will not hesitate to contact Gerrod again if needed."

"Michael Lyday was the technician and was very professional and courteous. He set a trap and returned the next morning to find a female raccoon. He also found she’d been nursing and captured two kits in the crawl space. He told me to tell him if I heard anymore sounds which I did when he returned the following day. He captured two more kits and told me to call him again if I heard any more sounds. There weren’t any more and I was impressed that he still called to follow up. I was completely satisfied with his humane methods of removing the animals from my property."